Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316852 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Group - Raleigh — 3811 Tarheel Drive Suite 109, Raleigh NC, 27609

Nov 24, 2025 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (210 biz days early)
Active: 29 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 26, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Nov 26 → Jan 20, 2026
34 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 22, 2026
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 4 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 20, 2026
20 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 27, 2026
5 business days (counted)
Running total: 29 of ? biz days used
Created: Nov 24, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 26 Created ▶ Running 2 2
Nov 26 → Jan 20 Ready for Release ⏸ Paused 34 —
Jan 20 → Jan 22 Scheduled ▶ Running 2 4
Jan 22 → Jan 22 Entered ▶ Running 0 4
Jan 22 → Feb 20 Ready for Scheduling ▶ Running 20 24
Feb 20 → Feb 27 Scheduled ▶ Running 5 29
Dispatch 3.0d
Holding 35.0d (excluded)
Coordinators 28.9d
Field Work 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Holding (excluded from total)
35.0 days
Coordinators
28.9 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Nov 24, 2025 Due: Dec 31, 2026 Completed: Feb 27, 2026 (307 days early)
📅
64.0 days Total Age
⏱️
35.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
27.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546235
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Chad Agliam
Owner
Shelby Robinson
Created
Nov 24, 2025
Work Orders from this Case (1)
WO-01316852 (current) Invoiced
FCO • Patricia Gordon
Created: Nov 24, 2025 • Closed: Feb 27, 2026
Completed with significant delays
Invoiced • 264 days old
🚨
Primary Delay 35.0 days stuck in "Ready for Release"
⏱️
Total Delay 27.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Ready for Release
35.0d
Scheduled
7.9d / 2.0d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 MHamersley - mgmt working with customer to locate rental devices, 


12/30/2025 YEspino from the latest update "device not available when FSE onsite last need to locate remaining devices before scheduling"


12/30/2025 YEspino Reached out to Erin to see how i should precede with this WO.


11/26/2025 EMartin Fady working with Chad on remaining devices 

🔧 Work Performed
travel to site. get devices. setup equipment. Performed FCO86600081 and TV per instruction successfully. Travel from site.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 24, 8:45 AM
Case Number: 00546235
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 24, 9:54 AM
Work Order: WO-01316852
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Erin Martin Nov 26, 11:21 AM
From: Entered
To: Ready for Release
Duration in Previous: 2d 1h
🚨 35.0 business days
📅
▶
4 Dispatch Scheduled Jan 20, 10:11 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 54d 22h
👷
Technician Assigned by Brandi Rodriguez
Technician: Ryan Lewis
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-20T14:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Brandi Rodriguez Jan 22, 9:45 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 1d 23h, 0m
🚨 21.0 business days
🗓️
▶
3 Status: Scheduled Feb 20, 11:32 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Patricia Gordon
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-25T06:00:00.000+0000, 2026-02-25T00:00:00.000+0000, 2026-02-25T14:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 5x Labor Added Feb 26, 7:04 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 6d 7h
🏁
Status: Closed by Patricia Gordon Feb 27, 6:13 PM
From: Completed
To: Closed
Duration in Previous: 23h 7m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Mar 3, 11:12 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00546235
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 25, 9:00 AM
Created
Nov 24, 9:54 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03122087 Labor Open 3 $0.00 Feb 26, 7:04 PM
WL-03122088 Labor Open 2 $237.50 Feb 26, 7:04 PM
WL-03122089 Labor Open 2.75 $155.00 Feb 26, 7:04 PM
WL-03122090 Travel Open 129 $0.00 Feb 26, 7:04 PM
WL-03122091 Travel Open 138 $0.00 Feb 26, 7:04 PM
WL-03127633 Labor Open 0.016666666666667 $38.00 Mar 3, 11:12 AM

Details