Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316686 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Clinic - Berk — 760 Hearst Ave, Berkeley CA, 94710

Nov 21, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 226 biz days overdue
Active: 229 biz days
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
212d
▶ Clock Running
Status: On Hold
Nov 21 → Sep 29, 2026
212 business days (counted)
Running total: 212 of ? biz days used
▶ Clock Running
Status: L2 Screening
Sep 29 → Oct 23, 2026
17 business days (counted)
Running total: 229 of ? biz days used
Created: Nov 21, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0
Nov 21 → Nov 21 Assigned ▶ Running 0 0
Nov 21 → Sep 29 On Hold ▶ Running 212 212
Sep 29 → Oct 23 L2 Screening ▶ Running 17 229
Dispatch 0.0d
Holding 212.7d (excluded)
Coordinators 0.1d
⚠ Overdue
Dispatch
0.0 days
Holding (excluded from total)
212.7 days
Coordinators
0.1 days
Created: Nov 21, 2025 Due: Jun 30, 2026 (115 days overdue)
📅
229.9 days Total Age
⏱️
212.7d in On Hold Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545794
eBiotrack - Automated New Inspection Created
Closed
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. 2 pieces Direct URL https://www.ebiotrack.com/inspection.php?iid=31356
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emerson LaFebre
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (1)
WO-01316686 (current) L2 Screening
Preventive Maintenance
Created: Nov 21, 2025
On Track
L2 Screening • 335 days old
🚨
Primary Delay 212.7 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
On Hold
212.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/29/26 LOberg - Please order Vaporizers and schedule with WO-01313696 | Work Order | Salesforce

11/21/2025 DNakoff - Working directly with GAS for the vaporizer exchange. Needs to be scheduled with preventative maintenance WO-01313696

⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Please PM all vaporizers onsite. Direct URL https://www.ebiotrack.com/inspection.php?iid=31356

Timeline

📞
Case Linked Nov 21, 12:00 AM
Case Number: 00545794
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 21, 11:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 21, 12:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33m
⏸️
Status: On Hold by Dylan Nakoff Nov 21, 1:01 PM
From: Assigned
To: On Hold
Duration in Previous: 32m
🚨 213.0 business days
🔍
Status: L2 Screening by Lauren Oberg Sep 29, 7:21 PM
From: On Hold
To: L2 Screening
Duration in Previous: 312d 5h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00545794
Closed

ℹ️ Work Order Details

Status
L2 Screening
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Nov 21, 11:54 AM
Invoice #
N/A

Details