Midmark Service Request Dispatch Authorization - WO-00130491
Closed
Zone 1
WD/no display
ADDITIONAL NOTES
The Service Company Tech must return the defective or unused part(s) using the return label provided to the customer. Mark
on the SRA if the part(s) are defective or not used for repair. For assistance, troubleshooting, or parts identification, contact
Medical Tech Service at 844-856-1230. Thank you!
11/26 KSmith -- Spent over 5 minutes on hold. Will try again later. Sending email to schedule for Monday
11/25/2025jsells
Ship To Name: Hackensack Univ Medical Ctr
Ship To Address: 3499 US Highway 9 Ste 2B
Ship To City/State: Freehold, NJ 07728-3297
Waybill (Tracking #): 1ZE444250372878416
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 24-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10884-00 SERIAL #: DESCRIPTION: M11-05X DISPLAY ASSEMBLY
LINE NO: 3.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ze444259048426634 DESCRIPTION: ARS LABEL, ST RT 47 WEST
11/21/25 SReich - Called 1(732) 577-1199 and explained the reason for my call, she placed me on hold to get someone at the site. Held for a while and disconnected. Tried 7324621752 and was immediately placed on hold. Sending an email.
🔧Work Performed
Tech replaced the display on the unit. Checked all functions and verified that the unit is working properly. Completed two cycles.
🔍Technician Findings
Tech found the unit not working
⚠️Problem Description
Zone 1
WD/no display
ADDITIONAL NOTES
The Service Company Tech must return the defective or unused part(s) using the return label provided to the customer. Mark
on the SRA if the part(s) are defective or not used for repair. For assistance, troubleshooting, or parts identification, contact
Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 740040 002-10884-00 1.00000
Return
Exchange Open 740040 002-10884-00 -1
Ship Exchanged Open 740040 S006-00909 1.00000
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
From: donna.weber@hmhn.org
To: ksmith@emsar.com
Thank you.
On Mon, Dec 1, 2025 at 10:09 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
CAUTION: This email originated from outside the organization. DO NOT CLICK ON LINKS or OPEN ATTACHMENTS unless you know and trust the sender.
________________________________
Thank you Donna. I have it on the schedule for today.
The technician will be onsite between 12pm-2pm.
best regards,
Kour
From: donna.weber@hmhn.org
To: ksmith@emsar.com
Good Morning,
Yes, today is fine. If not today, any day is between 8-330.
Thank you,
On Wed, Nov 26, 2025 at 10:25 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
CAUTION: This email originated from outside the organization. DO NOT CLICK ON LINKS or OPEN ATTACHMENTS unless you know and trust the sender.
________________________________
Good Morning Donna,
We received a request from Midmark to
📧
Email: Hackensack Univ Medical Ctr -- Midmark Repair -- WO-01316756
Completed Nov 26, 2025
To: donna.weber@hmhn.org
CC:
BCC:
Attachment: --none--
Subject: Hackensack Univ Medical Ctr -- Midmark Repair -- WO-01316756
Body:
Good Morning Donna,
We received a request from Midmark to repair your auotclave. The parts for the repair arrived today to your facility.
Would Monday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
📋
Outbound to +17324621752
Completed Nov 26, 2025
Spent over 5 minutes on hold. Will try again later.
📋
Outbound to +17324621752
Completed Nov 21, 2025
Tried calling again on Midmark and immediately placed on hold.
📋
Outbound to +17325771199
Completed Nov 21, 2025
Spoke to Carmen, she placed me on hold to contact someone at the location, disconnected.