eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00031086
Inspection #: 30787
Asset ID: 13283962
Model: Ferno Washington Inc - Model 59-T PowerTraxx
Notes: Follow-up required. Out of range. Gas spring inoperable Power track cover missing Requires: 1901499 x1 2831659 x1
12/30 MOwens Matthew called back and he said Mon. 1/5 with arrival closer to 11am works for him.
12/30 MOwens Called Matthew back and left a vm requesting to schedule the repair visit for 1/5.
12/23 MOwens Called to speak to Matthew Phillips. Left a vm for him to call back to schedule the repair visit.
12/09/2025 LHill-still waiting on parts for WO-01311075
12/4/2025 Sramen - pushed out due date. Waiting on parts for WO-01311075 (moved parts order priority to high).
11/24 MOwens WO-01311075 is in awaiting parts status
🔧Work Performed
Cover replaced
Gas spring replaced
Unit cycle tested
🔍Technician Findings
Unit located
Cover broken
Gas spring worn
⚠️Problem Description
Q-00031086
Inspection #: 30787
Asset ID: 13283962
Model: Ferno Washington Inc - Model 59-T PowerTraxx
Notes: Follow-up required. Out of range. Gas spring inoperable Power track cover missing Requires: 1901499 x1 2831659 x1 https://www.ebiotrack.com/workorder.php?wo=69852
📄Description
Ferno Model 59-T PowerTraxx Stair Chair
📞
Call
Completed Dec 30, 2025
12/30 MOwens Called Matthew back and left a vm requesting to schedule the repair visit for 1/5.
📞
Call
Completed Dec 23, 2025
12/23 MOwens Called to speak to Matthew Phillips. Left a vm for him to call back to schedule the repair visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: matttank0201@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316505Location: CASTLEWOOD FIRE RESCUEAddress: 103 Donnie Dean Drive Castlewood, VA 24224Device: Model 59-T PowerTraxx 21S-453166Problem Description: Q-00031086
Inspection #: 30787
Ass
📅
WO-01316505 - Repair - Model 59-T PowerTraxx - Castlewood - CASTLEWOOD FIRE RESCUE
Jan 5, 2026 11:00am – 5:00pm
Work Order: WO-01316505
Account: CASTLEWOOD FIRE RESCUE
Customer Case Number:
Location: CASTLEWOOD FIRE RESCUE
Address: 103 Donnie Dean Drive, Castlewood, VA 24224
Manufacturer: Ferno
Model #: Model 59-T PowerTraxx
Serial #: 21S-453166
Contact Name: Matthew Phillips
Contact Phone: 2763954137
Conta
Timeline
📞
Case Linked Nov 10, 7:59 PM
Case Number:00542716
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
⚠️8.5 business days
📋
▶
2
Work Order Created Nov 20, 11:11 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Nov 20, 11:17 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:5m
📅
Status: Ready for Scheduling by Amy GreeneNov 20, 9:09 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:9h 51m
⏳2.4 business days
👷
▶
2
Technician Assigned Nov 24, 10:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 13h
💵
4x Expenses Added Nov 24, 1:49 PM
Type:Expenses, Parts
Status:Open
Qty:1
🚨27.0 business days
🗓️
▶
2
Status: Scheduled Dec 30, 10:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-05T16:00:00.000+0000
⚠️5.0 business days
⏱️
▶
2
Labor Added Jan 5, 9:01 PM
Labor Added → Status: Completed
✔️
Status: Completed by Todd Fogiel
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:6d 10h, 0m
⏳2.4 business days
📄
Status: Ready to Bill by Diane PattonJan 7, 11:23 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 14h, 0m
⏳3.0 business days
🧾
Invoice Created Jan 11, 11:37 PM
Invoice Number:SM-250678
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)