Q-00031136
Follow up to WO-01299306
Inspection #: 10140
Asset ID: 12982579
Model: Invacare - PERFECTO 2 (A) Notes: Failed inspection Unit failed inspection at last inspection but has yet to be picked up for repair. Unit hours are 24283 test at 5 liters per minute Output is. 84.5 % Failed inspection Out of range. Reviewed service with customer, quote needed
1.25 x hr labor
1x- SBD0358
1x - FIL2036
https://www.ebiotrack.com/omnicor/workorder.php?wo=7023
Total Delay115.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
82.0d / 0.5d SLA
Incomplete
2.3d
L2 Screening
13.0d / 1.0d SLA
Completed
21.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5/7 TD- DELIVERED UNIT TO SITE.
4/9 RS- Approved and ready to deliver back to site
3/31 TD- Unit ready to return to site. - will deliver when approved & other units are ready to deliver so its a full truck load.
03/24/2026 Emartin added Q-00033177 from case 00577153 for additional parts
3/20 TD- Submitted follow up to quote.
🔧Work Performed
cleaned unit. removed dirty filters & installed new.
Removed bad power cord & installed new.
Unit running at 93%.
🔍Technician Findings
unit dirty & needs new filters.
prongs on power cord are bent
⚠️Problem Description
Q-00033177 quote approved 03/24/26 for additional parts
Q-00031136
Follow up to WO-01299306
Inspection #: 10140
Asset ID: 12982579
Model: Invacare - PERFECTO 2 (A) Notes: Failed inspection Unit failed inspection at last inspection but has yet to be picked up for repair. Unit hours are 24283 test at 5 liters per minute Output is. 84.5 % Failed inspection Out of range. Reviewed service with customer, quote needed
1.25 x hr labor
1x- SBD0358
1x - FIL2036
https://www.ebiotrack.com/omnicor/workorder.php?wo=7023
May 5, 2026 1:38pm
@Taylor Duda deliver/close when complete
JPG
Image (1)
Mar 12, 2026
Timeline
📞
Case Linked Nov 11, 6:14 PM
Case Number:00543104
Subject:Needs quote
Status:Closed
⚠️6.0 business days
📋
Work Order Created Nov 19, 10:10 AM
Work Order:WO-01316186
Type:Depot - Syracuse
Priority:PSM
👷
▶
2
Technician Assigned Nov 19, 10:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From:Entered
To:Assigned
Duration in Previous:7m
🚨82.0 business days
✔️
Status: Completed by Taylor DudaMar 20, 5:18 PM
From:Assigned, Completed
To:Completed, Incomplete
Duration in Previous:121d 6h, 0m
⏳2.8 business days
🔍
Status: L2 Screening by Erin MartinMar 24, 9:38 AM
From:Incomplete
To:L2 Screening
Duration in Previous:3d 16h
⚠️6.0 business days
🔩
3x Parts Added Mar 31, 10:15 AM
Type:Parts
Status:Open
Qty:1
⚠️8.0 business days
✔️
Status: Completed by Ryan SchwochowApr 9, 9:41 AM
From:L2 Screening
To:Completed
Duration in Previous:16d 0h
⏱️
Labor Added Apr 9, 9:47 AM
Type:Labor
Status:Open
Qty:1.5
🚨21.0 business days
🏁
Status: Closed by Taylor DudaMay 7, 12:23 PM
From:Completed
To:Closed
Duration in Previous:28d 2h
⏳3.0 business days
📄
▶
2
Status: Ready to Bill May 11, 3:28 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-261626
Bottlenecks
Assigned
Duration: 82.0 business days (threshold: 4.0 business hours)
Exceeded by 81.5 business days
L2 Screening
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Completed
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)