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← WO Overview

WO-01316681 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 MODERN ANIMAL WCRK — 1360 MT DIABLO BLVD, WALNUT CREEK CA, 94596-5101

Nov 21, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 167 biz days overdue
Active: 170 biz days
Paused: 11 biz days
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
138d
▶ Clock Running
Status: On Hold
Nov 21 → Jun 12, 2026
138 business days (counted)
Running total: 138 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 12 → Jun 30, 2026
11 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 30 → Jul 2, 2026
2 business days (counted)
Running total: 140 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 2 → Jul 2, 2026
0 business days (counted)
Running total: 140 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 2 → Jul 9, 2026
4 business days (counted)
Running total: 144 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 9 → Jul 10, 2026
1 business day (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Completed
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Reschedule
Jul 10 → Jul 29, 2026
13 business days (counted)
Running total: 158 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 29 → Aug 4, 2026
4 business days (counted)
Running total: 162 of ? biz days used
▶ Clock Running
Status: Completed
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 162 of ? biz days used
▶ Clock Running
Status: Reschedule
Aug 4 → Aug 16, 2026
8 business days (counted)
Running total: 170 of ? biz days used
Created: Nov 21, 2025 Today
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0
Nov 21 → Nov 21 Assigned ▶ Running 0 0
Nov 21 → Jun 12 On Hold ▶ Running 138 138
Jun 12 → Jun 30 Ready for Release ⏸ Paused 11 —
Jun 30 → Jul 2 Ready for Scheduling ▶ Running 2 140
Jul 2 → Jul 2 Assigned ▶ Running 0 140
Jul 2 → Jul 9 Scheduled ▶ Running 4 144
Jul 9 → Jul 10 Tech On Site ▶ Running 1 145
Jul 10 → Jul 10 Completed ▶ Running 0 145
Jul 10 → Jul 29 Reschedule ▶ Running 13 158
Jul 29 → Aug 4 Scheduled ▶ Running 4 162
Aug 4 → Aug 4 Completed ▶ Running 0 162
Aug 4 → Aug 16 Reschedule ▶ Running 8 170
Dispatch 0.0d
Holding 150.8d (excluded)
Coordinators 24.5d
Field Work 0.4d
⚠ Overdue
Dispatch
0.0 days
Holding (excluded from total)
150.8 days
Coordinators
24.5 days
Over SLA
Field Work
0.4 days
Created: Nov 21, 2025 Due: Jul 31, 2026 (16 days overdue)
📅
181.9 days Total Age
⏱️
138.8d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545793
eBiotrack - Automated New Inspection Created
Closed
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. 2 pieces Direct URL https://www.ebiotrack.com/inspection.php?iid=31353
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emerson LaFebre
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (1)
WO-01316681 (current) Reschedule
Preventive Maintenance • Angel Rios
Created: Nov 21, 2025
Behind Schedule - Needs Attention
Reschedule • 267 days old
🚨
Primary Delay 138.8 days stuck in "On Hold"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
On Hold
138.8d
Ready for Release
12.0d
Scheduled
8.2d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Reschedule
14.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/5/2026 Sramen - sent chatter to LOberg for assistance.

7-29 Mburris spoke with Raina Jung and set for 8-3 10am

7-29 Mburris sent chatter to Account manager if any update on these 2 WO'S WO-01313726

7/09 ARios - Two vaporizers were exchanged. Awaiting confirmation from the Account Manager (Lauren Oberg) on whether one or two additional vaporizers still need to be replaced.

7/09 ARios - Travel time on WO-01313726

7-2 Mburris CB from POC Raina Jung to set appt for 7-9 between 10am and 11:30am

7-2 Mburris email sent to POC Raina to set appt looking for 7-9 with an arrival window between 10am and 11:30am for both WO-01313726 and WO-01316681


7-2 Mburris called Lm on Vmail for Raina to set appt 7-9 10am


6/19/26 RBerry- Per technician he does not have the LANDMARK PM KIT. He has other PMs kits. Will need to reach out to site to determine if kit possibly shipped to site. If not, new parts will need to be ordered.


6/16/26 RBerry- Spoke with tech, states he needs to confirm he still has the PM parts. Will send me a text this evening to confirm so I can reach out to schedule. See logged call on WO-01313726


06/12/2026 DNakoff - D20 tracking: 1Z1A93X80347461759 & 1Z1A93X80346037960

Ready to schedule



11/21/2025 DNakoff - Working directly with GAS Vaporizer Exchange will be scheduled with preventative maintenance services WO-01313726

🔧 Work Performed
Installed (1st) new Vetland D20 vaporizer, SN: A12543, in place of Vetland D20 vaporizer, SN: D14147, Asset ID: 13215328. The new vaporizer was installed on Vetland Landmark anesthesia machine, SN: 86310, Asset ID: 13215360. Installed (2nd) new Vetland D20 vaporizer, SN: A13079, in place of Vetland D20 vaporizer, SN: D14784, Asset ID: 13215329. The new vaporizer was installed on Vetland Landmark anesthesia machine, SN: 85901, Asset ID: 13215358.
🔍 Technician Findings
The work order includes tracking numbers for three vaporizers. However, the customer received only two vaporizers. The customer also has four anesthesia machines and wanted to confirm whether only the two received vaporizers were to be replaced or if all four vaporizers, one for each anesthesia machine, were to be replaced. Contacted Account Manager Lauren Oberg, who advised that she would look into the discrepancy. In the meantime, she advised replacing the two vaporizers that were received by the customer.
⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Please PM all vaporizers onsite. Direct URL https://www.ebiotrack.com/inspection.php?iid=31353 Tec 3 service/exchange tracking #: 1Z9A5E860341917859 Vetland D20 tracking: 1Z1A93X80347461759 & 1Z1A93X80346037960

Timeline

📞
Case Linked Nov 21, 12:00 AM
Case Number: 00545793
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 21, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 21, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 38m
⏸️
Status: On Hold by Dylan Nakoff Nov 21, 12:51 PM
From: Assigned
To: On Hold
Duration in Previous: 21m
🚨 139.0 business days
✅
Status: Ready for Release by Dylan Nakoff Jun 12, 9:35 AM
From: On Hold
To: Ready for Release
Duration in Previous: 202d 19h
🚨 12.0 business days
📅
Status: Ready for Scheduling by Lauren Oberg Jun 30, 6:25 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 18d 8h
⏳ 2.7 business days
👷
▶
3 Status: Assigned Jul 2, 1:25 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Angel Rios
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-07-09T17:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Angel Rios Jul 9, 7:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 5h
✔️
Status: Completed by Angel Rios Jul 9, 10:37 PM
From: Tech On Site, Completed
To: Completed, Reschedule
Duration in Previous: 3h 25m, 0m
⏱️
Labor Added Jul 9, 10:46 PM
Type: Labor
Status: Open
Qty: 1.25
🚨 14.2 business days
🗓️
▶
2 Status: Scheduled Jul 29, 5:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-08-03T17:00:00.000+0000
⏳ 3.8 business days
✔️
Status: Completed by Angel Rios Aug 3, 9:05 PM
From: Scheduled, Completed
To: Completed, Reschedule
Duration in Previous: 5d 3h, 0m

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Reschedule
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00545793
Closed

ℹ️ Work Order Details

Status
Reschedule
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Angel Rios
Scheduled
N/A
Created
Nov 21, 11:51 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03289556 Labor Open 1.25 $148.75 Jul 9, 10:46 PM

Details