Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316462 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Loma Linda University — 24941 Stewart St, LOMA LINDA CA, 92354

Nov 20, 2025 → Jan 20, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 20)
✓ SLA Met (11d early)
Dispatch 0.0d
Coordinators 44.7d
Field Work 0.7d
Billing 12.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
44.7 days
Over SLA
Field Work
0.7 days
Billing
12.0 days
Over SLA
Created: Nov 20, 2025 Due: Jan 31, 2026 Completed: Jan 20, 2026 (11 days early)
📅
44.0 days Total Age
⏱️
41.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
53.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00545495
6008151263
Closed
29C SYS-LC-1260 Contract ends 02/18/2026 repair included PM PM only - customer supplies the UV lamp G3592A CN15050018 Dual-channel A/D interface box G1315C DEAA202659 1260 Diode Array Detector VL+ G1329B DEAAC33638 1260 Standard Autosampler G1311B DEAB713631 1260 Quaternary Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Theodore Peckham
Owner
Leona Coonrod
Created
Nov 20, 2025
Work Orders from this Case (1)
WO-01316462 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Nov 20, 2025 • Closed: Jan 20, 2026
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 41.0 days stuck in "Scheduled"
⏱️
Total Delay 53.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.7d / 0.5d SLA
Scheduled
41.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Hermilo Solano ARP to site is 43 miles. Zone 1
🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
29C SYS-LC-1260 Contract ends 02/18/2026 repair included PM PM only - customer supplies the UV lamp G3592A CN15050018 Dual-channel A/D interface box G1315C DEAA202659 1260 Diode Array Detector VL+ G1329B DEAAC33638 1260 Standard Autosampler G1311B DEAB713631 1260 Quaternary Pump
📄 Description
1260 Quaternary Pump
📞 Call Description
JAN 2025 LC PM

Timeline

📞
▶
4 Case Linked Nov 20, 8:47 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01316462
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hVU000000HkpeYAC, Hermilo Solano
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Nov 25, 12:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2026-01-20T16:30:00.000+0000
🚨 41.0 business days
🔧
Status: Tech On Site by Hermilo Solano Jan 20, 12:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 56d 12h
⏱️
8x Labor Added Jan 20, 5:46 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 5.5, 43
✔️
▶
2 Status: Completed Jan 20, 6:35 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Hermilo Solano
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Jan 21, 10:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 8m
🚨 12.0 business days
📨
▶
3 Status: Invoice Pending Feb 5, 1:11 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-253062
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Scheduled
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00545495
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Jan 20, 11:30 AM
Created
Nov 20, 8:47 AM
Invoice #
SM-253062

Work Details (8)

Name Type Status Qty Amount Date
WL-03072355 Labor Open 1 $0.00 Jan 20, 5:46 PM
WL-03072356 Labor Open 5.5 $456.00 Jan 20, 5:46 PM
WL-03072357 Labor Open 1 $0.00 Jan 20, 5:46 PM
WL-03072358 Labor Open 1 $0.00 Jan 20, 5:46 PM
WL-03072359 Travel Open 43 $180.00 Jan 20, 5:46 PM
WL-03072360 Travel Open 43 $0.00 Jan 20, 5:46 PM
WL-03072361 Parts Open 1 $0.00 Jan 20, 5:46 PM
WL-03072362 Parts Open 1 $0.00 Jan 20, 5:46 PM

Details