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WO-01316735 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Barb's Precious Rescue Adoption Ctr — 313 N Quentin Rd, Palatine IL, 60067-4830

Nov 21, 2025 → Dec 5, 2025

✅ Completed
P4 4 business days from creation
Target: Nov 27, 2025
🕐 Clock stopped: Completed (Dec 5)
✗ SLA Missed (8d late)
Dispatch 0.0d
Coordinators 11.6d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.6 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Nov 21, 2025 Due: Dec 1, 2025 Completed: Dec 5, 2025 (3 days late)
📅
10.5 days Total Age
⏱️
8.7d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mike Huffman — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 2, 2025
Visit 2 Dec 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545862
Midmark Service Request Dispatch Authorization - WO-00130490
Closed
Zone 1 WD Unit not operating properly sonics low. ADDITIONAL NOTES Wednesday mornings are the best time for service. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Barb Weber
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (1)
WO-01316735 (current) Invoiced
Repair • Mike Huffman
Created: Nov 21, 2025 • Closed: Dec 5, 2025
Completed with minor delays
Invoiced • 174 days old
🚨
Primary Delay 8.7 days stuck in "Scheduled"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
11.1d / 2.0d SLA
Reschedule
0.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 CRamen spoke with Barb and she requested repair on Friday 12/5/2025 with tech arrival between 8-10am. Re-assigning to MHuffman


11/25/2025 CRamen left a vm for Barb to confirm facility closed at 3pm yesterday and to re-schedule. 


11/25/25 LY - techs schedule caused a delay, facility closed at 3pm. tech unable to arrive in time


11/21/2025 CRamen spoke with Barb and scheduled for Monday 11/24/2025 with tech arrival between 1-3pm. Tech to go to Blue door and ring doorbell. 847-460-2597


11/21/25 SReich - Left a vm, gave her the WO # and told her someone would be reaching out to schedule.  

🔧 Work Performed
12/2/2025 Mike Huffman. Traveled to Chicago hotel. 12/5/2025 Mike Huffman. Bob advised the Ultrasonic cleaner does not complete a cycle. The Ultrasonic continues to operate. The cycle says completed but no dimples on the tin foil. Called Midmark provided SR 1497914. Turned on the LEAP function. Added cleaning solution. Placed a new piece of tin foil in machine and started a cycle. Tin foil had many dimples. Loaded machine with instruments and started a cycle. Cycle completed and the noise level stayed high during cycle. Bob advised the noise level was not staying high when he reported failure. I completed five ten minute cycles and the noise level remained high. Bob confirmed the Ultrasonic cleaner is working. Completed the Service Request Authorization and obtained customer signature.
🔍 Technician Findings
Unit not operating properly .
⚠️ Problem Description
Zone 1 WD Unit not operating properly sonics low. ADDITIONAL NOTES Wednesday mornings are the best time for service. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark QuickClean (Series) Ultrasonic Cleaner (QC1-01, QC3-01)

Timeline

📞
Case Linked Nov 21, 10:08 AM
Case Number: 00545862
Subject: Midmark Service Request Dispatch Authorization - WO-00130490
Status: Closed
📋
Work Order Created Nov 21, 2:53 PM
Work Order: WO-01316735
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Sherry Reich Nov 21, 2:59 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
2 Technician Assigned Nov 21, 3:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
🗓️
▶
2 Status: Scheduled Nov 21, 3:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-24T20:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Lawrence Yoder Nov 25, 10:11 AM
From: Scheduled
To: Reschedule
Duration in Previous: 3d 18h
🆕
▶
4 Status: Entered Nov 25, 1:41 PM
Status: Entered → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: a0h5A000009VJqNQAW, Mike Huffman
👷
Status: Assigned by Charles Ramen
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-05T14:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Nov 25, 4:46 PM
Scheduled For: 2025-12-05T15:00:00.000+0000
💵
Expenses Added Nov 26, 11:11 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
⏱️
2x Labor Added Dec 2, 3:47 PM
Type: Labor, Travel
Status: Open
Qty: 8, 380
⏳ 4.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Dec 5, 8:37 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 18h
⏱️
3x Labor Added Dec 5, 10:39 AM
Type: Labor, Travel
Status: Open
Qty: 1, 3, 25
⏱️
2x Labor Added Dec 5, 5:46 PM
Type: Labor, Travel
Status: Open
Qty: 7, 380
✔️
Status: Completed by MICHAEL HUFFMAN Dec 5, 5:54 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 16m, 1m
⏳ 2.8 business days
📄
▶
3 Status: Ready to Bill Dec 9, 5:02 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-248615

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.5 business hours
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00545862
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Mike Huffman
Scheduled
Dec 5, 10:00 AM
Created
Nov 21, 2:53 PM
Invoice #
SM-248615

Work Details (8)

Name Type Status Qty Amount Date
WL-03020745 Expenses Open 1 $0.00 Nov 26, 11:11 AM
WL-03023813 Labor Open 8 $0.00 Dec 2, 3:47 PM
WL-03023814 Travel Open 380 $0.00 Dec 2, 3:47 PM
WL-03027770 Labor Open 1 $0.00 Dec 5, 10:39 AM
WL-03027771 Labor Open 3 $330.00 Dec 5, 10:39 AM
WL-03027772 Travel Open 25 $110.00 Dec 5, 10:39 AM
WL-03028665 Labor Open 7 $0.00 Dec 5, 5:46 PM
WL-03028666 Travel Open 380 $0.00 Dec 5, 5:46 PM

Details