Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316508 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NYP - Columbia University Medical Center — 630 W 168th St, New York NY, 10032

Nov 20, 2025 → Nov 23, 2025

✅ Completed
PC Per client agreement
Target: Nov 26, 2025
🕐 Clock stopped: Completed (Nov 23)
✓ SLA Met (3d early)
Dispatch 0.1d
Coordinators 1.8d
Billing 2.5d
✓ SLA Met
Dispatch
0.1 days
Coordinators
1.8 days
Billing
2.5 days
Over SLA
Created: Nov 20, 2025 Due: Nov 26, 2025 Completed: Nov 23, 2025 (3 days early)
📅
1.9 days Total Age
⏱️
2.5d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545555
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 20, 2025
Work Orders from this Case (1)
WO-01316508 (current) Invoiced
Preventive Maintenance • Fady Khouzam
Created: Nov 20, 2025 • Closed: Nov 23, 2025
Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 2.5 days stuck in "Ready to Bill"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
2.4d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Preventative Maintenance visit completed and the system is returned to full clinical use.
🔍 Technician Findings
PM
⚠️ Problem Description
PM
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Nov 20, 11:14 AM
Case Number: 00545555
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 20, 11:27 AM
Work Order: WO-01316508
Type: Preventive Maintenance
Priority: PC
👷
▶
4 Technician Assigned Nov 20, 12:18 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 50m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-20T13:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 21, 5:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
⏳ 0.8 business days
⚠️
Status: Incomplete by Fady Messak Nov 23, 1:57 AM
From: Closed
To: Incomplete
Duration in Previous: 1d 8h
⏱️
Labor Added Nov 23, 5:39 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Fady Khouzam Nov 23, 5:48 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 15h 51m, 0m
⏱️
Labor Added Nov 24, 3:39 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 24, 3:45 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 56m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 23h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00545555
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Nov 20, 8:00 AM
Created
Nov 20, 11:27 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03016917 Labor Open 1.5 $150.00 Nov 21, 5:15 PM
WL-03017786 Labor Open 1 $155.00 Nov 23, 5:39 PM
WL-03018792 Labor Open 0.016666666666667 $38.00 Nov 24, 3:39 PM

Details