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WO-01316461 ↗ ServiceMax

MOUNT LAUREL TOWNSHIP EMS • Repair • P7

📍 MOUNT LAUREL TOWNSHIP EMS - Masonville Rd. — 201 Masonville Rd., Mount Laurel NJ, 08054

Nov 20, 2025 → Mar 27, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 3, 2025
✗ SLA Missed (15 biz days late)
Active: 22 biz days
Paused: 63 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Mar 28, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸13d
⏸ Clock Paused
Status: Awaiting Parts
Nov 20 → Dec 11, 2025
13 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 19, 2025
6 business days (counted)
Running total: 6 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 6 of 7 biz days used
▶ Clock Running
Status: Completed
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 6 of 7 biz days used
14d
▶ Clock Running
Status: Incomplete
Dec 19 → Jan 12, 2026
14 business days (counted)
Running total: 20 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 20 of 7 biz days used
⏸49d
⏸ Clock Paused
Status: Awaiting Parts
Jan 12 → Mar 24, 2026
49 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 20 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 24 → Mar 25, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 25 → Mar 27, 2026
2 business days (counted)
Running total: 22 of 7 biz days used
▶ Clock Running
Status: Assigned
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 22 of 7 biz days used
▶ Clock Running
Status: Scheduled
Mar 27 → Mar 28, 2026
0 business days (counted)
Running total: 22 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Mar 28 → Mar 28, 2026
0 business days (counted)
Running total: 22 of 7 biz days used
Created: Nov 20, 2025 Completed: Mar 28, 2026
Business Days Used 22 / 7
0 7d budget +15d over
Show SLA Clock Detail (17 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0 / 7
Nov 20 → Nov 20 L2 Screening ▶ Running 0 0 / 7
Nov 20 → Dec 11 Awaiting Parts ⏸ Paused 13 —
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 0 / 7
Dec 11 → Dec 11 Assigned ▶ Running 0 0 / 7
Dec 11 → Dec 19 Scheduled ▶ Running 6 6 / 7
Dec 19 → Dec 19 Tech On Site ▶ Running 0 6 / 7
Dec 19 → Dec 19 Completed ▶ Running 0 6 / 7
Dec 19 → Jan 12 Incomplete ▶ Running 14 20 / 7
Jan 12 → Jan 12 L2 Screening ▶ Running 0 20 / 7
Jan 12 → Mar 24 Awaiting Parts ⏸ Paused 49 —
Mar 24 → Mar 24 Ready for Scheduling ▶ Running 0 20 / 7
Mar 24 → Mar 25 Awaiting Parts ⏸ Paused 1 —
Mar 25 → Mar 27 Ready for Scheduling ▶ Running 2 22 / 7
Mar 27 → Mar 27 Assigned ▶ Running 0 22 / 7
Mar 27 → Mar 28 Scheduled ▶ Running 0 22 / 7
Mar 28 → Mar 28 Tech On Site ▶ Running 0 22 / 7
Dispatch 0.0d
Material Management 65.3d
Coordinators 10.9d
Field Work 0.4d
Incomplete 14.2d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
65.3 days
Over SLA
Coordinators
10.9 days
Over SLA
Field Work
0.4 days
Incomplete (excluded from total)
14.2 days
Billing
0.0 days
Created: Nov 20, 2025 Due: Dec 17, 2025 Completed: Mar 28, 2026 (100 days late)
📅
86.0 days Total Age
⏱️
50.0d in Awaiting Parts Longest Stage
🔄
16 transitions Status Changes
⚠️
65.6d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Chris Galasso — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 19, 2025
Visit 2 Mar 27, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544818
Follow up to WO-01309189
Closed
Q-00031213 Follow up to WO-01309189 Inspection #: 30676 6390 Power-LOAD Asset ID: 13323758 Model: Stryker Medical - 6390 Power-LOAD Notes: RELEASE ACTUATOR DAMAGED, NOT ENGAGING COT RELEASE, COVER DAMAGED, ARM GRIP DAMAGED; NEEDS: (1) 6390-001-028 RELEASE ACTUATOR ASSEMBLY, (1) 6390-101-420 TOP COVER, (1) 6390-001-368 ARM GRIP,
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Hamilton
Owner
Kimberly Hardison
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316461 (current) Invoiced
Repair • Chris Galasso
Created: Nov 20, 2025 • Closed: Mar 27, 2026
Completed with significant delays
Invoiced • 266 days old
🚨
Primary Delay 50.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 65.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
65.3d / 3.0d SLA
Ready for Scheduling
3.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
7.6d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Incomplete
14.2d
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25/26 Natosha - spoke to John RE: contract matters and confirmed Friday's appt for WO-01360151, advised we'd try to get PL repaired same day if parts arrive to Chris in time (see PO notes).


3/24/26 NatoshaB - per tracking 1Z01E3E70390855633 Darrells shipment to Chris arrived Tuesday, March 24.


3/17/26 NatoshaB - chattered ShawnR to facilitate transfer of parts required from DarrellH > ChrisG


1/12 KWeiss, Quote approved, moving w/o to L2 Screening for part order.

12/19 KWeiss, Created case and sent to sales for quoting.

12/12/25 Updated due date based on parts.


12/11 MOwens Called and spoke to John Hamilton. I told him one WO is still in awaiting parts. He said to go ahead and schedule the visit for the other repair WOs. Scheduling for the first available day on he tech's calendar Friday 12/19 with arrival between 8-9am.

