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← WO Overview

WO-01316289 ↗ ServiceMax

Centurion of Maryland, LLC - Pre-trial • Inspection • PSM

📍 Youth Detention Center — 926 Greenmount Ave., Baltimore MD, 21202

Nov 19, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 178 biz days overdue
Active: 183 biz days
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Dec 5, 2025
10 business days (counted)
Running total: 10 of ? biz days used
24d
▶ Clock Running
Status: Assigned
Dec 5 → Jan 12, 2026
24 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
Jan 12 → Jan 14, 2026
2 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 36 of ? biz days used
116d
▶ Clock Running
Status: Assigned
Jan 14 → Jul 1, 2026
116 business days (counted)
Running total: 152 of ? biz days used
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 152 of ? biz days used
31d
▶ Clock Running
Status: On Hold
Jul 1 → Aug 16, 2026
31 business days (counted)
Running total: 183 of ? biz days used
Created: Nov 19, 2025 Today
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Dec 5 Ready for Scheduling ▶ Running 10 10
Dec 5 → Jan 12 Assigned ▶ Running 24 34
Jan 12 → Jan 14 Entered ▶ Running 2 36
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 36
Jan 14 → Jul 1 Assigned ▶ Running 116 152
Jul 1 → Jul 1 Entered ▶ Running 0 152
Jul 1 → Aug 16 On Hold ▶ Running 31 183
Dispatch 2.2d
Coordinators 152.1d
⚠ Overdue
Dispatch
2.2 days
Over SLA
Coordinators
152.1 days
Over SLA
Created: Nov 19, 2025 Due: Jun 30, 2026 (47 days overdue)
📅
183.6 days Total Age
⏱️
115.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
151.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544996
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=31310
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316289 (current) On Hold
Inspection
Created: Nov 19, 2025
Behind Schedule - Needs Attention
On Hold • 269 days old
🚨
Primary Delay 115.8 days stuck in "Assigned"
⏱️
Total Delay 151.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.2d / 0.5d SLA
Ready for Scheduling
11.4d / 1.0d SLA
Assigned
140.8d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/30/26 RBerry- Placed the work order on hold due to contact and confirmation issues. The ASC has been attempting to schedule the appointment since January but has been unable to obtain confirmation.


6/4/26 RBerry- Sent email to Harmony Getts to schedule for the below schedule. She is assisting with clearance and will let us know ASAP if these are confirmed. See logged email on WO-01316255


WO-01316255-Baltimore City Correctional Center-901 Greenmount Ave, Baltimore, MD 21202- 6/22- With arrival time between 8-10AM

WO-01316289-Youth Detention Center-926 Greenmount Ave., Baltimore, MD 21202-6/22-with arrival time between 12-2PM

WO-01316261-Home Detention Unit-428 E Preston St, Baltimore, MD 21202-6/24- With arrival time between 8-10AM

WO-01316246-Maryland Correctional Institution-Jessup-7803 House of Correction Rd, Jessup, MD 20794-7/7-With arrival time between 9-11AM

WO-01316237-Maryland Correctional Institution for Women Hospital-7943 Brockbridge Rd - Hospital, Jessup, MD 20794-7/9-with arrival time between 9-11AM

WO-01316234-Maryland Correctional Institution for Women-7943 Brockbridge Rd, Jessup, MD 20794-7/9- with arrival time between 12-2PM

WO-01316251-Central Maryland Correctional Facility-7301 Buttercup Rd, Sykesville, MD 21784-7/10- with arrival time between 9-11AM



5/21 MOwens Sent chatter to Dylan asking if this one can be put On Hold.

4/29/26 RBerry- Sent email to DNakoff asking if there is an update on the clearance for the remaining sites. Per last email from Centurion they were working on setting up a meeting to discuss. See logged email on WO-01316289


3/30/26 Rberry- Updated due date. ASC is still waiting on clearance from site. Chattered DNakoff to make him aware.


3/30 MOwens Called to speak to Tierra Hoops. Left a vm for her to call back or email back with update on entry approval for tech.

3/30/26 RBerry- Sent teams message to ASC to follow up with Tierra Hoops today and remaining initial inspections and clearance for these sites. Once this is done due date will be updated.


3/11 MOwens Called and spoke to Tierra Hoops. She is going to check about the issue with approval and send an email with an update.

3/4 MOwens Sent follow up email to Tierra asking for update on approval.

2/20 MOwens Tierra replied back no approval yet. I gave possible date of 3/26 eta between 9-10am.

2/20 MOwens Sent follow up email to Tierra asking if there is an update on approval to go onsite.

02/13/2026 LHill-sent email to Tierra-

Do you have approval for our technician Michael Harris to come onsite for this inspection?

See logged email.


