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← WO Overview

WO-01316421 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Med One Group - Raleigh — 3811 Tarheel Drive Suite 109, Raleigh NC, 27609

Nov 19, 2025 → Nov 26, 2025

✅ Completed
PC Per client agreement
Target: Dec 3, 2025
🕐 Clock stopped: Completed (Nov 25)
⏸ 5d excluded (parts wait + holding)
✓ SLA Met (8d early)
Dispatch 1.2d
Holding 4.0d (excluded)
Coordinators 0.4d
Field Work 0.1d
Billing 2.8d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
4.0 days
Coordinators
0.4 days
Field Work
0.1 days
Billing
2.8 days
Over SLA
Created: Nov 19, 2025 Due: Dec 3, 2025 Completed: Nov 27, 2025 (6 days early)
📅
5.3 days Total Age
⏱️
4.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00545418
URGENT Philips WO Request
Closed
FCO86600081. Repair to be handled by Philips ASP (CSA/EMSAR
Priority
High
Origin
Email
Reason
New Case
Contact
Chad Agliam
Owner
Shelby Robinson
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316421 (current) Invoiced
Repair • Marvin Rivas
Created: Nov 19, 2025 • Closed: Nov 26, 2025
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 4.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
4.0d
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.2d / 1.0d SLA
WO Correction Needed
1.2d
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26/2025 SRobinson- Created follow up WO as requested. (WO-01317268)

Quote accepted

11/25/2025 EMartin dispatching to FSE per request

11/24/2025 EMartin per Fady working with Chad on these repairs will provide resource once completed 

11/20/2025 EMartin Fady working with Chad on remaining devices 

🔧 Work Performed
Three-way and proportional valves replaced. System continues to fail FCO pre-checks. System passed all diagnostic tests prior to pneumatic test. Pressure Verification: Setpoint 80: Pilot: Difference -79.88 cmH2O -2.00 2.00 FAIL. System PCBA replacement required.
🔍 Technician Findings
Parts needed.
⚠️ Problem Description
FCO86600081. Repair to be handled by Philips ASP (CSA/EMSAR
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 19, 5:26 PM
Case Number: 00545418
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 19, 5:39 PM
Work Order: WO-01316421
Type: Repair
Priority: PC
✅
Status: Ready for Release by Erin Martin Nov 20, 10:06 AM
From: Entered
To: Ready for Release
Duration in Previous: 16h 27m
⏳ 4.0 business days
🗓️
▶
3 Status: Scheduled Nov 25, 1:03 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Marvin Rivas
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-25T17:00:00.000+0000, 2025-11-25T13:00:00.000+0000
🔧
Status: Tech On Site by Marvin Rivas Nov 25, 4:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 57m
⏱️
3x Labor Added Nov 25, 4:45 PM
Type: Labor
Status: Open
Qty: 0.5, 2.5
✔️
▶
2 Status: Completed Nov 25, 5:03 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 1m
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 26, 9:02 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 15h 57m
✔️
Status: Completed by Marvin Rivas Nov 26, 8:25 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 11h 22m, 0m
⏳ 4.4 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 2, 9:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 12h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 1:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 14h 12m
🚨 26.0 business days
🧾
Invoice Created Jan 9, 9:12 AM
Invoice Number: SM-248303

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00545418
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Nov 25, 8:00 AM
Created
Nov 19, 5:39 PM
Invoice #
SM-248303

Work Details (3)

Name Type Status Qty Amount Date
WL-03020067 Labor Open 0.5 $0.00 Nov 25, 4:45 PM
WL-03020068 Labor Open 2.5 $237.50 Nov 25, 4:45 PM
WL-03020069 Labor Open 0.5 $0.00 Nov 25, 4:45 PM

Details