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WO-01316534 ↗ ServiceMax

MIDMARK • Repair • P4

📍 NVA Compassion First — 100 Schulz Dr, Red Bank NJ, 07701-6775

Nov 20, 2025 → Nov 25, 2025

✅ Completed
P4 4 business days from creation
Target: Nov 26, 2025
🕐 Clock stopped: Completed (Nov 25)
✓ SLA Met
Dispatch 0.0d
Material Management 1.7d
Coordinators 4.3d
Field Work 0.9d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.7 days
Coordinators
4.3 days
Over SLA
Field Work
0.9 days
Billing
0.2 days
Created: Nov 20, 2025 Due: Dec 1, 2025 Completed: Nov 25, 2025 (6 days early)
📅
3.8 days Total Age
⏱️
5.1d in Closed Longest Stage
🔄
11 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00545317
Midmark Service Request Dispatch Authorization - WO-00129397
Closed
Travel Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD Display Issues ADDITIONAL NOTES **The tech needs to call Joseph Deo at (732) 407-6956 60 minutes prior to arrival. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. PCR CODES Problem Cause Resolution DISPLAY OR TOUCHPAD ISSUES BROKEN WORN PARTS REPLACE PARTS
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joseph Deo
Owner
John Rolston
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316534 (current) Invoiced
Repair • David Trost
Created: Nov 20, 2025 • Closed: Nov 25, 2025
Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 5.1 days stuck in "Closed"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Awaiting Parts - Customer
1.7d
Assigned
1.5d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
6.2d / 1.0d SLA
WO Correction Needed
0.2d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2 NSuarez SRA Needs to be completed.

11/24 KSmith -- Scheduled for tomorrow with Joe. 9-11am.

11/21/25 SReich

Your shipment

1ZE444251372641198

Estimated delivery

Today, November 21 between 9:15 A.M. - 12:15 P.M. 

Order No: 739654 Customer PO No: SR1496814 Customer: Midmark No Charge Service Request NO: 1496814 Ship To Name: NVA Compassion First Ship To Address: 100 Schulz Dr Ship To City/State: Red Bank, NJ 07701-6775 Waybill (Tracking #): 1ZE444251372641198 Carrier: UPS-Air-Next Day Air Saver The following items have shipped from Midmark Corporation on: 20-NOV-2025 LINE NO: 1.1 QTY: 1 ITEM: 029-10141-00 SERIAL #: DESCRIPTION: CONTROL BOX ASSY, QC3R-01



11/20/2025 JRolston - Called site POC, Joseph Deo @ (732) 407-6956. Advised him that dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.

🔧 Work Performed
Confirmed unit not functioning properly. Somehow, water seemed to be getting onto the display which was under the lip of the countertop. Replaced display assembly. Functionality restored. Unit passes functional testing and has been returned to service.
🔍 Technician Findings
Confirmed unit not functioning properly. Somehow, water seemed to be getting onto the display which was under the lip of the countertop. Replaced display assembly. Functionality restored. Unit passes functional testing and has been returned to service.
⚠️ Problem Description
Travel Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD Display Issues ADDITIONAL NOTES **The tech needs to call Joseph Deo at (732) 407-6956 60 minutes prior to arrival. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. PCR CODES Problem Cause Resolution DISPLAY OR TOUCHPAD ISSUES BROKEN WORN PARTS REPLACE PARTS
📄 Description
Midmark QuickClean (Series) Ultrasonic Cleaner (QC1-01, QC3-01)

Timeline

📞
Case Linked Nov 19, 2:50 PM
Case Number: 00545317
Subject: Midmark Service Request Dispatch Authorization - WO-00129397
Status: Closed
📋
▶
2 Work Order Created Nov 20, 12:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 20, 1:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1h 2m, 0m
📅
Status: Ready for Scheduling by Sherry Reich Nov 21, 9:56 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 20h 17m
👷
▶
2 Technician Assigned Nov 21, 3:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 16m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Nov 24, 10:39 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2d 19h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-25T14:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Nov 24, 3:33 PM
Scheduled For: 2025-11-25T15:00:00.000+0000
🔧
Status: Tech On Site by David Trost Nov 25, 10:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 58m
⏱️
▶
2 4x Labor Added Nov 25, 5:55 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 17m, 0m
⚠️ 5.8 business days
✏️
Status: WO Correction Needed by Nancy Suarez Dec 2, 4:40 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 22h
🏁
Status: Closed by David Trost Dec 2, 6:23 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 42m
📄
▶
3 Status: Ready to Bill Dec 3, 2:36 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-248096

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Closed
Duration: 5.1 business days (threshold: 1.0 business days)
Exceeded by 4.1 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

📞
Case 00545317
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
David Trost
Scheduled
Nov 25, 10:00 AM
Created
Nov 20, 12:32 PM
Invoice #
SM-248096

Work Details (4)

Name Type Status Qty Amount Date
WL-03020134 Labor Open 2.25 $0.00 Nov 25, 5:55 PM
WL-03020135 Labor Open 1 $110.00 Nov 25, 5:55 PM
WL-03020136 Travel Open 64 $110.00 Nov 25, 5:55 PM
WL-03020137 Expenses Open 1 $0.00 Nov 25, 5:55 PM

Details