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← WO Overview

WO-01316577 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ST LUKES HOSPITAL ANDERSON — 1872 ST LUKES BLVD, EASTON PA, 18045

Nov 20, 2025 → Nov 22, 2025

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Nov 22)
✓ SLA Met (70d early)
Dispatch 0.0d
Coordinators 1.5d
Billing 6.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Over SLA
Billing
6.0 days
Over SLA
Created: Nov 20, 2025 Due: Jan 31, 2026 Completed: Nov 22, 2025 (70 days early)
📅
1.5 days Total Age
⏱️
6.0d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00545413
FMI 78101 FU WO Request
Closed
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Burian
Owner
Sherry Reich
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316577 (current) Invoiced
FCO • Rick Charles
Created: Nov 20, 2025 • Closed: Nov 22, 2025
Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 6.0 days stuck in "Ready to Bill"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Canceled
0.2d
Assigned
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21/2025 Cever dispatched to FSE per their request WO needed

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.Completed all Peripheral Checks-system passed.Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
Good working conditions
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
Case Linked Nov 19, 5:11 PM
Case Number: 00545413
Subject: FMI 78101 FU WO Request
Status: Closed
📋
Work Order Created Nov 20, 3:02 PM
Work Order: WO-01316577
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Sherry Reich Nov 20, 3:08 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
⏳ 2.0 business days
🆕
Status: Entered by Jessica Sells Nov 21, 5:35 PM
From: Ready for Scheduling, Entered
To: Entered, Canceled
Duration in Previous: 1d 2h, 0m
🆕
▶
4 Status: Entered Nov 21, 7:46 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Rick Charles
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-21T13:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏱️
▶
3 2x Labor Added Nov 22, 9:28 AM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rick Charles
From: Scheduled
To: Completed
Duration in Previous: 13h 41m
🏁
Status: Closed by Rick Charles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Nov 24, 9:34 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 0h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7d 4h, 0m
🚨 69.0 business days
🧾
Invoice Created Mar 5, 9:40 AM
Invoice Number: 247864

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00545413
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rick Charles
Scheduled
Nov 21, 8:00 AM
Created
Nov 20, 3:02 PM
Invoice #
247864

Work Details (3)

Name Type Status Qty Amount Date
WL-03017453 Labor Open 1.75 $100.00 Nov 22, 9:28 AM
WL-03017454 Expenses Open 1 $0.00 Nov 22, 9:28 AM
WL-03018256 Labor Open 0.016666666666667 $38.00 Nov 24, 9:34 AM

Details