Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316583 ↗ ServiceMax

JAWONIO • Repair • P7

📍 JAWONIO - 399 ROUTE 306 — 399 ROUTE 306, Monsey NY, 10952

Nov 20, 2025 → Dec 1, 2025

✅ Completed
P7 7 business days from creation
Target: Dec 1, 2025
🕐 Clock stopped: Completed (Dec 1)
✗ SLA Missed
Dispatch 0.0d
Coordinators 8.4d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 20, 2025 Due: Dec 3, 2025 Completed: Dec 1, 2025 (2 days early)
📅
7.5 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545491
Needs Quote - EMS
Closed
Q-00031224 POC Dino Patrikis requesting service on the below unit. POC: Dino Patrikis Phone: 845-536-2190 Email: dino.patrikis@jawonio.org Unit: Rincon Classic Lift S/n: 510337 Problem: Lift will not deploy The technician will need to evaluate the unit and determine if parts are needed for repairs.
Priority
High
Origin
Phone
Reason
New Case
Contact
Dino Patrikis
Owner
Kimberly Hardison
Created
Nov 20, 2025
Work Orders from this Case (1)
WO-01316583 (current) Invoiced
Repair • Darrell Hope
Created: Nov 20, 2025 • Closed: Dec 1, 2025
Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Scheduled
6.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/24 KSmith -- Scheduled for 12/1 with Dino on WO-01300559
🔧 Work Performed
12/1, dhope, replaced belt buckle assembly,,,,
🔍 Technician Findings
12/1, dhope, found lift not responding to pendant .....
⚠️ Problem Description
Q-00031224 POC Dino Patrikis requesting service on the below unit. Unit: Rincon Classic Lift S/n: 510337 Problem: Lift will not deploy The technician will need to evaluate the unit and determine if parts are needed for repairs. https://www.ebiotrack.com/workorder.php?wo=69866
📄 Description
Ricon: Classic Wheelchair LIfts; S-Series and K-Series

Timeline

📞
Case Linked Nov 20, 8:25 AM
Case Number: 00545491
Subject: Needs Quote - EMS
Status: Closed
📋
▶
2 Work Order Created Nov 20, 3:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Nov 24, 11:14 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 3d 19h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T14:00:00.000+0000
⚠️ 6.0 business days
✔️
Status: Completed by Darrell Hope Dec 1, 5:56 PM
From: Scheduled
To: Completed
Duration in Previous: 7d 6h
🔩
▶
2 5x Parts Added Dec 1, 6:20 PM
5x Parts Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From: Completed
To: Closed
Duration in Previous: 23m
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Dec 4, 9:02 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 57.0 business days
🧾
Invoice Created Feb 20, 9:38 PM
Invoice Number: SM-248130

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00545491
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
MedPro
Technician
Darrell Hope
Scheduled
Dec 1, 9:00 AM
Created
Nov 20, 3:21 PM
Invoice #
SM-248130

Work Details (5)

Name Type Status Qty Amount Date
WL-03022829 Parts Open 1 $60.51 Dec 1, 6:20 PM
WL-03022830 Labor Open 0.23333333333333 $32.50 Dec 1, 6:20 PM
WL-03022831 Labor Open 0.98333333333333 $130.00 Dec 1, 6:20 PM
WL-03022832 Labor Open 0.98333333333333 $130.00 Dec 1, 6:20 PM
WL-03022833 Travel Open 5 $3.50 Dec 1, 6:20 PM

Details