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← WO Overview

WO-01316763 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA HOUSTON HEALTHCARE NORTHWEST — 710 Cypress Creek Pkwy, HOUSTON TX, 77090

Nov 21, 2025 → Feb 3, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Jan 13)
✓ SLA Met (104d early)
Dispatch 0.0d
Coordinators 24.1d
Field Work 1.0d
Incomplete 2.4d (excluded)
Billing 30.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
24.1 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
2.4 days
Billing
30.1 days
Over SLA
Created: Nov 21, 2025 Due: Apr 27, 2026 Completed: Feb 3, 2026 (83 days early)
📅
52.4 days Total Age
⏱️
11.0d in Ready to Bill Longest Stage
🔄
30 transitions Status Changes
⚠️
40.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 12, 2025
Visit 2 Jan 12, 2026

AI Analysis

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Originating Case

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🎫
Case #00545834
GE FMI 32097 - HCA Houston
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Louis Santos
Owner
Jessica Sells
Created
Nov 21, 2025
Work Orders from this Case (19)
WO-01316730 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 17, 2025
WO-01316733 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316736 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316741 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316742 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316744 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316746 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316748 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316750 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316752 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316754 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 17, 2025
WO-01316755 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316757 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316759 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316761 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316762 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316763 (current) Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Feb 3, 2026
WO-01316764 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316765 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 174 days old
🚨
Primary Delay 11.0 days stuck in "Ready to Bill"
⏱️
Total Delay 40.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
13.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
27.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
2.3d
Incomplete
2.4d
Reschedule
4.3d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

DEVICE AVAILABILITY CONFIRMED VIA PHONE - NO ONSITE VISIT.


1/2/2025 - MR - travel labor for the day was already claimed TO and FROM site on two separate WOs for the same day.

12/12/2025 FSE Marvin Rivas – Device in use in NICU and it will be two weeks before it becomes available.

12/01/2025 Cever received email from Santos, Louis Vernon confirming Dec 8th to begin Service 12/01/2025 Cever sent email to Santos, Louis Vernon with date options for Dec 8th 11/25/2025 MHamersley - recd email from Louis Santos confirming "We have everything on the list except for TAB24180028SA. I believe it could be a typo for we have TAB24180029SA. You will need Healthtrust credentialed to enter the hospital." ... 11/25/2025 MHamersley - called 281-440-2235, spoke to Louis, POC, sending email to confirm devices; Location address is correct; email: louisvernon.santos@gehealthcare.com

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Implemented FMI.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 21, 9:19 AM
Case Number: 00545834
Subject: GE FMI 32097 - HCA Houston
Status: Closed
📋
Work Order Created Nov 21, 3:24 PM
Work Order: WO-01316763
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Jessica Sells Nov 21, 3:30 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Dec 1, 11:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9d 20h
🗓️
▶
2 Status: Scheduled Dec 1, 11:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-08T13:00:00.000+0000
⚠️ 9.1 business days
🔧
Status: Tech On Site by Marvin Rivas Dec 12, 12:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 12h
⏱️
▶
2 Labor Added Dec 13, 12:13 AM
Labor Added → Status: Completed
✔️
Status: Completed by Marvin Rivas
From: Tech On Site
To: Completed
Duration in Previous: 23h 18m
🏁
Status: Closed by Marvin Rivas Dec 13, 12:26 AM
From: Completed
To: Closed
Duration in Previous: 12m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 16, 10:07 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 9h
🚨 11.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 30, 10:23 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 14d 0h
📄
Status: Ready to Bill by Timothy Amburgey Dec 30, 10:34 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10m
💵
Status: Billing Review by Timothy Amburgey Dec 31, 10:21 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill, WO Correction Needed
Duration in Previous: 23h 47m, 0m
⚠️
Status: Incomplete by Douglas Pearce Dec 31, 3:27 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 5h 5m
⏳ 3.0 business days
✔️
▶
2 Status: Completed Jan 2, 12:20 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Jan 2, 2:57 PM
From: Closed, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 2h 35m, 0m
🔄
Status: Reschedule by Sean Currie Jan 2, 4:38 PM
From: WO Correction Needed
To: Reschedule
Duration in Previous: 1h 40m
⏳ 4.9 business days
🗓️
▶
2 Status: Scheduled Jan 8, 12:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-09T00:00:00.000+0000, 2026-01-09T06:00:00.000+0000, 2026-01-09T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Marvin Rivas Jan 12, 2:43 PM
Scheduled For: 2026-01-12T15:00:00.000+0000
⏱️
Labor Added Jan 12, 11:47 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Jan 13, 12:19 AM
Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 30
⏱️
Labor Added Jan 13, 5:42 PM
Type: Labor
Status: Open
Qty: 1
🚗
Travel Added Jan 13, 5:49 PM
Type: Travel
Status: Open
Qty: 13
✔️
Status: Completed by Marvin Rivas Jan 13, 6:57 PM
From: Scheduled
To: Completed
Duration in Previous: 5d 6h
🏁
Status: Closed by Marvin Rivas Jan 13, 7:05 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 2.6 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 2:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Jan 20, 3:56 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 21, 4:14 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Jan 26, 3:07 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⚠️ 6.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 2, 3:18 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 7d 0h, 0m
✔️
Status: Completed by Marvin Rivas Feb 3, 1:31 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 22h 13m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 7:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 8m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8h 42m
🧾
▶
2 Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 22m

Bottlenecks

Ready for Scheduling
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

📞
Case 00545834
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Jan 12, 10:00 AM
Created
Nov 21, 3:24 PM
Invoice #
SM-252987

Work Details (7)

Name Type Status Qty Amount Date
WL-03036812 Labor Open 0.25 $100.00 Dec 13, 12:13 AM
WL-03039065 Labor Open 0.016666666666667 $38.00 Dec 16, 10:07 AM
WL-03062781 Labor Open 1 $100.00 Jan 12, 11:47 PM
WL-03062814 Labor Open 1 $100.00 Jan 13, 12:19 AM
WL-03062818 Travel Open 30 $0.00 Jan 13, 12:24 AM
WL-03063737 Labor Open 1 $0.00 Jan 13, 5:42 PM
WL-03063743 Travel Open 13 $0.00 Jan 13, 5:49 PM

Details