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WO-01316693 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal - The Palo Alto Clinic — 215 Alma St., Palo Alto CA, 94301

Nov 21, 2025 → Aug 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (153 biz days late)
Active: 157 biz days
Paused: 31 biz days
🕐 Clock stopped: Completed (Aug 25, 2026)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
145d
▶ Clock Running
Status: On Hold
Nov 21 → Jun 24, 2026
145 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: L2 Screening
Jun 24 → Jun 24, 2026
0 business days (counted)
Running total: 145 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Awaiting Parts
Jun 24 → Aug 7, 2026
31 business days (not counted)
▶ Clock Running
Status: Reschedule
Aug 7 → Aug 12, 2026
3 business days (counted)
Running total: 148 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 148 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 12 → Aug 24, 2026
8 business days (counted)
Running total: 156 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 24 → Aug 25, 2026
1 business day (counted)
Running total: 157 of ? biz days used
Created: Nov 21, 2025 Completed: Aug 25, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0
Nov 21 → Nov 21 Assigned ▶ Running 0 0
Nov 21 → Jun 24 On Hold ▶ Running 145 145
Jun 24 → Jun 24 L2 Screening ▶ Running 0 145
Jun 24 → Aug 7 Awaiting Parts ⏸ Paused 31 —
Aug 7 → Aug 12 Reschedule ▶ Running 3 148
Aug 12 → Aug 12 Assigned ▶ Running 0 148
Aug 12 → Aug 24 Scheduled ▶ Running 8 156
Aug 24 → Aug 25 Tech On Site ▶ Running 1 157
Dispatch 0.2d
Material Management 31.6d
Holding 145.7d (excluded)
Coordinators 12.2d
Field Work 2.0d
Billing 7.0d
✗ SLA Missed
Dispatch
0.2 days
Material Management
31.6 days
Over SLA
Holding (excluded from total)
145.7 days
Coordinators
12.2 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
7.0 days
Over SLA
Created: Nov 21, 2025 Due: Aug 28, 2026 Completed: Aug 25, 2026 (3 days early)
📅
188.9 days Total Age
⏱️
145.7d in On Hold Longest Stage
🔄
13 transitions Status Changes
⚠️
44.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545795
eBiotrack - Automated New Inspection Created
Closed
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Equipment: 1 SO#: 2860598-21399-31355 Direct URL: https://www.ebiotrack.com/inspection.php?iid=31355
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emerson LaFebre
Owner
John Rolston
Created
Nov 21, 2025
Work Orders from this Case (1)
WO-01316693 (current) Invoiced
Preventive Maintenance • Angel Rios
Created: Nov 21, 2025 • Closed: Aug 25, 2026
Completed with significant delays
Invoiced • 335 days old
🚨
Primary Delay 145.7 days stuck in "On Hold"
⏱️
Total Delay 44.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
On Hold
145.7d
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
31.6d / 3.0d SLA
Reschedule
3.9d / 2.0d SLA
Scheduled
8.2d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/24 ARios - Travel time for 8/24 on WO-01313729.

8/14 ARios - Travel time for 8/14 on WO-01313729.

8-7 Mburris set appt Sophie White 8-13 11am


11/21/2025 DNakoff - Working directly with GAS on the vaporizer exchange Need to schedule with preventative maintenance WO-01313729

🔧 Work Performed
Performed vaporizer exchange on 2 Vetland Landmark anesthesia machines. Vetland Landmark anesthesia machine SN:86346 Asset ID: 13028515 D20 Vaporizer, SN: D14847, replaced with D20 Vaporizer, SN: D15515 Vetland Landmark anesthesia machine SN:86662 Asset ID: 12977345 D20 Vaporizer, SN: D15490, replaced with D20 Vaporizer, SN: D15847
🔍 Technician Findings
8/14 Site Manager Kela Chaiyont advised that the clinic had a very busy schedule today and that the anesthesia machines were needed for patient care and would not be available to perform the vaporizer exchange. 8/24 Site Manager Kela Chaiyont advised that she had already completed the vaporizer exchange on their two Midmark VMS Plus anesthesia machines. I only needed to perform the vaporizer exchange on the two Vetland Landmark anesthesia machines, which consisted of exchanging two Vetland D20 vaporizers with two replacement D20 vaporizers.
⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Please PM all vaporizers onsite. SO#: 2860598-21399-31355 Direct URL: https://www.ebiotrack.com/inspection.php?iid=31355

Timeline

📞
Case Linked Nov 21, 12:00 AM
Case Number: 00545795
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 21, 12:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 21, 12:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29m
⏸️
Status: On Hold by Dylan Nakoff Nov 21, 1:03 PM
From: Assigned
To: On Hold
Duration in Previous: 29m
🚨 146.0 business days
🔍
Status: L2 Screening by Megan Allen Jun 24, 2:11 PM
From: On Hold
To: L2 Screening
Duration in Previous: 215d 0h
📦
▶
2 Parts Requested Jun 24, 3:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 14m
📦
Parts Requested Jun 25, 10:18 AM
Order: 00098393
Status: Closed
🔩
2x Parts Added Jun 26, 10:11 AM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 30.0 business days
🔩
▶
2 2x Parts Added Aug 7, 1:01 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 43d 21h
⏳ 4.0 business days
👷
▶
4 Technician Assigned Aug 12, 6:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Reschedule
To: Assigned
Duration in Previous: 5d 5h
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-08-14T18:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.7 business days
📅
Dispatch Scheduled by Michael Burris Aug 14, 4:51 PM
Scheduled For: 2026-08-24T18:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Michael Burris Aug 20, 3:30 PM
Scheduled For: 2026-08-24T17:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Angel Rios Aug 24, 12:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 17h
⏱️
Labor Added Aug 25, 3:21 AM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Angel Rios Aug 25, 4:53 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 16h 41m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Aug 26, 10:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 5h
⚠️ 7.0 business days
📨
▶
2 Status: Invoice Pending Sep 3, 10:21 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Sep 3, 4:53 PM
Invoice Number: SM-272013

Bottlenecks

Awaiting Parts
Duration: 31.6 business days (threshold: 3.0 business days)
Exceeded by 28.6 business days
Reschedule
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Scheduled
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00545795
Closed
📦
Parts Order 00098335
Closed
📦
Parts Order 00098393
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Angel Rios
Scheduled
Aug 24, 1:00 PM
Created
Nov 21, 12:04 PM
Invoice #
SM-272013

Work Details (5)

Name Type Status Qty Amount Date
WL-03274894 Parts Open 2 $780.00 Jun 26, 10:11 AM
WL-03274895 Expenses Open 1 $0.00 Jun 26, 10:11 AM
WL-03325690 Parts Open 2 $0.00 Aug 7, 1:01 PM
WL-03325691 Expenses Open 1 $30.80 Aug 7, 1:01 PM
WL-03350283 Labor Open 1 $0.00 Aug 25, 3:21 AM

Details