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← WO Overview

WO-01316419 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Doctors Hospital Of Augusta Inc — 3651 Wheeler Rd, Augusta GA, 30909

Nov 19, 2025 → Dec 8, 2025

✅ Completed
PC Per client agreement
Target: Dec 3, 2025
🕐 Clock stopped: Completed (Dec 8)
⏸ 14d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 1.2d
Holding 11.0d (excluded)
Coordinators 3.0d
Field Work 0.1d
Billing 1.4d
✗ SLA Missed
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
11.0 days
Coordinators
3.0 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Nov 19, 2025 Due: Dec 3, 2025 Completed: Dec 8, 2025 (4 days late)
📅
13.2 days Total Age
⏱️
11.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00545414
URGENT Philips WO Request
Closed
Errors/alarms while on patient no patient harm. External flow sensor and obstruction alarms may be apart of recall
Priority
High
Origin
Email
Reason
New Case
Contact
Caleb Waters
Owner
Shelby Robinson
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316419 (current) Invoiced
Repair • Bruce Ballard
Created: Nov 19, 2025 • Closed: Dec 8, 2025
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 11.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
11.0d
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 EMartin called 706.651.6923 / Caleb Waters left VM sent follow up email for update on device 

11/20/2025 EMartin sent email to caleb.waters@gehealthcare.com for update on device 

🔧 Work Performed
309 EVT_EXT_FLOW_CABLE_DISC. Device passed all system test. Returned to patient use. User believes device was ran in Active mode instead of passive mode. User states they do not use external flow sensors.
🔍 Technician Findings
309 EVT_EXT_FLOW_CABLE_DISC. Device passed all system test. Returned to patient use. User believes device was ran in Active mode instead of passive mode. User states they do not use external flow sensors.
⚠️ Problem Description
Errors/alarms while on patient no patient harm. External flow sensor and obstruction alarms may be apart of recall
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 19, 5:15 PM
Case Number: 00545414
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 19, 5:32 PM
Work Order: WO-01316419
Type: Repair
Priority: PC
✅
Status: Ready for Release by Erin Martin Nov 20, 10:06 AM
From: Entered
To: Ready for Release
Duration in Previous: 16h 33m
🚨 11.0 business days
👷
▶
2 Technician Assigned Dec 4, 11:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 14d 1h
🗓️
▶
2 Status: Scheduled Dec 4, 11:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-08T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Bruce Ballard Dec 8, 4:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 5h
⏱️
▶
3 4x Labor Added Dec 8, 5:16 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site
To: Completed
Duration in Previous: 54m
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Dec 9, 11:12 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 55m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.7 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00545414
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Dec 8, 8:00 AM
Created
Nov 19, 5:32 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03030514 Labor Open 3 $155.00 Dec 8, 5:16 PM
WL-03030515 Labor Open 5 $475.00 Dec 8, 5:16 PM
WL-03030516 Travel Open 159 $0.00 Dec 8, 5:16 PM
WL-03030517 Travel Open 181 $0.00 Dec 8, 5:16 PM
WL-03031237 Labor Open 0.016666666666667 $38.00 Dec 9, 11:12 AM

Details