Current unit was damaged on site, higi has approved swap out of unit. Install will be next day after delivery.
Do not hold unit, ship as soon as available. Use a refurbished 2016 unit. Connectivity is Cellular. requires BC4K board installed
Location the unit should be installed at
Main
Total Delay200.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Logistics
201.6d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
This kiosk has been scrapped. WO was overlooked.
8/14/26 CDempsey- This wo has been around for almost a year. Can this be deleted off 'to do' list?
⚠️Problem Description
Higi to pick up
Current unit was damaged on site, higi has approved swap out of unit. Install will be next day after delivery.
Do not hold unit, ship as soon as available. Use a refurbished 2016 unit. Connectivity is Cellular. requires BC4K board installed
Location the unit should be installed at
Main
📄Description
Higi Green Kiosk with 4G installed
Nov 19, 2025 2:00pm
@Nicole Floyd This is the removal part of the swap out for CF-81119. It does not say they are picking it up, but I know they have been doing logistics on them. What status should this be in? normally sent them to logistics, but if they are picking it up, should not go there.
Timeline
📞
Case Linked Nov 19, 1:48 PM
Case Number:00545276
Subject:CF-81119
Status:Closed
📋
▶
2
Work Order Created Nov 19, 1:58 PM
Work Order Created → Status: Logistics
🚚
Status: Logistics by Leona Coonrod
From:Entered
To:Logistics
Duration in Previous:4m
🚨202.0 business days
🚫
Status: Canceled by Nicole FloydSep 10, 3:41 PM
From:Logistics
To:Canceled
Duration in Previous:295d 0h
Bottlenecks
Logistics
Duration: 201.6 business days (threshold: 1.0 business days)