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← WO Overview

WO-01316460 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Gladstone Animal Clinic — 7915 N Oak Trfy, Kansas City MO, 64118-1432

Nov 20, 2025 → Dec 8, 2025

✅ Completed
P4 4 business days from creation
Target: Nov 26, 2025
🕐 Clock stopped: Completed (Dec 9)
✗ SLA Missed (12d late)
Dispatch 0.0d
Material Management 0.8d
Coordinators 13.5d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.8 days
Coordinators
13.5 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Nov 20, 2025 Due: Dec 2, 2025 Completed: Dec 9, 2025 (6 days late)
📅
13.0 days Total Age
⏱️
8.4d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
11.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545217
Midmark Service Request Dispatch Authorization - WO-00129376
Closed
Travel Zone 1 Dispatch Type Maintenance PROBLEM SUMMARY PM NWD ADDITIONAL NOTES **Call Marie Cell to schedule service. (816)533-4774** PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
John Rolston
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316460 (current) Invoiced
Preventive Maintenance • Thomas J Langenberg Jr
Created: Nov 20, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 8.4 days stuck in "Assigned"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts - Customer
0.8d
Assigned
8.4d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2 KKelch called Marie to schedule for 12/8 between 2:30 and 3:30 pm. Customer confirmed. 

12/1 KKelch called Marie to schedule for 12/4 between 12 and 2 pm. Left VM.

11/20 KKelch waiting for tracking to update prior to scheduling

11/20/2025jsells

Ship To Name: Gladstone Animal Clinic Ship To Address: 7915 N Oak Trfy Ship To City/State: Kansas City, MO 64118-1432 Waybill (Tracking #): 1ZE444250370270567 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 20-NOV-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


11/20/2025 JRolston - Called site POC, Marie Miller @ (816) 533-4774 (cell). Advised her that dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.

🔧 Work Performed
performed pm, fix leaking tubing on the polisher.
🔍 Technician Findings
pm due
⚠️ Problem Description
Travel Zone 1 Dispatch Type Maintenance PROBLEM SUMMARY PM NWD ADDITIONAL NOTES **Call Marie Cell to schedule service. (816)533-4774** PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Nov 19, 11:33 AM
Case Number: 00545217
Subject: Midmark Service Request Dispatch Authorization - WO-00129376
Status: Closed
📋
▶
2 Work Order Created Nov 20, 8:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Nov 20, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 11m, 0m
📅
Status: Ready for Scheduling by Jessica Sells Nov 20, 3:33 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 6h 34m
👷
▶
2 Technician Assigned Nov 20, 3:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26m
⚠️ 8.0 business days
👷
Technician Assigned by Kaitlyn Kelch Dec 1, 9:06 AM
Technician: Kevin Cox
⏳ 2.0 business days
👷
▶
3 Technician Assigned Dec 2, 9:08 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-08T20:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 11d 17h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Dec 8, 3:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 6h
⏱️
▶
2 6x Labor Added Dec 8, 7:03 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 23m, 0m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Dec 10, 3:46 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Dec 12, 8:05 AM
Invoice Number: SM-248711

Bottlenecks

Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00545217
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Dec 8, 3:30 PM
Created
Nov 20, 8:41 AM
Invoice #
SM-248711

Work Details (6)

Name Type Status Qty Amount Date
WL-03030695 Labor Open 0.33333333333333 $0.00 Dec 8, 7:03 PM
WL-03030696 Labor Open 1.0166666666667 $0.00 Dec 8, 7:03 PM
WL-03030697 Labor Open 1.9 $240.00 Dec 8, 7:03 PM
WL-03030698 Labor Open 1.1166666666667 $0.00 Dec 8, 7:03 PM
WL-03030699 Travel Open 35 $110.00 Dec 8, 7:03 PM
WL-03030700 Travel Open 35 $0.00 Dec 8, 7:03 PM

Details