Midmark Service Request Dispatch Authorization - WO-00130520
Closed
Zone 1
WD Foot pedal sticking. Scaler dial broken.
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 740150 002-10428-00 1.00000
Ship Exchanged Open 740150 002-11116-00 1.00000
12/2 MOwens Called and spoke to Alyssa Tamborrino and told her to watch for the parts arriving on 12/3 by the EOD.. She will have those parts available when the tech arrives onsite. Scheduled the repair visit for 12/11 per her request when they don't have any dentals scheduled. Arrival between 8-9am.
12/2 KHardison: Updated due date.
1ZE444250372203626
Estimated delivery
Tomorrow, December 03 between 12:15 P.M. - 4:15 P.M.
LINE NO: 1.1 QTY: 1 ITEM: 002-11116-00 SERIAL #: DESCRIPTION: KIT, AH9000 FOOT CONTROL PARTS
LINE NO: 2.1 QTY: 1 ITEM: 002-10428-00 SERIAL #: DESCRIPTION: SATELEC SCALER KNOB AND LABELING KIT WITH FIELD SERVICE INSTRUCTION SHEET
11/24/2025jsells
spoke with Alyssa, and I gave her the wo# and told her a coordinator will call her to schedule the visit
🔧Work Performed
Install foot control rebuild kit. Install scaler knob kit. Test dental unit.
🔍Technician Findings
Check in with manager. Sticking foot pedal. Broken scaler knob on dental machine.
⚠️Problem Description
Zone 1
WD Foot pedal sticking. Scaler dial broken.
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 740150 002-10428-00 1.00000
Ship Exchanged Open 740150 002-11116-00 1.00000
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📋
Outbound to +16104218381
Completed Dec 2, 2025
Called and spoke to Alyssa Tamborrino and told her to watch for the parts arriving on 12/3 by the EOD.. She will have those parts available when the tech arrives onsite. Scheduled the repair visit for 12/11 per her request when they don't have any dentals scheduled. Arrival between 8-9am.
📋
Outbound to +16104218381
Completed Nov 24, 2025
spoke with Alyssa, and I gave her the wo# and told her a coordinator will call her to schedule the visit
📅
WO-01316832 - Repair - AH9000 (Series) Mobile Delivery Unit - MACUNGIE - Macungie Animal Hospital
Dec 11, 2025 8:00am – 10:00am
Work Order: WO-01316832
Account: MIDMARK
Customer Case Number: SR 1496890 WO-00130520
Location: Macungie Animal Hospital
Address: 161 E Main St, MACUNGIE, PA 18062
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2694816
Contact Name: Alyssa Tamborrino
Contact
PDF
SRA_WO-00130520_ver1
Nov 24, 2025
JPG
1316832 SRA 1
Dec 11, 2025
JPG
1316832 SRA 3
Dec 11, 2025
JPG
1316832 SRA 2
Dec 11, 2025
Timeline
📞
Case Linked Nov 21, 2:01 PM
Case Number:00545980
Subject:Midmark Service Request Dispatch Authorization - WO-00130520
Status:Closed
⏳2.0 business days
📋
Work Order Created Nov 24, 9:30 AM
Work Order:WO-01316832
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsNov 24, 9:35 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Nov 24, 11:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:1h 49m, 0m
⚠️7.0 business days
📅
Status: Ready for Scheduling by Kimberly HardisonDec 2, 10:39 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:7d 23h
👷
▶
2
Status: Assigned Dec 2, 3:18 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Philip Krogstad
🗓️
▶
2
Status: Scheduled Dec 2, 3:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-11T13:00:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Philip KrogstadDec 11, 8:01 AM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 16h
⏱️
3x Labor Added Dec 11, 8:50 AM
Type:Labor, Travel
Status:Open
Qty:0.75, 1, 25
✔️
Status: Completed by Philip KrogstadDec 11, 9:01 AM
From:Tech On Site
To:Completed
Duration in Previous:59m
🏁
Status: Closed by Philip KrogstadDec 11, 9:24 PM
From:Completed
To:Closed
Duration in Previous:12h 22m
⏳3.3 business days
📄
▶
2
Status: Ready to Bill Dec 16, 4:44 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From:Ready to Bill
To:Invoice Pending
Duration in Previous:4m
💰
▶
2
Status: Invoiced Dec 16, 4:50 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-249227
Bottlenecks
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)