Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316586 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SALISBURY UNIVERSITY CENTRAL RECEIVING — 106 PINE BLUFF RD, SALISBURY MD, 21804

Nov 20, 2025 → Apr 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (9 biz days early)
Active: 80 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Dec 23, 2025
21 business days (counted)
Running total: 21 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Dec 23 → Jan 20, 2026
17 business days (not counted)
10d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 3, 2026
10 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 32 of ? biz days used
43d
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Apr 7, 2026
43 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Entered
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 8, 2026
1 business day (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Entered
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 9, 2026
1 business day (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Entered
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Apr 10, 2026
1 business day (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 10 → Apr 14, 2026
2 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 80 of ? biz days used
Created: Nov 20, 2025 Completed: Apr 14, 2026
Show SLA Clock Detail (18 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0
Nov 20 → Dec 23 Ready for Scheduling ▶ Running 21 21
Dec 23 → Jan 20 Ready for Release ⏸ Paused 17 —
Jan 20 → Feb 3 Scheduled ▶ Running 10 31
Feb 3 → Feb 3 Entered ▶ Running 0 31
Feb 3 → Feb 4 Scheduled ▶ Running 1 32
Feb 4 → Feb 4 Entered ▶ Running 0 32
Feb 4 → Apr 7 Ready for Scheduling ▶ Running 43 75
Apr 7 → Apr 7 Scheduled ▶ Running 0 75
Apr 7 → Apr 7 Entered ▶ Running 0 75
Apr 7 → Apr 8 Scheduled ▶ Running 1 76
Apr 8 → Apr 8 Entered ▶ Running 0 76
Apr 8 → Apr 8 Ready for Scheduling ▶ Running 0 76
Apr 8 → Apr 9 Scheduled ▶ Running 1 77
Apr 9 → Apr 9 Entered ▶ Running 0 77
Apr 9 → Apr 10 Ready for Scheduling ▶ Running 1 78
Apr 10 → Apr 14 Scheduled ▶ Running 2 80
Apr 14 → Apr 14 Tech On Site ▶ Running 0 80
Dispatch 0.0d
Holding 17.4d (excluded)
Coordinators 84.3d
Field Work 0.1d
Billing 19.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
17.4 days
Coordinators
84.3 days
Over SLA
Field Work
0.1 days
Billing
19.8 days
Over SLA
Created: Nov 20, 2025 Due: Apr 27, 2026 Completed: Apr 14, 2026 (13 days early)
📅
96.5 days Total Age
⏱️
43.3d in Ready for Scheduling Longest Stage
🔄
28 transitions Status Changes
⚠️
86.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545417
11/20 waiting on response from Ally
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR. SN TAB24180005SA
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jody Dengler
Owner
Sherry Reich
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316586 (current) Invoiced
FCO • Jeffrey Coles
Created: Nov 20, 2025 • Closed: Apr 13, 2026
Completed with significant delays
Invoiced • 268 days old
🚨
Primary Delay 43.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 86.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
66.2d / 1.0d SLA
Ready for Release
17.4d
Scheduled
18.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
19.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/10/2026 - ARuby - Dispatching to Jeffrey Coles for 4/13. Sent confirmation email to Jody and Kevin Glover Director KRGLOVER@salisbury.edu (cell) (215) 820-2695 (Office) (410) 546-2465 (Jody is POC, if you can't reach her try Kevin).


04/09/2026 - ARuby - Emailed jwdengler@salisbury.edu Informing Jody of due date and proposed an earlier date. Put WO back in RFS

04/08/2026 - ARuby - Received confirmation email from Jody approving reschedule date. Dispatching to Jeffrey Coles 4/24

04/08/2026 - ARuby - called Jody (410) 546-2465 to reschedule for 4/24 VM/LM FU email to jwdengler@salisbury.edu

04/07/2026 - ARuby - Reassigning to Rick Charles 4/17

04/07/2026 - ARuby - called Jody Dengler (410) 546-2465 jwdengler@salisbury.edu Confirmed date dispatching FSE Jeffrey Coles 4/17

