Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316681 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 MODERN ANIMAL WCRK — 1360 MT DIABLO BLVD, WALNUT CREEK CA, 94596-5101

Nov 21, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 180 biz days overdue
Active: 183 biz days
Paused: 46 biz days
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
138d
▶ Clock Running
Status: On Hold
Nov 21 → Jun 12, 2026
138 business days (counted)
Running total: 138 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 12 → Jun 30, 2026
11 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 30 → Jul 2, 2026
2 business days (counted)
Running total: 140 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 2 → Jul 2, 2026
0 business days (counted)
Running total: 140 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 2 → Jul 9, 2026
4 business days (counted)
Running total: 144 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 9 → Jul 10, 2026
1 business day (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Completed
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Reschedule
Jul 10 → Jul 29, 2026
13 business days (counted)
Running total: 158 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 29 → Aug 4, 2026
4 business days (counted)
Running total: 162 of ? biz days used
▶ Clock Running
Status: Completed
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 162 of ? biz days used
▶ Clock Running
Status: Reschedule
Aug 4 → Aug 20, 2026
12 business days (counted)
Running total: 174 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 20 → Sep 1, 2026
8 business days (counted)
Running total: 182 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 1 → Sep 2, 2026
1 business day (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 2 → Sep 2, 2026
0 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Completed
Sep 2 → Sep 2, 2026
0 business days (counted)
Running total: 183 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Sep 2 → Sep 29, 2026
18 business days (not counted)
▶ Clock Running
Status: L2 Screening
Sep 29 → Sep 29, 2026
0 business days (counted)
Running total: 183 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 29 → Oct 23, 2026
17 business days (not counted)
Created: Nov 21, 2025 Today
Show SLA Clock Detail (21 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0
Nov 21 → Nov 21 Assigned ▶ Running 0 0
Nov 21 → Jun 12 On Hold ▶ Running 138 138
Jun 12 → Jun 30 Ready for Release ⏸ Paused 11 —
Jun 30 → Jul 2 Ready for Scheduling ▶ Running 2 140
Jul 2 → Jul 2 Assigned ▶ Running 0 140
Jul 2 → Jul 9 Scheduled ▶ Running 4 144
Jul 9 → Jul 10 Tech On Site ▶ Running 1 145
Jul 10 → Jul 10 Completed ▶ Running 0 145
Jul 10 → Jul 29 Reschedule ▶ Running 13 158
Jul 29 → Aug 4 Scheduled ▶ Running 4 162
Aug 4 → Aug 4 Completed ▶ Running 0 162
Aug 4 → Aug 20 Reschedule ▶ Running 12 174
Aug 20 → Sep 1 Scheduled ▶ Running 8 182
Sep 1 → Sep 2 Tech On Site ▶ Running 1 183
Sep 2 → Sep 2 Incomplete ▶ Running 0 183
Sep 2 → Sep 2 Completed ▶ Running 0 183
Sep 2 → Sep 29 Awaiting Parts - Customer ⏸ Paused 18 —
Sep 29 → Sep 29 L2 Screening ▶ Running 0 183
Sep 29 → Oct 23 Awaiting Parts ⏸ Paused 17 —
Dispatch 1.0d
Material Management 18.0d
Holding 150.8d (excluded)
Coordinators 46.5d
Field Work 0.9d
Incomplete 1.0d (excluded)
⚠ Overdue
Dispatch
1.0 days
Material Management
18.0 days
Holding (excluded from total)
150.8 days
Coordinators
46.5 days
Over SLA
Field Work
0.9 days
Incomplete (excluded from total)
1.0 days
Created: Nov 21, 2025 Due: Jul 31, 2026 (84 days overdue)
📅
229.9 days Total Age
⏱️
138.8d in On Hold Longest Stage
🔄
16 transitions Status Changes
⚠️
35.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Angel Rios — scheduling delays attributed to technician, not coordinators
Visit 1 Jul 9, 2026
Visit 2 Sep 1, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545793
eBiotrack - Automated New Inspection Created
Closed
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. 2 pieces Direct URL https://www.ebiotrack.com/inspection.php?iid=31353
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emerson LaFebre
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (1)
WO-01316681 (current) Awaiting Parts
Preventive Maintenance • Angel Rios
Created: Nov 21, 2025
Blocked - Action Required
Awaiting Parts • 335 days old
🚨
Primary Delay 138.8 days stuck in "On Hold"
⏱️
Total Delay 35.4 business days over SLA thresholds
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
On Hold
138.8d
Ready for Release
12.0d
Scheduled
17.2d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Reschedule
27.0d / 2.0d SLA
Completed
0.5d / 1.0d SLA
Incomplete
1.0d
Awaiting Parts - Customer
18.0d
L2 Screening
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/28 LOberg - Was checking GAS but realized it is a Vetland exchange.

9/01 ARios - Vaporizers have not arrived, unable to complete exchange. Emailed Lauren Oberg for any updates.

8-20 Mburris email from POC Raina set 9-1 10am

8-19 Mburris email sent to POC looking for 9-1 with an arrival window between 10am and 11:30am. 

8/5/2026 Sramen - sent chatter to LOberg for assistance.

7-29 Mburris spoke with Raina Jung and set for 8-3 10am

7-29 Mburris sent chatter to Account manager if any update on these 2 WO'S WO-01313726

7/09 ARios - Two vaporizers were exchanged. Awaiting confirmation from the Account Manager (Lauren Oberg) on whether one or two additional vaporizers still need to be replaced.

