Detailed work order timeline, KPIs, and analysis
Centurion of Maryland, LLC - Incarcerated • Inspection • PSM
📍 Home Detention Unit — 428 E Preston St, Baltimore MD, 21202
Nov 19, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 19 → Nov 19 | Created | ▶ Running | 0 | 0 |
| Nov 19 → Dec 3 | Ready for Scheduling | ▶ Running | 8 | 8 |
| Dec 3 → May 8 | Assigned | ▶ Running | 108 | 116 |
| May 8 → May 8 | Entered | ▶ Running | 0 | 116 |
| May 8 → Jun 4 | On Hold | ▶ Running | 18 | 134 |
| Jun 4 → Jul 1 | Assigned | ▶ Running | 18 | 152 |
| Jul 1 → Jul 1 | Entered | ▶ Running | 0 | 152 |
| Jul 1 → Aug 16 | On Hold | ▶ Running | 31 | 183 |
6/30/26 RBerry- Placed the work order on hold due to contact and confirmation issues. The ASC has been attempting to schedule the appointment since January but has been unable to obtain confirmation.
6/4/26 RBerry- Sent email to Harmony Getts to schedule for the below schedule. She is assisting with clearance and will let us know ASAP if these are confirmed. See logged email on WO-01316255
WO-01316255-Baltimore City Correctional Center-901 Greenmount Ave, Baltimore, MD 21202- 6/22- With arrival time between 8-10AM
WO-01316289-Youth Detention Center-926 Greenmount Ave., Baltimore, MD 21202-6/22-with arrival time between 12-2PM
WO-01316261-Home Detention Unit-428 E Preston St, Baltimore, MD 21202-6/24- With arrival time between 8-10AM
WO-01316246-Maryland Correctional Institution-Jessup-7803 House of Correction Rd, Jessup, MD 20794-7/7-With arrival time between 9-11AM
WO-01316237-Maryland Correctional Institution for Women Hospital-7943 Brockbridge Rd - Hospital, Jessup, MD 20794-7/9-with arrival time between 9-11AM
WO-01316234-Maryland Correctional Institution for Women-7943 Brockbridge Rd, Jessup, MD 20794-7/9- with arrival time between 12-2PM
WO-01316251-Central Maryland Correctional Facility-7301 Buttercup Rd, Sykesville, MD 21784-7/10- with arrival time between 9-11AM
5/8/26 RBerry- Sent teams message to DNakoff asking for update. Per DNakoff place Centurion of MD WOs on hold. Per email with Centurion they are setting up a meeting for 5/15 to discuss these issues. See logged email on WO-01316261
4/29/26 RBerry- Sent email to DNakoff asking if there is an update on the clearance for the remaining sites. Per last email from Centurion they were working on setting up a meeting to discuss. See logged email on WO-01316289
4/6/26 RBerry- Tierra Hopps emailed asking for a scheduled date to get entrance approvals. Due to issues with getting clearance and approval sent email to service manager asking for assistance as we want to avoid blocking more time on the calendar until clearance is received. See logged email on WO-01316261
3/11 MOwens Called and spoke to Tierra Hoops. She is going to check about the issue with approval and send an email with an update.
3/4 MOwens Sent follow up email to Tierra asking for update on approval.
2/20 MOwens Tierra replied back no approval yet. I gave possible date of 3/24 eta between 9-10am.
2/20 MOwens Sent follow up email to Tierra asking if there is an update on approval to go onsite.
1/30/26 RBerry- Emailed Tierra Hopps for update on clearance and offered dates and times. Advised Tierra that we will need to pick new dates for this week and next week WOs that were offered. Updated due date. See logged email on WO-01316329
1/27/26 RBerry- Received email from Tierra Hopps stating:I have not received a response as of yet. I will follow up with them now. See logged email on WO-01316239
1/27/26 RBerry- Emailed Tierra Hopps asking for update on proposed dates and times. See logged email on WO-01316239
1/22/26 RBerry- Received email from Tierra Hopps stating: Received. Thank you. I will submit the requests with the date and times provided and will follow up once I receive a response. See logged email on WO-01316239
1/22/26 RBerry- Emailed Tierra Hopps to schedule waiting for confirmation also sent tech DL for clearance. See logged email on WO-01316239:
Technician-Michael Harris
WO-01316265-Maryland Reception, Diagnostic and Classification Center-550 East Madison St. 1/29/26 with an arrival time between 8-10AM.
