Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316299 ↗ ServiceMax

HIGI LLC • Removal • PC

📍 Sam's Club #6606 — 8340 West Mcdowell Road, Phoenix AZ, 85037

Nov 19, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Dec 8, 2025
⚠ 172 biz days overdue
Active: 183 biz days
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
183d
▶ Clock Running
Status: Logistics
Nov 19 → Aug 16, 2026
183 business days (counted)
Running total: 183 of ? biz days used
Created: Nov 19, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Aug 16 Logistics ▶ Running 183 183
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Nov 19, 2025 Due: Dec 8, 2025 (251 days overdue)
📅
183.6 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545276
CF-81119
Closed
Current unit was damaged on site, higi has approved swap out of unit. Install will be next day after delivery. Do not hold unit, ship as soon as available. Use a refurbished 2016 unit. Connectivity is Cellular. requires BC4K board installed Location the unit should be installed at Main
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316299 (current) Logistics
Removal
Created: Nov 19, 2025
On Track
Logistics • 269 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/14/26 CDempsey- This wo has been around for almost a year. Can this be deleted off 'to do' list?

⚠️ Problem Description
Higi to pick up Current unit was damaged on site, higi has approved swap out of unit. Install will be next day after delivery. Do not hold unit, ship as soon as available. Use a refurbished 2016 unit. Connectivity is Cellular. requires BC4K board installed Location the unit should be installed at Main
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📞
Case Linked Nov 19, 1:48 PM
Case Number: 00545276
Subject: CF-81119
Status: Closed
📋
▶
2 Work Order Created Nov 19, 1:58 PM
Work Order Created → Status: Logistics
🚚
Status: Logistics by Leona Coonrod
From: Entered
To: Logistics
Duration in Previous: 4m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00545276
Closed

ℹ️ Work Order Details

Status
Logistics
Priority
PC
Type
Removal
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Nov 19, 1:58 PM
Invoice #
N/A

Details