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WO-01316212 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 PharmaLogic Los Angeles LLC — 2250 Alcazar St, LOS ANGELES CA, 90033

Nov 19, 2025 → Feb 16, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 16)
✓ SLA Met (12d early)
Dispatch 0.0d
Coordinators 64.9d
Field Work 0.6d
Billing 9.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
64.9 days
Over SLA
Field Work
0.6 days
Billing
9.0 days
Over SLA
Created: Nov 19, 2025 Due: Feb 28, 2026 Completed: Feb 16, 2026 (12 days early)
📅
63.9 days Total Age
⏱️
60.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
71.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545226
6008174123
Closed
28R SYS-LC-1260II Contract ends 02/09/2026 repair included PM PM only - customer supplies the UV lamp G1390B DEABU03062 1200 Infinity Universal Interface Box II G7130A DEBA706899 Integrated Column Compartment G7114A DEACX34393 1260 Infinity II VW Detector G7111B DEAEW13793 1260 Infinity II Quaternary Pump G7129A DEAEQ60698 1260 Infinity II Vialsampler
Priority
High
Origin
Web
Reason
New Case
Contact
Teresa Bui
Owner
Leona Coonrod
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316212 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Nov 19, 2025 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 176 days old
🚨
Primary Delay 60.0 days stuck in "Scheduled"
⏱️
Total Delay 71.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.9d / 0.5d SLA
Scheduled
60.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02-16-HSolano- Part number 5500-1249 is not in the search engine. It's a Capillary 0.12x 120 SL/SL. Please assign to Hermilo Solano ARP to site is 23 miles. Zone 1
🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
28R SYS-LC-1260II Contract ends 02/09/2026 repair included PM PM only - customer supplies the UV lamp G1390B DEABU03062 1200 Infinity Universal Interface Box II G7130A DEBA706899 Integrated Column Compartment G7114A DEACX34393 1260 Infinity II VW Detector G7111B DEAEW13793 1260 Infinity II Quaternary Pump G7129A DEAEQ60698 1260 Infinity II Vialsampler
📄 Description
1260 Infinity II Quaternary Pump
📞 Call Description
FEB 2026 LC PM

Timeline

📞
▶
4 Case Linked Nov 19, 11:36 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01316212
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Nov 25, 10:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2026-02-16T18:00:00.000+0000
🚨 60.0 business days
🔧
Status: Tech On Site by Hermilo Solano Feb 16, 1:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 83d 2h
⏱️
13x Labor Added Feb 16, 5:58 PM
Type: Labor, Expenses, Travel, Parts
Status: Open
Qty: 0.75, 4.5, 1, 25
✔️
Status: Completed by Hermilo Solano Feb 16, 6:04 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 29m, 0m
⏳ 1.7 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 17, 10:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
⚠️ 9.0 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Scheduled
Duration: 60.0 business days (threshold: 2.0 business days)
Exceeded by 58.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00545226
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Feb 16, 1:00 PM
Created
Nov 19, 11:37 AM
Invoice #
SM-255302

Work Details (13)

Name Type Status Qty Amount Date
WL-03107715 Labor Open 0.75 $0.00 Feb 16, 5:58 PM
WL-03107716 Labor Open 4.5 $456.00 Feb 16, 5:58 PM
WL-03107717 Labor Open 0.75 $0.00 Feb 16, 5:58 PM
WL-03107718 Expenses Open 1 $0.00 Feb 16, 5:58 PM
WL-03107719 Travel Open 25 $180.00 Feb 16, 5:58 PM
WL-03107720 Travel Open 25 $0.00 Feb 16, 5:58 PM
WL-03107721 Parts Open 1 $0.00 Feb 16, 5:58 PM
WL-03107722 Parts Open 1 $0.00 Feb 16, 5:58 PM
WL-03107723 Parts Open 1 $0.00 Feb 16, 5:58 PM
WL-03107724 Parts Open 1 $0.00 Feb 16, 5:58 PM
WL-03107725 Parts Open 1 $0.00 Feb 16, 5:58 PM
WL-03107726 Parts Open 1 $0.00 Feb 16, 5:58 PM
WL-03107727 Parts Open 1 $0.00 Feb 16, 5:58 PM

Details