Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316888 ↗ ServiceMax

CONNEXTCARE FKA Northern Oswego County Health Services • Inspection • PSM

📍 Oswego health - BP — 120 East First Street, Oswego NY, 13126

Nov 24, 2025 → Dec 17, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Dec 17)
✗ SLA Missed (19d late)
Dispatch 0.0d
Coordinators 17.9d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.9 days
Over SLA
Field Work
1.2 days
Created: Nov 24, 2025 Due: Jan 30, 2026 Completed: Dec 17, 2025 (44 days early)
📅
17.9 days Total Age
⏱️
17.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546098
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Calibration Service 65 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10360
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shansi Lamica
Owner
Jessica Sells
Created
Nov 22, 2025
Work Orders from this Case (1)
WO-01316888 (current) Invoiced
Inspection • Bernard Thompson
Created: Nov 24, 2025 • Closed: Dec 17, 2025
Completed with significant delays
Invoiced • 171 days old
🚨
Primary Delay 17.3 days stuck in "Scheduled"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Scheduled
17.3d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18 DPatton - confirmed w/ Scott Berry $7200 is correct amount to invoice

🔧 Work Performed
Completed semi annual calibration
🔍 Technician Findings
Completed semi annual calibration
⚠️ Problem Description
Inspection: Annual Equipment Calibration Service 65 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10360

Timeline

📞
Case Linked Nov 22, 7:39 AM
Case Number: 00546098
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 24, 12:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 24, 4:35 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4h 34m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-17T13:00:00.000+0000
🚨 16.9 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 16, 8:50 AM
Scheduled For: 2025-12-17T14:00:00.000+0000
👷
Technician Assigned by Kourtney Smith Dec 16, 5:32 PM
Technician: Bernard Thompson
🔧
Status: Tech On Site by Bernard Thompson Dec 17, 8:22 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 15h
⏱️
▶
3 3x Labor Added Dec 17, 1:16 PM
3x Labor Added → Status: Completed → 3x Labor Added
✔️
Status: Completed by Bernard Thompson
From: Tech On Site
To: Completed
Duration in Previous: 4h 55m
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 44
🏁
Status: Closed by Bernard Thompson Dec 17, 6:09 PM
From: Completed
To: Closed
Duration in Previous: 4h 51m
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Dec 22, 10:07 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249709

Bottlenecks

Scheduled
Duration: 17.3 business days (threshold: 2.0 business days)
Exceeded by 15.3 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00546098
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Bernard Thompson
Scheduled
Dec 17, 9:00 AM
Created
Nov 24, 12:00 PM
Invoice #
SM-249709

Work Details (6)

Name Type Status Qty Amount Date
WL-03040598 Labor Open 2.5 $7,200.00 Dec 17, 1:16 PM
WL-03040599 Labor Open 2 $0.00 Dec 17, 1:16 PM
WL-03040600 Travel Open 100 - Dec 17, 1:16 PM
WL-03040602 Labor Open 1.5 $0.00 Dec 17, 1:18 PM
WL-03040603 Labor Open 1 $0.00 Dec 17, 1:18 PM
WL-03040604 Travel Open 44 - Dec 17, 1:18 PM

Details