Work Order 360 View

CONFIRMED

3/5 MOwens Sent the DL and tool list for Pero to Mallory Erno for approval for return visit in March. Sent email requesting to schedule the visit for 3/10. Mallory replied back requesting to schedule on 3/16. I confirmed that date with eta between 9-10am..

2/27/26 RBerry- Per email from Connor/Centurion, there was a misunderstanding with the team in MD. Please proceed to reschedule. See logged email. Updated due date and removed delay code.

2/21/26 RBerry- Chattered: @Dylan Nakoff​ Do you have an update on this WO?

02/13/2026 LHill-sent chatter to Dylan-Per teams call with MBateman, technician was onsite and did not find equipment at this location. Tech was advised by William Beeman that there were only 5 pieces of equipment on WO-01316291 and there wasn't equipment to be inspected at WO-01316302 and WO-01316274. How should we proceed with this WO? Should this be canceled?

2/11/26 RBerry- Per teams call with MBateman, technician was onsite and did not find equipment at this location. Tech was advised by William Beeman that there were only 5 pieces of equipment on WO-01316291 and there wasn't equipment to be inspected at WO-01316302 and WO-01316274. Placed WO in reschedule status. Chattered account manager to discuss how to proceed. Should these be canceled?

2/6 MOwens Tierra Hopps sent a reply back stating the tech is approved to go onsite at this location on 2/10 with arrival between 8-10am.

1/30/26 RBerry- Emailed Tierra Hopps for update on clearance and offered dates and times. Advised Tierra that we will need to pick new dates for this week and next week WOs that were offered. Updated due date. See logged email on WO-01316329

1/27/26 RBerry- Received email from Tierra Hopps stating:I have not received a response as of yet. I will follow up with them now. See logged email on WO-01316239

1/27/26 RBerry- Emailed Tierra Hopps asking for update on proposed dates and times. See logged email on WO-01316239

1/22/26 RBerry- Received email from Tierra Hopps stating: Received. Thank you. I will submit the requests with the date and times provided and will follow up once I receive a response. See logged email on WO-01316239

1/22/26 RBerry- Emailed Tierra Hopps to schedule waiting for confirmation also sent tech DL for clearance. See logged email on WO-01316239:

Technician-Michael Harris

WO-01316265-Maryland Reception, Diagnostic and Classification Center-550 East Madison St. 1/29/26 with an arrival time between 8-10AM. 

WO-01316289-Youth Detention Center-926 Greenmount Ave.-1/30/26 with an arrival time between 8-10AM. 

WO-01316261-Home Detention Unit-428 E Preston St-2/3/26 with an arrival time between 8-10AM

WO-01316251Central Maryland Correctional Facility-7301 Buttercup Rd-2/4/26 with an arrival time between 9-11AM

WO-01316234-Maryland Correctional Institution for Women-7943 Brockbridge Rd-2/9/26 with an arrival time between 9-11AM

WO-01316237-Maryland Correctional Institution for Women Hospital-7943 Brockbridge Rd - Hospita-2/10/26 with an arrival time between 9-11AM. 

WO-01316248-Dorsey Run Correctional Facility-2020 Toulson Rd-2/11/26 with an arrival time between 9-11AM

WO-01316246-Maryland Correctional Institution-Jessup-7803 House of Correction Rd-2/12/26 with an arrival time between 9-11AM.

WO-01316247/WO-01316244/WO-01316239-Patuxent Institution Youth/Patuxent Institution Adult/Patuxent Institution CMHCJ-7555 Waterloo Rd- 2/13/26 with an arrival time between 9-11AM. 

Technician: Pero Popovic

WO-01316291-Western Correctional Institution-13800 McMullen Hwy SW-2/2/26 with an arrival time between 10AM-12PM.

WO-01316302-North Branch Correctional Institution-14100 McMullen Hwy SW-2/3/26 with an arrival time between 8-10AM.

WO-01316274-Western Correctional Institution - Hospital-13800 McMullen Hwy SW - Hospital-2/3/26 with an arrival time between 12-2PM. 

WO-01316243-Maryland Correctional Institution- Hagerstown-18601 Roxbury Rd-2/4/26 with an arrival time between 9-11AM. 

WO-01316305-Maryland Correctional Institution- Hagerstown Hospital-18601 Roxbury Rd - Hospital-2/4/26 with an arrival time between 12-2PM. 

WO-01316245-Roxbury Correctional Institution- 18701 Roxbury Rd- 2/5/26 with an arrival time between 8-10AM. 

WO-01316329-Maryland Correctional Training Center-18800 Roxbury Rd-2/5/26 with an arrival time between 12-2PM. 

1/20/26 RBerry- Received email from Tierra Hopps stating:

Each site will require its own entrance memo. The attached form will need to be completed for BCBIC. For the remaining sites, I will need a clear copy of the individual’s driver’s license along with the requested dates and times of entry. I recommend selecting a date that is at least 7 business days out to ensure there is sufficient time to obtain approval.

1/13/26 RBerry- Emailed Anitra Hernandez asking if tech has cleared background check to move forward. Scheduling will not happen with Anitra for this site. Use POC in WO. Background check form was sent to tech on 1/9/26 to complete. See logged email on WO-01316243

1/13/26 RBerry- Reassigned to Pero Popovic as he is closer and has time available to complete.

12/18/25 RBerry- Received email from Anitra Hernandez with background check form stating: I have attached a clearance form that needs to be filled out for each person that is coming in so they can do a background check. Also, I need a list of the equipment that you are bringing in and how many you will be bringing in. If you need to bring in a phone, I will need some information on that as well, which is the make& model of the phone, Phone #, serial#, IMEI#, the color of the case if you have one on it. Need to know whether or not it's a work phone or personal phone as well.

One more thing, let me know what day you would like to come, & the time.

Forwarded email to Michael Harris and Matthew Bateman asking to complete background check. Also advised MBateman that if he wanted another tech cleared to please let me know. Emailed Anitra back advising this has been sent to the technician to complete and as soon as we receive clearance we will reach out to schedule dates and times. See logged email on WO-01316329

12/04/2025 LHill-Called 301-729-7573 for Mallory Erno. She confirmed equipment and she is the contact.

Scheduling ahead needed: Yes.  

Certain day or time: M-F 12:00 PM-3:00 PM. If tech neees earlier time she said she would work with us. 

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: Needs tech name and what they are coming for at least 24 hours before scheduled date so tech can be cleared. Tech must bring drivers license when he comes onsite. 

@Dylan Nakoff​ Per teams call with MBateman, technician was onsite and did not find equipment at this location. Tech was advised by William Beeman that there were only 5 pieces of equipment on WO-01316291 and there wasn't equipment to be inspected at WO-01316302 and WO-01316274. How should we proceed with this WO? Should this be canceled?