02/04/2026 RFosbury working to reschedule

02/03/2026 RFosbury called to reschedule. confirmed FSE onsite Feb 6th,

01/20/2026 RFosbury Called Jody Dengler and confirmed FSE onsite Jan 30th

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI32097
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR. SN TAB24180005SA
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 19, 5:24 PM
Case Number: 00545417
Subject: 11/20 waiting on response from Ally
Status: Closed
📋
▶
2 Work Order Created Nov 20, 3:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
🚨 22.0 business days
✅
Status: Ready for Release by Erin Martin Dec 23, 3:28 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 32d 23h
🚨 18.0 business days
👷
▶
3 Technician Assigned Jan 20, 11:21 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 27d 19h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-30T00:00:00.000+0000, 2026-01-30T05:00:00.000+0000, 2026-01-30T18:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 28, 2:16 PM
Scheduled For: 2026-01-29T18:00:00.000+0000
⚠️ 5.0 business days
📅
▶
4 Dispatch Scheduled Feb 3, 4:09 PM
Dispatch Scheduled → Status: Entered → Technician Assigned → Dispatch Scheduled
🆕
Status: Entered by Rich Fosbury
From: Scheduled, Entered
To: Entered, Scheduled
Duration in Previous: 14d 4h, 0m
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-06T05:00:00.000+0000, 2026-02-06T18:00:00.000+0000
🆕
Status: Entered by Rich Fosbury Feb 4, 4:12 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 23h 58m, 0m
🚨 44.0 business days
👷
▶
3 Technician Assigned Apr 7, 1:51 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 61d 20h
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-04-17T17:00:00.000+0000
🆕
▶
3 Status: Entered Apr 7, 1:58 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Rick Charles
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-04-17T17:00:00.000+0000
🆕
Status: Entered by Autumn Ruby Apr 8, 9:17 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 19h 18m, 0m
👷
▶
3 Technician Assigned Apr 8, 9:47 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-04-24T17:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 29m
⏳ 2.0 business days
🆕
Status: Entered by Autumn Ruby Apr 9, 4:57 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 1d 7h, 0m
👷
▶
3 Technician Assigned Apr 10, 8:56 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-04-13T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15h 59m
⏳ 2.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Apr 13, 8:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 11h
⏱️
7x Labor Added Apr 13, 8:15 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3, 1.5, 4, 180
✔️
Status: Completed by Jeffrey Coles Apr 13, 8:28 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 26m, 0m
⏳ 4.4 business days
⏱️
▶
2 Labor Added Apr 17, 11:42 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 20, 9:24 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
▶
2 Status: Billing Review Apr 20, 10:40 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
▶
2 Status: Billing Review Apr 21, 9:46 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Apr 22, 9:21 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 34m, 0m
💵
Status: Billing Review by Timothy Amburgey Apr 23, 8:45 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 22m, 0m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 28, 10:54 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 5d 2h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 29, 2:53 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 3h, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review May 4, 12:19 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22h 34m
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 27m

Bottlenecks

Ready for Scheduling
Duration: 21.4 business days (threshold: 1.0 business days)
Exceeded by 20.4 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Ready for Scheduling
Duration: 43.3 business days (threshold: 1.0 business days)
Exceeded by 42.3 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Scheduled
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.0 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

📞
Case 00545417
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Apr 13, 8:00 AM
Created
Nov 20, 3:26 PM
Invoice #
SM-260981

Work Details (8)

Name Type Status Qty Amount Date
WL-03184385 Labor Open 3 $525.00 Apr 13, 8:15 PM
WL-03184386 Labor Open 1.5 $100.00 Apr 13, 8:15 PM
WL-03184387 Labor Open 4 $0.00 Apr 13, 8:15 PM
WL-03184388 Expenses Open 1 $0.00 Apr 13, 8:15 PM
WL-03184389 Expenses Open 1 $0.00 Apr 13, 8:15 PM
WL-03184390 Travel Open 180 $0.00 Apr 13, 8:15 PM
WL-03184391 Travel Open 180 $0.00 Apr 13, 8:15 PM
WL-03190435 Labor Open 0.016666666666667 $38.00 Apr 17, 11:42 AM

Details