🔧 Work Performed
REPLACED ARM GRIPS; REPLACED RELEASE ACTUATOR ASSEMBLY, HAD TO TAPE PL WING TO KEEP FROM JAMMING RELEASE, ADDITIONAL PLASTICS ORDERED SOME DX TIME ON XX TROLLEY LEAKING; RESERVOIR BRACKET BHCS POSSIBLY LOOSE, TIGHTENED REFILLED TESTED GOOD 3.27.26 REPLACED DAMAGED PLASTICS; TESTED GOOD
🔍 Technician Findings
COT DOESN'T RELEASE - DESTROYED RELEASE ACTUATOR; ADDITIONAL DAMAGED PLASTICS THAT ARE CAUSING ISSUES
⚠️ Problem Description
Q-00031213 Follow up to WO-01309189 Inspection #: 30676 6390 Power-LOAD Asset ID: 13323758 Model: Stryker Medical - 6390 Power-LOAD Notes: RELEASE ACTUATOR DAMAGED, NOT ENGAGING COT RELEASE, COVER DAMAGED, ARM GRIP DAMAGED; NEEDS: (1) 6390-001-028 RELEASE ACTUATOR ASSEMBLY, (1) 6390-101-420 TOP COVER, (1) 6390-001-368 ARM GRIP, https://www.ebiotrack.com/workorder.php?wo=69837
📄 Description
Stryker 6390 Power-LOAD Fastener System

Timeline

📞
Case Linked Nov 18, 12:34 PM
Case Number: 00544818
Subject: Follow up to WO-01309189
Status: Closed
⏳ 3.0 business days
📋
▶
4 Work Order Created Nov 20, 8:46 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00085590
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 4m
🚨 14.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Dec 11, 11:54 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 21d 3h
👷
▶
2 Technician Assigned Dec 11, 1:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 49m
📅
▶
2 Dispatch Scheduled Dec 11, 1:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 7m
🔩
4x Parts Added Dec 11, 3:34 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
🔧
Status: Tech On Site by Chris Galasso Dec 19, 1:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 0h
⏱️
▶
2 3x Labor Added Dec 19, 5:27 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 3h 34m, 0m
🚨 14.8 business days
🔍
▶
3 Status: L2 Screening Jan 12, 10:13 AM
Status: L2 Screening → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088079
Status: Closed
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 4m
🚨 21.0 business days
📦
Parts Requested Feb 10, 2:38 PM
Order: 00090048
Status: Closed
🔩
5x Parts Added Feb 10, 2:56 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 4, 12
🚨 30.0 business days
📅
Status: Ready for Scheduling by Natosha Beierschmitt Mar 24, 5:09 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 71d 5h
📦
Status: Awaiting Parts by Natosha Beierschmitt Mar 24, 5:18 PM
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 8m
📅
Status: Ready for Scheduling by Audrey Tharp Mar 25, 11:56 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 18h 37m
🔩
2x Parts Added Mar 25, 12:06 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
👷
▶
3 Technician Assigned Mar 27, 10:55 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 22h, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-27T19:00:00.000+0000
⏱️
▶
2 3x Labor Added Mar 27, 10:32 PM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Chris Galasso
From: Scheduled, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 11h 36m, 0m
⏳ 2.2 business days
📄
▶
2 Status: Ready to Bill Mar 31, 5:44 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 68.8 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-257963

Bottlenecks

Awaiting Parts
Duration: 14.0 business days (threshold: 3.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Awaiting Parts
Duration: 50.0 business days (threshold: 3.0 business days)
Exceeded by 47.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00544818
Closed
📦
Parts Order 00085590
Closed
📦
Parts Order 00088079
Closed
📦
Parts Order 00090048
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Chris Galasso
Scheduled
Mar 27, 3:00 PM
Created
Nov 20, 8:46 AM
Invoice #
SM-257963

Work Details (17)

Name Type Status Qty Amount Date
WL-03034467 Parts Open 1 $191.70 Dec 11, 3:34 PM
WL-03034468 Parts Open 1 $236.25 Dec 11, 3:34 PM
WL-03034469 Parts Open 1 $9.02 Dec 11, 3:34 PM
WL-03034470 Expenses Open 1 $17.55 Dec 11, 3:34 PM
WL-03043873 Labor Open 4 $0.00 Dec 19, 5:27 PM
WL-03043874 Labor Open 0.75 $0.00 Dec 19, 5:27 PM
WL-03043875 Travel Open 18 $0.00 Dec 19, 5:27 PM
WL-03099363 Parts Open 1 $218.70 Feb 10, 2:56 PM
WL-03099364 Parts Open 1 $259.20 Feb 10, 2:56 PM
WL-03099365 Parts Open 4 $8.32 Feb 10, 2:56 PM
WL-03099366 Parts Open 12 $25.80 Feb 10, 2:56 PM
WL-03099367 Expenses Open 1 $0.00 Feb 10, 2:56 PM
WL-03158570 Parts Open 1 $259.20 Mar 25, 12:06 PM
WL-03158571 Expenses Open 1 $18.18 Mar 25, 12:06 PM
WL-03163888 Labor Open 0.75 $0.00 Mar 27, 10:32 PM
WL-03163889 Labor Open 0.5 $0.00 Mar 27, 10:32 PM
WL-03163890 Travel Open 18 $0.00 Mar 27, 10:32 PM

Details