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WO-01316649 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 GOOD SAMARITAN HOSPITAL — 255 LAFAYETTE AVE, SUFFERN NY, 10901

Nov 21, 2025 → Apr 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (17 biz days early)
Active: 22 biz days
Paused: 66 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Dec 23, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Dec 23 → Mar 31, 2026
66 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 2, 2026
2 business days (counted)
Running total: 22 of ? biz days used
Created: Nov 21, 2025 Completed: Apr 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Dec 23 Ready for Scheduling ▶ Running 20 20
Dec 23 → Mar 31 Ready for Release ⏸ Paused 66 —
Mar 31 → Mar 31 Ready for Scheduling ▶ Running 0 20
Mar 31 → Apr 2 Scheduled ▶ Running 2 22
Dispatch 0.0d
Holding 66.4d (excluded)
Coordinators 24.1d
Field Work 0.1d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
66.4 days
Coordinators
24.1 days
Over SLA
Field Work
0.1 days
Billing
2.0 days
Created: Nov 21, 2025 Due: Apr 27, 2026 Completed: Apr 2, 2026 (25 days early)
📅
89.0 days Total Age
⏱️
66.4d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
22.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00545672
GE FMI 32097 - Good Samaritan
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR. SN TAB24230120SA
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sajin Thomas
Owner
Sherry Reich
Created
Nov 20, 2025
Work Orders from this Case (1)
WO-01316649 (current) Invoiced
FCO • Jeofry Gallardo
Created: Nov 21, 2025 • Closed: Apr 2, 2026
Completed with significant delays
Invoiced • 268 days old
🚨
Primary Delay 66.4 days stuck in "Ready for Release"
⏱️
Total Delay 22.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.1d / 1.0d SLA
Ready for Release
66.4d
Scheduled
3.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/31/2026 mklose rcvd email from Sajin, confirm Thursday

03/31/2026 mklose rcvd email from Sajin, confirm device. offered Thursday or Friday

03/30/2026 mklose called 845-274-5053 spoke with Sajin. sent him email with serial numbers.

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR. SN TAB24230120SA
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 20, 2:29 PM
Case Number: 00545672
Subject: GE FMI 32097 - Good Samaritan
Status: Closed
📋
▶
2 Work Order Created Nov 21, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
🚨 21.0 business days
✅
Status: Ready for Release by Erin Martin Dec 23, 3:28 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 32d 6h
🚨 67.0 business days
📅
Status: Ready for Scheduling by Megan Klose Mar 31, 9:30 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 97d 17h
👷
▶
3 Technician Assigned Mar 31, 10:19 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-01T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 49m
📅
Dispatch Scheduled by Megan Klose Mar 31, 12:44 PM
Scheduled For: 2026-04-02T13:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Apr 2, 2:51 PM
Type: Labor, Travel
Status: Open
Qty: 1, 37
🚗
Travel Added Apr 2, 3:25 PM
Type: Travel
Status: Open
Qty: 53
✔️
Status: Completed by Jeofry Gallardo Apr 2, 4:15 PM
From: Scheduled
To: Completed
Duration in Previous: 2d 5h
⏱️
Labor Added Apr 2, 5:17 PM
Type: Labor
Status: Open
Qty: 1.5
🏁
Status: Closed by Jeofry Gallardo Apr 2, 5:23 PM
From: Completed
To: Closed
Duration in Previous: 1h 7m
⏳ 2.8 business days
⏱️
▶
2 Labor Added Apr 6, 11:46 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 32m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:27 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00545672
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jeofry Gallardo
Scheduled
Apr 2, 9:00 AM
Created
Nov 21, 9:09 AM
Invoice #
SM-258486

Work Details (6)

Name Type Status Qty Amount Date
WL-03170832 Labor Open 1 $100.00 Apr 2, 2:51 PM
WL-03170833 Labor Open 1 $100.00 Apr 2, 2:51 PM
WL-03170834 Travel Open 37 $0.00 Apr 2, 2:51 PM
WL-03170977 Travel Open 53 $0.00 Apr 2, 3:25 PM
WL-03171230 Labor Open 1.5 $0.00 Apr 2, 5:17 PM
WL-03174416 Labor Open 0.016666666666667 $38.00 Apr 6, 11:46 AM

Details