Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316459 ↗ ServiceMax

MOUNT LAUREL TOWNSHIP EMS • Repair • P7

📍 MOUNT LAUREL TOWNSHIP EMS - Masonville Rd. — 201 Masonville Rd., Mount Laurel NJ, 08054

Nov 20, 2025 → Mar 11, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 3, 2025
✗ SLA Missed (11 biz days late)
Active: 18 biz days
Paused: 56 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸53d
⏸ Clock Paused
Status: Awaiting Parts
Nov 20 → Feb 10, 2026
53 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 16, 2026
3 business days (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Completed
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Incomplete
Feb 20 → Feb 27, 2026
5 business days (counted)
Running total: 12 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 12 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 27 → Mar 4, 2026
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 4 → Mar 6, 2026
2 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Assigned
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 11, 2026
3 business days (counted)
Running total: 17 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 18 of 7 biz days used
Created: Nov 20, 2025 Completed: Mar 12, 2026
Business Days Used 18 / 7
0 7d budget +11d over
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0 / 7
Nov 20 → Nov 20 L2 Screening ▶ Running 0 0 / 7
Nov 20 → Feb 10 Awaiting Parts ⏸ Paused 53 —
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 0 / 7
Feb 10 → Feb 16 Assigned ▶ Running 3 3 / 7
Feb 16 → Feb 20 Scheduled ▶ Running 4 7 / 7
Feb 20 → Feb 20 Completed ▶ Running 0 7 / 7
Feb 20 → Feb 27 Incomplete ▶ Running 5 12 / 7
Feb 27 → Feb 27 L2 Screening ▶ Running 0 12 / 7
Feb 27 → Mar 4 Awaiting Parts ⏸ Paused 3 —
Mar 4 → Mar 6 Ready for Scheduling ▶ Running 2 14 / 7
Mar 6 → Mar 6 Assigned ▶ Running 0 14 / 7
Mar 6 → Mar 11 Scheduled ▶ Running 3 17 / 7
Mar 11 → Mar 12 Tech On Site ▶ Running 1 18 / 7
Dispatch 0.0d
Material Management 58.0d
Coordinators 13.6d
Field Work 1.0d
Incomplete 6.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
58.0 days
Over SLA
Coordinators
13.6 days
Over SLA
Field Work
1.0 days
Over SLA
Incomplete (excluded from total)
6.0 days
Billing
0.0 days
Created: Nov 20, 2025 Due: Mar 11, 2026 Completed: Mar 12, 2026 (on time)
📅
74.4 days Total Age
⏱️
54.0d in Awaiting Parts Longest Stage
🔄
16 transitions Status Changes
⚠️
62.0d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Chris Galasso — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 19, 2026
Visit 2 Mar 11, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00544603
Needs Quote
Closed
Q-00031210 Follow-up toWO-01309189 Asset ID: 13323765 Model: Stryker Medical - 6390 Power-LOAD Notes: TRANSFER LOCK PLATES WORN ON BOTH SIDES; NEEDS (1) 639007000021 TRANSFER LOCK PLATE AND PIN KIT
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Hamilton
Owner
Kimberly Hardison
Created
Nov 17, 2025
Work Orders from this Case (1)
WO-01316459 (current) Invoiced
Repair • Chris Galasso
Created: Nov 20, 2025 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 266 days old
🚨
Primary Delay 54.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 62.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
58.0d / 3.0d SLA
Ready for Scheduling
2.9d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Scheduled
7.2d / 2.0d SLA
Incomplete
6.0d
Tech On Site
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/12/26 NatoshaB - found signed quote ref. below Q-00032780


3/16/26 DPatton -No quote attached for Hydraulic Sub Assy. $7584. Teams messag to Lisa Wright

3/6/26 Rberry- Updated due date based on parts. Removed delay code.



3/6 MOwens Called and spoke to John Hamilton. Scheduled the return visit for first opening on 3/11 from 3-5pm.

2/27 KWeiss, Quote approved. Moving w/o to L2 screening for part order.

2/24 KWeiss, Created case and sent to sales for quoting. Per Stryker, reservoir parts are not sellable, hydraulic assembly would need to be replaced, 6390001039.

2/23 KWeiss, Will need to check with Stryker on parts. We were told, in the past, the manifold assembly would have to be ordered if the reservoir was needed.

2/16 MOwens Called and spoke to John Hamilton. He said that tomorrow 2/17 does not work for him to schedule the repair visit. I offered the next opening on 2/19 between 3-5pm. He said that will be good for him.

02/13/2026 LHill-Called 609-820-2250 for John Hamilton trying to schedule tech visit. Was going to offer 02/17 with tech arrival between 8-10.


02/13/2026 LHill-Called 609-820-2250. Was unable to leave a message. 