WO-01316289-Youth Detention Center-926 Greenmount Ave.-1/30/26 with an arrival time between 8-10AM.
WO-01316261-Home Detention Unit-428 E Preston St-2/3/26 with an arrival time between 8-10AM
WO-01316251Central Maryland Correctional Facility-7301 Buttercup Rd-2/4/26 with an arrival time between 9-11AM
WO-01316234-Maryland Correctional Institution for Women-7943 Brockbridge Rd-2/9/26 with an arrival time between 9-11AM
WO-01316237-Maryland Correctional Institution for Women Hospital-7943 Brockbridge Rd - Hospita-2/10/26 with an arrival time between 9-11AM.
WO-01316248-Dorsey Run Correctional Facility-2020 Toulson Rd-2/11/26 with an arrival time between 9-11AM
WO-01316246-Maryland Correctional Institution-Jessup-7803 House of Correction Rd-2/12/26 with an arrival time between 9-11AM.
WO-01316247/WO-01316244/WO-01316239-Patuxent Institution Youth/Patuxent Institution Adult/Patuxent Institution CMHCJ-7555 Waterloo Rd- 2/13/26 with an arrival time between 9-11AM.
Technician: Pero Popovic
WO-01316291-Western Correctional Institution-13800 McMullen Hwy SW-2/2/26 with an arrival time between 10AM-12PM.
WO-01316302-North Branch Correctional Institution-14100 McMullen Hwy SW-2/3/26 with an arrival time between 8-10AM.
WO-01316274-Western Correctional Institution - Hospital-13800 McMullen Hwy SW - Hospital-2/3/26 with an arrival time between 12-2PM.
WO-01316243-Maryland Correctional Institution- Hagerstown-18601 Roxbury Rd-2/4/26 with an arrival time between 9-11AM.
WO-01316305-Maryland Correctional Institution- Hagerstown Hospital-18601 Roxbury Rd - Hospital-2/4/26 with an arrival time between 12-2PM.
WO-01316245-Roxbury Correctional Institution- 18701 Roxbury Rd- 2/5/26 with an arrival time between 8-10AM.
WO-01316329-Maryland Correctional Training Center-18800 Roxbury Rd-2/5/26 with an arrival time between 12-2PM.
1/20/26 RBerry- Received email from Tierra Hopps stating:
Each site will require its own entrance memo. The attached form will need to be completed for BCBIC. For the remaining sites, I will need a clear copy of the individual’s driver’s license along with the requested dates and times of entry. I recommend selecting a date that is at least 7 business days out to ensure there is sufficient time to obtain approval.
1/13/26 RBerry- Spoke with Tekeytha Fullwood, requested that I call her back in 30 minutes. She is in a meeting.
1/9 MOwens Sent email to Anitra Hernandez with proposed schedule date of 1/23
12/18/25 RBerry- Received email from Anitra Hernandez with background check form stating: I have attached a clearance form that needs to be filled out for each person that is coming in so they can do a background check. Also, I need a list of the equipment that you are bringing in and how many you will be bringing in. If you need to bring in a phone, I will need some information on that as well, which is the make& model of the phone, Phone #, serial#, IMEI#, the color of the case if you have one on it. Need to know whether or not it's a work phone or personal phone as well.
One more thing, let me know what day you would like to come, & the time.
Forwarded email to Michael Harris and Matthew Bateman asking to complete background check. Also advised MBateman that if he wanted another tech cleared to please let me know. Emailed Anitra back advising this has been sent to the technician to complete and as soon as we receive clearance we will reach out to schedule dates and times. See logged email on WO-01316329