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WO-01316453 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 HIGI OFFICE - HIGI — 20 N. Wacker Dr, Suite 1642, Chicago IL, 60606

Nov 20, 2025 → Dec 3, 2025

⛔ Blocked
P4
SLA Clock
4 business days from creation · Target: Nov 26, 2025
✓ SLA Met (2 biz days early)
Active: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 20 → Nov 20, 2025
0 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
Created: Nov 20, 2025 Completed: Nov 24, 2025
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0 / 4
Nov 20 → Nov 20 L2 Screening ▶ Running 0 0 / 4
Nov 20 → Nov 20 Awaiting Parts ⏸ Paused 0 —
Nov 20 → Nov 21 Ready for Scheduling ▶ Running 1 1 / 4
Nov 21 → Nov 24 Scheduled ▶ Running 1 2 / 4
Dispatch 0.4d
Material Management 0.0d
Coordinators 4.0d
Billing 5.6d
✓ SLA Met
Dispatch
0.4 days
Material Management
0.0 days
Coordinators
4.0 days
Over SLA
Billing
5.6 days
Created: Nov 20, 2025 Due: Nov 21, 2025 (266 days overdue)
📅
8.0 days Total Age
⏱️
5.6d in Billing Correction Needed Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545242
Higi Parts
Closed
Please create a work order for cables that need to be overnighted today to Higi's new address: 20 N. Wacker Dr, Suite 1642, Chicago, IL 60606 Phil, Please add 4 each of the A&D cuff serial cable, PN: Q9061_CBL_EC_0040
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brian Nerzig
Owner
Leona Coonrod
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316453 (current) WO Correction Needed
Repair • Brendan Chaney
Created: Nov 20, 2025 • Closed: Dec 3, 2025
On Track
WO Correction Needed • 266 days old
🚨
Primary Delay 5.6 days stuck in "Billing Correction Needed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.4d / 1.0d SLA
Awaiting Parts
0.0d / 3.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Closed
0.8d / 1.0d SLA
Billing Correction Needed
5.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11.24.25 hshaw - moved WO to BC, not able to move it to RTB

🔧 Work Performed
cables that need to be overnighted today to Higi's new address: 20 N. Wacker Dr, Suite 1642, Chicago, IL 60606
⚠️ Problem Description
Phil, Please add 4 each of the A&D cuff serial cable, PN: Q9061_CBL_EC_0040

Timeline

📞
Case Linked Nov 19, 12:21 PM
Case Number: 00545242
Subject: Higi Parts
Status: Closed
📋
▶
2 Work Order Created Nov 20, 8:18 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
3 Parts Requested Nov 20, 11:18 AM
Parts Requested → Status: Awaiting Parts → Status: Ready for Scheduling
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3h 0m
📅
Status: Ready for Scheduling by Robert Cox
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Technician Assigned Nov 21, 8:20 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brendan Chaney
Scheduled For: 2025-11-21T17:00:00.000+0000
🗓️
Status: Scheduled by Brendan Chaney
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20h 58m
🔩
2x Parts Added Nov 21, 4:07 PM
Type: Parts, Expenses
Status: Open
Qty: 4, 1
⏳ 2.0 business days
✔️
Status: Completed by Brendan Chaney Nov 24, 8:12 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 23h, 0m
💳
Status: Billing Correction Needed by Hannah Shaw Nov 24, 2:04 PM
From: Closed
To: Billing Correction Needed
Duration in Previous: 5h 51m
⚠️ 6.0 business days
🏁
Status: Closed by Rhonnie Reeves Dec 3, 8:39 AM
From: Billing Correction Needed
To: Closed
Duration in Previous: 8d 18h
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 3, 8:50 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 11m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

📞
Case 00545242
Closed
📦
Parts Order 00085605
Closed

ℹ️ Work Order Details

Status
WO Correction Needed
Priority
P4
Type
Repair
Branch
N/A
Technician
Brendan Chaney
Scheduled
Nov 21, 12:00 PM
Created
Nov 20, 8:18 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03016716 Parts Open 4 $0.00 Nov 21, 4:07 PM
WL-03016717 Expenses Open 1 $28.26 Nov 21, 4:07 PM

Details