02/13/2026 LHill-rec'd TEAMS message from Matt Bateman-


02/13/2026 LHill-sent TEAMS message to ⁠MatthewBateman

WO-01316459 midmark repair in Laurel, NJ Due 02/17. Would it be possible for Chris Galasso to go Tuesday morning on his way to Central Bucks Ambulance in Doylestown?


2/11/26 RBerry- Updated due date based on parts.


2810 MOwens Parts shipping to tech today

🔧 Work Performed
REPLACED TRANSFER LOCK PLATE AND PIN KIT, TESTED GOOD; FOLLOW UP FOR PARTS FOR LEAK 3.11 REPLACED ENTIRE HYDRAULIC ASSEMBLY; TESTED GOOD
🔍 Technician Findings
WORN TRANSFER LOCK PLATES; HYDRAULIC ASSEMBLY STILL SHOWING MINOR LEAKING FROM BETWEEN MANIFOLD AND RESERVOIR
⚠️ Problem Description
Q-00031210 Follow-up toWO-01309189 Asset ID: 13323765 Model: Stryker Medical - 6390 Power-LOAD Notes: TRANSFER LOCK PLATES WORN ON BOTH SIDES; NEEDS (1) 639007000021 TRANSFER LOCK PLATE AND PIN KIT https://www.ebiotrack.com/workorder.php?wo=69836
📄 Description
Stryker 6390 Power-LOAD Fastener System

Timeline

📞
Case Linked Nov 17, 11:29 PM
Case Number: 00544603
Subject: Needs Quote
Status: Closed
⏳ 3.1 business days
📋
▶
2 Work Order Created Nov 20, 8:41 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Nov 20, 8:48 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
🚨 54.0 business days
📅
Status: Ready for Scheduling by Melissa Barrett Feb 10, 1:00 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 82d 4h
👷
▶
2 Technician Assigned Feb 10, 2:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 4m
🔩
2x Parts Added Feb 10, 3:01 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 4:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-19T20:00:00.000+0000, 2026-02-19T20:30:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Feb 17, 9:55 AM
Scheduled For: 2026-02-19T21:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added Feb 19, 8:29 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Scheduled, Completed
To: Completed, Incomplete
Duration in Previous: 3d 4h, 0m
⚠️ 6.4 business days
🔍
▶
3 Status: L2 Screening Feb 27, 9:46 AM
Status: L2 Screening → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00091198
Status: Closed
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1m
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Mar 4, 1:16 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 5d 3h
🔩
2x Parts Added Mar 4, 3:20 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
👷
▶
2 Technician Assigned Mar 6, 11:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 21h
🗓️
▶
2 Status: Scheduled Mar 6, 11:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-11T19:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Chris Galasso Mar 11, 3:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 2h
⏱️
▶
2 5x Labor Added Mar 11, 11:27 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 20m
⏳ 3.1 business days
💵
Status: Billing Review by Diane Patton Mar 16, 2:43 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 15h
📄
▶
2 Status: Ready to Bill Mar 16, 2:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 80.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-256644

Bottlenecks

Awaiting Parts
Duration: 54.0 business days (threshold: 3.0 business days)
Exceeded by 51.0 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00544603
Closed
📦
Parts Order 00085589
Closed
📦
Parts Order 00091198
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Chris Galasso
Scheduled
Mar 11, 3:00 PM
Created
Nov 20, 8:41 AM
Invoice #
SM-256644

Work Details (14)

Name Type Status Qty Amount Date
WL-03099390 Parts Open 1 $478.80 Feb 10, 3:01 PM
WL-03099391 Expenses Open 1 $0.00 Feb 10, 3:01 PM
WL-03113104 Labor Open 0.5 $0.00 Feb 19, 8:29 PM
WL-03113105 Labor Open 1 $0.00 Feb 19, 8:29 PM
WL-03113106 Labor Open 0.5 $0.00 Feb 19, 8:29 PM
WL-03113107 Travel Open 13 $0.00 Feb 19, 8:29 PM
WL-03113108 Travel Open 18 $0.00 Feb 19, 8:29 PM
WL-03130023 Parts Open 1 $7,584.00 Mar 4, 3:20 PM
WL-03130024 Expenses Open 1 $0.00 Mar 4, 3:20 PM
WL-03140647 Labor Open 0.5 $0.00 Mar 11, 11:27 PM
WL-03140648 Labor Open 2.5 $0.00 Mar 11, 11:27 PM
WL-03140649 Labor Open 0.75 $0.00 Mar 11, 11:27 PM
WL-03140650 Travel Open 18 $0.00 Mar 11, 11:27 PM
WL-03140651 Travel Open 18 $0.00 Mar 11, 11:27 PM

Details