Midmark Service Request Dispatch Authorization - WO-00130541
Closed
Zone 1
PM NWD Run with 1498076
Prefer for a Tuesday or Thursday either first thing in the morning or late afternoon. This dispatch needs to be completed on the
same day as SR 1498076. PM Service Requirements: Tech needs to watch the training video (
https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the checklist that is sent in the
PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Ship Exchanged Open 740182 002-10251-00 1.00000
1/5/25 CDempsey- called Kevin, no answer. Scheduling meeting with FOM for tomorrow.
12/29/25 CDempsey- Contacting Kevin about closing wo.
12/19/25 CDempsey- sent Teams message to Kevin about closing wo.
12/18/25 CDempsey- contacted tech about this serviced wo again.
12/17/25 CDempsey- contacted tech about this serviced wo again.
12/16/25 CDempsey- Contacting Kevin about closing this wo.
12/4 KKelch Megan called me back to schedule for 12/9 between 9 and 11 am. Customer confirmed. Call logged on WO-01316859
12/4/2025 Sramen - updated due date based on parts.
12/4 KKelch called Megan to schedule for 12/9 between 9 and 11 am. Left VM. Call logged on WO-01316859
11/24/2025jsells
left a voicemail with the WO# and told the customer someone will call them to schedule the visit
🔧Work Performed
No issues found
🔍Technician Findings
Performed preventative maintenance
⚠️Problem Description
Zone 1
PM NWD Run with 1498076
Prefer for a Tuesday or Thursday either first thing in the morning or late afternoon. This dispatch needs to be completed on the
same day as SR 1498076. PM Service Requirements: Tech needs to watch the training video (
https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the checklist that is sent in the
PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Ship Exchanged Open 740182 002-10251-00 1.00000
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +13146454610
Completed Nov 24, 2025
left a voicemail with the WO# and told the customer someone will call them to schedule the visit
📅
WO-01316842 - Preventive Maintenance - M11 (Series) - Saint Louis - APA Adoption Center
Dec 9, 2025 10:00am – 12:00pm
Work Order: WO-01316842
Account: MIDMARK
Customer Case Number: SR 1498104 WO-00130541
Location: APA Adoption Center
Address: 1705 S Hanley Rd, Saint Louis, MO 63144
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2497255
Contact Name: Megan Hausman
Contact Phone: 314-645-4610
Contact Em