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WO-01316693 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal - The Palo Alto Clinic — 215 Alma St., Palo Alto CA, 94301

Nov 21, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 147 biz days overdue
Active: 150 biz days
Paused: 31 biz days
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
145d
▶ Clock Running
Status: On Hold
Nov 21 → Jun 24, 2026
145 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: L2 Screening
Jun 24 → Jun 24, 2026
0 business days (counted)
Running total: 145 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Awaiting Parts
Jun 24 → Aug 7, 2026
31 business days (not counted)
▶ Clock Running
Status: Reschedule
Aug 7 → Aug 12, 2026
3 business days (counted)
Running total: 148 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 148 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 12 → Aug 16, 2026
2 business days (counted)
Running total: 150 of ? biz days used
Created: Nov 21, 2025 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0
Nov 21 → Nov 21 Assigned ▶ Running 0 0
Nov 21 → Jun 24 On Hold ▶ Running 145 145
Jun 24 → Jun 24 L2 Screening ▶ Running 0 145
Jun 24 → Aug 7 Awaiting Parts ⏸ Paused 31 —
Aug 7 → Aug 12 Reschedule ▶ Running 3 148
Aug 12 → Aug 12 Assigned ▶ Running 0 148
Aug 12 → Aug 16 Scheduled ▶ Running 2 150
Dispatch 0.2d
Material Management 31.6d
Holding 145.7d (excluded)
Coordinators 4.0d
⚠ Overdue
Dispatch
0.2 days
Material Management
31.6 days
Over SLA
Holding (excluded from total)
145.7 days
Coordinators
4.0 days
Over SLA
Created: Nov 21, 2025 Due: Aug 28, 2026 (12 days left)
📅
181.9 days Total Age
⏱️
145.7d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
30.4d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545795
eBiotrack - Automated New Inspection Created
Closed
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Equipment: 1 SO#: 2860598-21399-31355 Direct URL: https://www.ebiotrack.com/inspection.php?iid=31355
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emerson LaFebre
Owner
John Rolston
Created
Nov 21, 2025
Work Orders from this Case (1)
WO-01316693 (current) Scheduled
Preventive Maintenance • Angel Rios
Created: Nov 21, 2025
Behind Schedule - Needs Attention
Scheduled • 267 days old
🚨
Primary Delay 145.7 days stuck in "On Hold"
⏱️
Total Delay 30.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
On Hold
145.7d
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
31.6d / 3.0d SLA
Reschedule
3.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/14 ARios - Travel time for 8/14 on WO-01313729.

8-7 Mburris set appt Sophie White 8-13 11am


11/21/2025 DNakoff - Working directly with GAS on the vaporizer exchange Need to schedule with preventative maintenance WO-01313729

🔧 Work Performed
none, units not available.
🔍 Technician Findings
8/14 Site Manager Kela Chaiyont advised that the clinic had a very busy schedule today and that the anesthesia machines were needed for patient care and would not be available to perform the vaporizer exchange.
⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Please PM all vaporizers onsite. SO#: 2860598-21399-31355 Direct URL: https://www.ebiotrack.com/inspection.php?iid=31355

Timeline

📞
Case Linked Nov 21, 12:00 AM
Case Number: 00545795
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 21, 12:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 21, 12:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29m
⏸️
Status: On Hold by Dylan Nakoff Nov 21, 1:03 PM
From: Assigned
To: On Hold
Duration in Previous: 29m
🚨 146.0 business days
🔍
Status: L2 Screening by Megan Allen Jun 24, 2:11 PM
From: On Hold
To: L2 Screening
Duration in Previous: 215d 0h
📦
▶
2 Parts Requested Jun 24, 3:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 14m
📦
Parts Requested Jun 25, 10:18 AM
Order: 00098393
Status: Shipped
🔩
2x Parts Added Jun 26, 10:11 AM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 30.0 business days
🔩
▶
2 2x Parts Added Aug 7, 1:01 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 43d 21h
⏳ 4.0 business days
👷
▶
4 Technician Assigned Aug 12, 6:31 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Reschedule
To: Assigned
Duration in Previous: 5d 5h
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-08-14T18:00:00.000+0000
⏳ 2.7 business days
📅
Dispatch Scheduled by Michael Burris Aug 14, 4:51 PM
Scheduled For: 2026-08-24T18:00:00.000+0000

Bottlenecks

Awaiting Parts
Duration: 31.6 business days (threshold: 3.0 business days)
Exceeded by 28.6 business days
Reschedule
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00545795
Closed
📦
Parts Order 00098335
Shipped
📦
Parts Order 00098393
Shipped

ℹ️ Work Order Details

Status
Scheduled
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Angel Rios
Scheduled
Aug 24, 2:00 PM
Created
Nov 21, 12:04 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03274894 Parts Open 2 $780.00 Jun 26, 10:11 AM
WL-03274895 Expenses Open 1 $0.00 Jun 26, 10:11 AM
WL-03325690 Parts Open 2 $0.00 Aug 7, 1:01 PM
WL-03325691 Expenses Open 1 $0.00 Aug 7, 1:01 PM

Details