1/30/26 RBerry- Emailed Tierra Hopps for update on clearance and offered dates and times. Advised Tierra that we will need to pick new dates for this week and next week WOs that were offered. Updated due date. See logged email on WO-01316329


1/27/26 RBerry- Received email from Tierra Hopps stating:I have not received a response as of yet. I will follow up with them now. See logged email on WO-01316239


1/27/26 RBerry- Emailed Tierra Hopps asking for update on proposed dates and times. See logged email on WO-01316239


1/22/26 RBerry- Received email from Tierra Hopps stating: Received. Thank you. I will submit the requests with the date and times provided and will follow up once I receive a response. See logged email on WO-01316239


1/22/26 RBerry- Emailed Tierra Hopps to schedule waiting for confirmation also sent tech DL for clearance. See logged email on WO-01316239:


Technician-Michael Harris


WO-01316265-Maryland Reception, Diagnostic and Classification Center-550 East Madison St. 1/29/26 with an arrival time between 8-10AM. 


WO-01316289-Youth Detention Center-926 Greenmount Ave.-1/30/26 with an arrival time between 8-10AM. 


WO-01316261-Home Detention Unit-428 E Preston St-2/3/26 with an arrival time between 8-10AM


WO-01316251Central Maryland Correctional Facility-7301 Buttercup Rd-2/4/26 with an arrival time between 9-11AM


WO-01316234-Maryland Correctional Institution for Women-7943 Brockbridge Rd-2/9/26 with an arrival time between 9-11AM


WO-01316237-Maryland Correctional Institution for Women Hospital-7943 Brockbridge Rd - Hospita-2/10/26 with an arrival time between 9-11AM. 


WO-01316248-Dorsey Run Correctional Facility-2020 Toulson Rd-2/11/26 with an arrival time between 9-11AM


WO-01316246-Maryland Correctional Institution-Jessup-7803 House of Correction Rd-2/12/26 with an arrival time between 9-11AM.


WO-01316247/WO-01316244/WO-01316239-Patuxent Institution Youth/Patuxent Institution Adult/Patuxent Institution CMHCJ-7555 Waterloo Rd- 2/13/26 with an arrival time between 9-11AM. 


Technician: Pero Popovic


WO-01316291-Western Correctional Institution-13800 McMullen Hwy SW-2/2/26 with an arrival time between 10AM-12PM.


WO-01316302-North Branch Correctional Institution-14100 McMullen Hwy SW-2/3/26 with an arrival time between 8-10AM.


WO-01316274-Western Correctional Institution - Hospital-13800 McMullen Hwy SW - Hospital-2/3/26 with an arrival time between 12-2PM. 


WO-01316243-Maryland Correctional Institution- Hagerstown-18601 Roxbury Rd-2/4/26 with an arrival time between 9-11AM. 


WO-01316305-Maryland Correctional Institution- Hagerstown Hospital-18601 Roxbury Rd - Hospital-2/4/26 with an arrival time between 12-2PM. 


WO-01316245-Roxbury Correctional Institution- 18701 Roxbury Rd- 2/5/26 with an arrival time between 8-10AM. 


WO-01316329-Maryland Correctional Training Center-18800 Roxbury Rd-2/5/26 with an arrival time between 12-2PM. 


1/20/26 RBerry- Received email from Tierra Hopps stating:

Each site will require its own entrance memo. The attached form will need to be completed for BCBIC. For the remaining sites, I will need a clear copy of the individual’s driver’s license along with the requested dates and times of entry. I recommend selecting a date that is at least 7 business days out to ensure there is sufficient time to obtain approval.


1/14/26 RBerry- Emailed Shelley Wilson-Howard asking for background check form and if there is a certain day or time that works best for this facility. See logged email.


1/14/26 RBerry- LM with Shelley Wilson-Howard to discuss scheduling and background check. See logged call on WO-01316265


1/12/26 RBerry- Returned WO to dispatch. Contact information is missing in WO.


1/9 MOwens Sent email to Anitra Hernandez with proposed schedule date of 1/30

⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=31310

Timeline

📞
Case Linked Nov 18, 3:46 PM
Case Number: 00544996
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 19, 1:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 11.0 business days
👷
2 Technician Assigned Dec 5, 9:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15d 19h
🚨 25.0 business days
🆕
Status: Entered by Rhea Berry Jan 12, 5:27 PM
From: Assigned
To: Entered
Duration in Previous: 38d 8h
2.8 business days
📅
Status: Ready for Scheduling by Sherry Reich Jan 14, 8:12 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 14h
👷
2 Technician Assigned Jan 14, 2:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 57m
🚨 99.0 business days
👷
Technician Assigned by Rhea Berry Jun 4, 12:02 PM
Technician: Michael Harris
🚨 18.0 business days
🆕
Status: Entered by Rhea Berry Jun 30, 9:18 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 167d 6h, 0m

Bottlenecks

Ready for Scheduling
Duration: 10.6 business days (threshold: 1.0 business days)
Exceeded by 9.6 business days
Assigned
Duration: 25.0 business days (threshold: 4.0 business hours)
Exceeded by 24.5 business days
Entered
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Assigned
Duration: 115.8 business days (threshold: 4.0 business hours)
Exceeded by 115.3 business days

🔗 Related Artifacts

📞
Case 00544996
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Nov 19, 1:52 PM
Invoice #
N/A

Details