12/16 MOwens Called and spoke to John Monteith. He said any day is good during the week to schedule the visit. Scheduled the visit for Thurs. 12/18 with arrival between 10-11am.
🔧Work Performed
Ferno Washington Inc - Model 24 Maxx
Serial #: 10N-155133 - Asset ID: 13348712
⚠️Problem Description
Annual Equipment PM
Equipment: 1
https://www.ebiotrack.com/inspection.php?iid=31369
**Schedule PM with nearby account if possible (NC)
📋
Outbound to +18288842220
Completed Dec 16, 2025
Called and spoke to John Monteith. He said any day is good during the week to schedule the visit. Scheduled the visit for Thurs. 12/18 with arrival between 10-11am.
📅
WO-01316882 - Preventive Maintenance - Brevard - Moody-Connolly Funeral Home
Dec 18, 2025 11:00am – 12:30pm
Work Order: WO-01316882
Account: MOODY-CONNOLLY FUNERAL HOME
Customer Case Number:
Location: Moody-Connolly Funeral Home
Address: 181 S. Caldwell Street, Brevard, NC 28712
Manufacturer:
Model #:
Serial #:
Contact Name: John Monteith
Contact Phone: 828-884-2220
Contact Email: we_care@moodyconnoll
Timeline
📞
Case Linked Nov 22, 12:00 AM
Case Number:00546088
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Nov 24, 11:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 24, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 16m
🚨17.0 business days
🗓️
▶
2
Status: Scheduled Dec 16, 2:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-18T16:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Rozier ColeDec 18, 3:13 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 0h
⏱️
▶
2
5x Labor Added Dec 18, 11:05 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:7h 52m
⏳2.1 business days
📄
▶
2
Status: Ready to Bill Dec 22, 12:59 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-249748
Bottlenecks
Assigned
Duration: 16.4 business days (threshold: 4.0 business hours)
Exceeded by 15.9 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)