6/2/26 NB - old, forgotten WO. Customer has new WO in the system with a signed quote for PMs in June
1/7/26 NatoshaB - Procurement officer James Noland emailed collections to cancel their annuity contract. Says it was unauthorized and requested a credit for invoice covering this years' services. Placed WO on-hold to generate a f/u quote under rate card.
12/17 MOwens Called and spoke to Brian Snowden. He requested the PM service for the middle of Jan. He asked if Tues. 1/20/26 is open. I said it is available. Confirmed the PM service on 1/20/26 with eta between 10-11am.
12/17 MOwens Called and spoke to Terencia Davenport. She said to call Brian Snowden to schedule the visit. 202-698-9086 or cell number 202-569-0446
12/2 MOwens Sent email to Terencia Davenport about scheduling the PM visit this month.
Called and spoke to Brian Snowden. He requested the PM service for the middle of Jan. He asked if Tues. 1/20/26 is open. I said it is available. Confirmed the PM service on 1/20/26 with eta between 10-11am.
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Outbound to +12026989076
Completed Dec 17, 2025
Called and spoke to Terencia. She said to schedule the PM visit I would need to speak to Brian Snowden.
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Email:OFFICE OF THE CHIEF MEDICAL EXAMINER DC Cot PMs
Completed Dec 2, 2025
From: mowens@emsar.com
To: terencia.davenport@dc.gov
Terencia
It is time again in Dec. to complete the annual cot inspection at your location. Does any day during the week of Dec. 14th work to schedule?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http://www.linkedin.com/c
Jan 7, 2026 10:46am
@Melissa Owens FYI, I've placed this WO you scheduled for Chris @OFFICE OF THE CHIEF MEDICAL EXAMINER DC on-hold due to customer wanting to cancel their contract.
Timeline
📞
Case Linked Nov 20, 12:00 AM
Case Number:00545455
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
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▶
2
Work Order Created Nov 20, 2:33 PM
Work Order Created → Status: Ready for Scheduling
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Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Nov 25, 1:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 23h
🚨15.0 business days
🗓️
▶
2
Status: Scheduled Dec 17, 4:00 PM
Status: Scheduled → Dispatch Scheduled
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Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-20T15:00:00.000+0000
🚨14.0 business days
⏸️
Status: On Hold by Natosha BeierschmittJan 7, 10:39 AM
From:Scheduled
To:On Hold
Duration in Previous:20d 18h
🚨102.0 business days
🚫
Status: Canceled by Natosha BeierschmittJun 2, 8:03 PM
From:On Hold
To:Canceled
Duration in Previous:146d 8h
Bottlenecks
Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Assigned
Duration: 14.7 business days (threshold: 4.0 business hours)
Exceeded by 14.2 business days
Scheduled
Duration: 13.4 business days (threshold: 2.0 business days)