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WO-01316564 ↗ ServiceMax

DESOTO FIRE RESCUE • Preventive Maintenance • PSM

📍 DeSoto Fire Rescue - Station 261 EMS — 501 E Wintergreen Rd, Desoto TX, 75115

Nov 20, 2025 → Jan 7, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Jan 7)
✗ SLA Missed (40d late)
Dispatch 0.0d
Coordinators 34.0d
Field Work 1.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.0 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
0.0 days
Created: Nov 20, 2025 Due: Dec 31, 2025 Completed: Jan 7, 2026 (6 days late)
📅
34.5 days Total Age
⏱️
27.6d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
31.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
60 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Christopher Womack — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 6, 2026
Visit 2 Jan 7, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545454
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 9 Pcs https://www.ebiotrack.com/inspection.php?iid=31338
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Freeman
Owner
Kimberly Hardison
Created
Nov 20, 2025
Work Orders from this Case (1)
WO-01316564 (current) Invoiced
Preventive Maintenance • Christopher Womack
Created: Nov 20, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 27.6 days stuck in "Assigned"
⏱️
Total Delay 31.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
27.6d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
05-Tech-Off-Site
0.0d
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29 KKelch scheduled per logged email from Matthew

12/29 KKelch called Matthew to schedule for 1/6 between 9 and 11 am. Left VM, sent email. 

🔧 Work Performed
Completed PMs on 5 Powerloads and 5 Stretchers.
🔍 Technician Findings
Completed PMs on 5 Powerloads and 5 Stretchers.
⚠️ Problem Description
Semi-Annual Equipment PM 9 Pcs https://www.ebiotrack.com/inspection.php?iid=31338

Timeline

📞
Case Linked Nov 20, 12:00 AM
Case Number: 00545454
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 20, 2:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 20, 2:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
🚨 28.0 business days
🗓️
▶
2 Status: Scheduled Dec 29, 3:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-06T15:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Christopher Womack Jan 6, 11:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 19h
🚗
Status: Tech Off Site by Christopher Womack Jan 6, 11:05 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 11h 37m
🔧
Status: Tech On Site by Christopher Womack Jan 7, 1:08 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 2h 3m
⏱️
▶
4 59x Labor Added Jan 7, 2:35 AM
59x Labor Added → Status: 05-Tech-Off-Site → Expenses Added → Status: Completed
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05-Tech-Off-Site
Duration in Previous: 1h 27m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Christopher Womack
From: 05-Tech-Off-Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
📄
▶
2 Status: Ready to Bill Jan 7, 6:39 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 2.7 business days
🧾
Invoice Created Jan 9, 6:00 PM
Invoice Number: SM-250749

Bottlenecks

Assigned
Duration: 27.6 business days (threshold: 4.0 business hours)
Exceeded by 27.1 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00545454
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Christopher Womack
Scheduled
Jan 6, 10:00 AM
Created
Nov 20, 2:24 PM
Invoice #
SM-250749

Work Details (60)