7/09 ARios - Travel time on WO-01313726

7-2 Mburris CB from POC Raina Jung to set appt for 7-9 between 10am and 11:30am

7-2 Mburris email sent to POC Raina to set appt looking for 7-9 with an arrival window between 10am and 11:30am for both WO-01313726 and WO-01316681


7-2 Mburris called Lm on Vmail for Raina to set appt 7-9 10am


6/19/26 RBerry- Per technician he does not have the LANDMARK PM KIT. He has other PMs kits. Will need to reach out to site to determine if kit possibly shipped to site. If not, new parts will need to be ordered.


6/16/26 RBerry- Spoke with tech, states he needs to confirm he still has the PM parts. Will send me a text this evening to confirm so I can reach out to schedule. See logged call on WO-01313726


06/12/2026 DNakoff - D20 tracking: 1Z1A93X80347461759 & 1Z1A93X80346037960

Ready to schedule



11/21/2025 DNakoff - Working directly with GAS Vaporizer Exchange will be scheduled with preventative maintenance services WO-01313726

🔧 Work Performed
7/09 Installed (1st) new Vetland D20 vaporizer, SN: A12543, in place of Vetland D20 vaporizer, SN: D14147, Asset ID: 13215328. The new vaporizer was installed on Vetland Landmark anesthesia machine, SN: 86310, Asset ID: 13215360. Installed (2nd) new Vetland D20 vaporizer, SN: A13079, in place of Vetland D20 vaporizer, SN: D14784, Asset ID: 13215329. The new vaporizer was installed on Vetland Landmark anesthesia machine, SN: 85901, Asset ID: 13215358.
🔍 Technician Findings
7/09 The work order includes tracking numbers for three vaporizers. However, the customer received only two vaporizers. The customer also has four anesthesia machines and wanted to confirm whether only the two received vaporizers were to be replaced or if all four vaporizers, one for each anesthesia machine, were to be replaced. Contacted Account Manager Lauren Oberg, who advised that she would look into the discrepancy. In the meantime, she advised replacing the two vaporizers that were received by the customer. 9/01 Arrived on site, and site manager Raina advised that they have not received the two pending vaporizers.
⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Please PM all vaporizers onsite. Direct URL https://www.ebiotrack.com/inspection.php?iid=31353 Tec 3 service/exchange tracking #: 1Z9A5E860341917859 Vetland D20 tracking: 1Z1A93X80347461759 & 1Z1A93X80346037960

Timeline

📞
Case Linked Nov 21, 12:00 AM
Case Number: 00545793
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 21, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 21, 12:30 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Angel Rios
⏸️
Status: On Hold by Dylan Nakoff Nov 21, 12:51 PM
From: Assigned
To: On Hold
Duration in Previous: 21m
🚨 139.0 business days
✅
Status: Ready for Release by Dylan Nakoff Jun 12, 9:35 AM
From: On Hold
To: Ready for Release
Duration in Previous: 202d 19h
🚨 12.0 business days
📅
Status: Ready for Scheduling by Lauren Oberg Jun 30, 6:25 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 18d 8h
⏳ 2.7 business days
👷
▶
3 Status: Assigned Jul 2, 1:25 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Angel Rios
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-07-09T17:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Angel Rios Jul 9, 7:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 5h
✔️
Status: Completed by Angel Rios Jul 9, 10:37 PM
From: Tech On Site, Completed
To: Completed, Reschedule
Duration in Previous: 3h 25m, 0m
⏱️
Labor Added Jul 9, 10:46 PM
Type: Labor
Status: Open
Qty: 1.25
🚨 14.2 business days
🗓️
▶
2 Status: Scheduled Jul 29, 5:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-08-03T17:00:00.000+0000
⏳ 3.8 business days
✔️
Status: Completed by Angel Rios Aug 3, 9:05 PM
From: Scheduled, Completed
To: Completed, Reschedule
Duration in Previous: 5d 3h, 0m
🚨 13.4 business days
📅
▶
2 Dispatch Scheduled Aug 20, 10:21 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Reschedule
To: Scheduled
Duration in Previous: 16d 13h
⚠️ 9.0 business days
🔧
Status: Tech On Site by Angel Rios Sep 1, 6:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 7h
⏱️
▶
2 4x Labor Added Sep 1, 10:09 PM
4x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Angel Rios
From: Completed, Tech On Site
To: Incomplete, Completed
Duration in Previous: 3h 54m, 0m
👤
Status: Awaiting Parts - Customer by Wendy Argueta Sep 2, 9:53 AM
From: Incomplete
To: Awaiting Parts - Customer
Duration in Previous: 11h 40m
🚨 18.0 business days
🔍
Status: L2 Screening by Lauren Oberg Sep 28, 8:21 PM
From: Awaiting Parts - Customer
To: L2 Screening
Duration in Previous: 26d 10h
📦
▶
2 Parts Requested Sep 29, 12:43 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 16h 21m

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Reschedule
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Reschedule
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00545793
Closed
📦
Parts Order 00108950
Submitted

ℹ️ Work Order Details

Status
Awaiting Parts
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Angel Rios
Scheduled
Sep 1, 1:00 PM
Created
Nov 21, 11:51 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03289556 Labor Open 1.25 $148.75 Jul 9, 10:46 PM
WL-03363353 Labor Open 1 $119.00 Sep 1, 10:09 PM
WL-03363354 Labor Open 0.25 $29.75 Sep 1, 10:09 PM
WL-03363355 Labor Open 3 $357.00 Sep 1, 10:09 PM
WL-03363356 Travel Open 20 $110.00 Sep 1, 10:09 PM

Details