Name Type Status Qty Amount Date
WL-03055868 Labor Open 1.5 $0.00 Jan 7, 2:35 AM
WL-03055869 Labor Open 1.5 $0.00 Jan 7, 2:35 AM
WL-03055870 Labor Open 1.5 $0.00 Jan 7, 2:35 AM
WL-03055871 Labor Open 1.5 $0.00 Jan 7, 2:35 AM
WL-03055872 Labor Open 1 $0.00 Jan 7, 2:35 AM
WL-03055873 Labor Open 1.5 $0.00 Jan 7, 2:35 AM
WL-03055874 Labor Open 2 $0.00 Jan 7, 2:35 AM
WL-03055875 Labor Open 2 $0.00 Jan 7, 2:35 AM
WL-03055876 Travel Open 38 $0.00 Jan 7, 2:35 AM
WL-03055877 Labor Open 1 $0.00 Jan 7, 2:35 AM
WL-03055878 Travel Open 38 $0.00 Jan 7, 2:35 AM
WL-03055865 Labor Open 1.5 $0.00 Jan 7, 2:35 AM
WL-03055866 Labor Open 1.5 $0.00 Jan 7, 2:35 AM
WL-03055867 Labor Open 1.5 $0.00 Jan 7, 2:35 AM
WL-03055892 Parts Open 16 $0.00 Jan 7, 2:35 AM
WL-03055893 Parts Open 1 $6.76 Jan 7, 2:35 AM
WL-03055894 Parts Open 16 $0.00 Jan 7, 2:35 AM
WL-03055895 Parts Open 1 $0.00 Jan 7, 2:35 AM
WL-03055896 Parts Open 1 $0.00 Jan 7, 2:35 AM
WL-03055897 Parts Open 2 $0.00 Jan 7, 2:35 AM
WL-03055898 Parts Open 2 $0.00 Jan 7, 2:35 AM
WL-03055899 Parts Open 1 $478.80 Jan 7, 2:35 AM
WL-03055900 Parts Open 1 $268.65 Jan 7, 2:35 AM
WL-03055901 Parts Open 1 $283.50 Jan 7, 2:35 AM
WL-03055902 Parts Open 16 $0.00 Jan 7, 2:35 AM
WL-03055903 Parts Open 1 $0.00 Jan 7, 2:35 AM
WL-03055904 Parts Open 1 $0.00 Jan 7, 2:35 AM
WL-03055905 Parts Open 2 $0.00 Jan 7, 2:35 AM
WL-03055906 Parts Open 2 $0.00 Jan 7, 2:35 AM
WL-03055907 Parts Open 1 $268.65 Jan 7, 2:35 AM
WL-03055908 Parts Open 16 $0.00 Jan 7, 2:35 AM
WL-03055909 Parts Open 1 $0.00 Jan 7, 2:35 AM
WL-03055910 Parts Open 1 $0.00 Jan 7, 2:35 AM
WL-03055911 Parts Open 2 $0.00 Jan 7, 2:35 AM
WL-03055912 Parts Open 2 $0.00 Jan 7, 2:35 AM
WL-03055913 Parts Open 1 $19.93 Jan 7, 2:35 AM
WL-03055914 Parts Open 1 $214.65 Jan 7, 2:35 AM
WL-03055915 Parts Open 1 $95.85 Jan 7, 2:35 AM
WL-03055916 Parts Open 1 $9.02 Jan 7, 2:35 AM
WL-03055917 Parts Open 1 $9.02 Jan 7, 2:35 AM
WL-03055918 Parts Open 1 $288.90 Jan 7, 2:35 AM
WL-03055919 Parts Open 1 $280.80 Jan 7, 2:35 AM
WL-03055920 Parts Open 1 $14.97 Jan 7, 2:35 AM
WL-03055921 Parts Open 2 $45.96 Jan 7, 2:35 AM
WL-03055922 Parts Open 1 $86.40 Jan 7, 2:35 AM
WL-03055923 Parts Open 1 $7.26 Jan 7, 2:35 AM
WL-03055879 Parts Open 1 $86.40 Jan 7, 2:35 AM
WL-03055880 Parts Open 1 $13.10 Jan 7, 2:35 AM
WL-03055881 Parts Open 1 $95.85 Jan 7, 2:35 AM
WL-03055882 Parts Open 1 $86.40 Jan 7, 2:35 AM
WL-03055883 Parts Open 1 $9.02 Jan 7, 2:35 AM
WL-03055884 Parts Open 1 $9.02 Jan 7, 2:35 AM
WL-03055885 Parts Open 1 $580.50 Jan 7, 2:35 AM
WL-03055886 Parts Open 16 $0.00 Jan 7, 2:35 AM
WL-03055887 Parts Open 1 $0.00 Jan 7, 2:35 AM
WL-03055888 Parts Open 2 $0.00 Jan 7, 2:35 AM
WL-03055889 Parts Open 1 $0.00 Jan 7, 2:35 AM
WL-03055890 Parts Open 2 $0.00 Jan 7, 2:35 AM
WL-03055891 Parts Open 1 $580.00 Jan 7, 2:35 AM
WL-03055924 Expenses Open 1 $0.00 Jan 7, 2:39 AM

Details