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← WO Overview

WO-01316895 ↗ ServiceMax

INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore • Inspection • PSM

📍 West Neptune - Offshore — 15475 Airline Hwy, Baton Rouge LA, 70817

Nov 24, 2025 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (71 biz days late)
Active: 74 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
43d
▶ Clock Running
Status: Assigned
Nov 25 → Jan 30, 2026
43 business days (counted)
Running total: 44 of ? biz days used
24d
▶ Clock Running
Status: On Hold
Jan 30 → Mar 6, 2026
24 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 9, 2026
1 business day (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 9 → Mar 13, 2026
4 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 13 → Mar 16, 2026
1 business day (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 74 of ? biz days used
Created: Nov 24, 2025 Completed: Mar 16, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 25 Ready for Scheduling ▶ Running 1 1
Nov 25 → Jan 30 Assigned ▶ Running 43 44
Jan 30 → Mar 6 On Hold ▶ Running 24 68
Mar 6 → Mar 6 Ready for Scheduling ▶ Running 0 68
Mar 6 → Mar 6 Assigned ▶ Running 0 68
Mar 6 → Mar 9 Scheduled ▶ Running 1 69
Mar 9 → Mar 13 Reschedule ▶ Running 4 73
Mar 13 → Mar 16 Scheduled ▶ Running 1 74
Mar 16 → Mar 16 Tech On Site ▶ Running 0 74
Dispatch 0.0d
Holding 24.0d (excluded)
Coordinators 54.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
24.0 days
Coordinators
54.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 24, 2025 Due: Mar 31, 2026 Completed: Mar 16, 2026 (15 days early)
📅
74.8 days Total Age
⏱️
44.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
49.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546138
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 37 Pcs https://www.ebiotrack.com/inspection.php?iid=31374
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Walker
Owner
Kimberly Hardison
Created
Nov 23, 2025
Work Orders from this Case (1)
WO-01316895 (current) Invoiced
Inspection • Jason Cunningham
Created: Nov 24, 2025 • Closed: Mar 16, 2026
Completed with significant delays
Invoiced • 264 days old
🚨
Primary Delay 44.0 days stuck in "Assigned"
⏱️
Total Delay 49.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
44.0d / 0.5d SLA
On Hold
24.0d
Scheduled
3.2d / 2.0d SLA
Reschedule
4.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/13/26 AJinerson - Email logged on WO-01316895. Received email back from Matt stating this has been confirmed and Sadie will send Jason (tech) the info over per usual.


3/13/26 AJinerson - Email logged on WO-01316895 (West Neptune), per FSE while onsite at Sevan, they mentioned having him come back out to West Neptune on Mon. 3/16 and Tues. 3/17. Sent email to Matt needing to confirm if this is confirmed on their end as well.


3/9/26 AJinerson - Email logged on WO-01316945. Received email from POC Matt Walker needing to reschedule tech to cover WO-01316945 instead on Tuesday, 3/10 - 3/11 due to urgent request from customer. Placing this WO into reschedule status for now until new confirmed date w/ customer.


3/6/26 AJinerson - Email logged on WO-01316945. Sent email back to Sadie Anderson that we will have 3/10-3/11 held for West Neptune for now, but per Sadie they will not have confirmation on this until Monday afternoon/evening (day before tech would have to travel out).

I asked her to please let us know at their earliest convenience, and we will also hold 3/12 - 3/13 for now for them for Sevan per their request.

(confirmed w/ tech sup on this as well).


3/6/26 AJinerson - Email logged on WO-01316945. POC Sadie Anderson reached out ready to schedule this site, requesting 3/10 -3/11 but WO is on hold. Chatter to ASM to see if this WO is ok to release and update SLA.

Per Sadie:


  • " Can we schedule Jason For West Neptune on Tuesday 3/10-3/11? I will not find out until Monday night if there will be flights Tuesday, but the heliport is local so it should be easy to get Jason on the flight if they make one.
  • Sevan is still the struggle, we're working against an operator transition, and they have not yet started helicopter flights at their new location. If they're able to accommodate him any time Wednesday-Friday next week, I will let you know asap so we can get him to Galveston. "


1/30/2026 Sramen - per conversation with SBerry, placing on hold while he works with account on this.

12/23/25 AJinerson - Email logged on WO-01240079. Received email back from Sadie Anderson stating the below:


  • "The two remaining Hess locations will be on hold for a bit as we work through contractual details with the new operator. I'm hoping to have an update for you after the holidays. We will for sure be moving forward with West Vela, Sevan, and West Neptune but will not have a good forecast of flights/dates until mid-January. I'll be in touch as soon as I get a meaningful update on both of the above"

12/16/25 AJinerson - Email logged on WO-01240079. Sadie responded asking for what dates we have available over the next few weeks.

Sent email back to Sadie offering the below weeks (per tech's travel availability).

Monday, 1/5/2026 – Friday, 1/9/2026

Monday, 1/19/25 – Friday, 1/23/26

Monday, 1/26/26 – Friday, 1/30/26 


12/11/25 AJinerson - Email logged on WO-01240079. Sent a follow up email to Sadie regarding scheduling tech visit for below annual services, asking if they are ready to proceed/what dates work best for them:

Hess Stampede - Offshore (WO-01240079)

Hess Tbells - Offshore (WO-01240083)

Sevan Louisiana - Offshore (WO-01316945)

Seadrill West Vela - Offshore (WO-01316896)

🔧 Work Performed
3/16 Jason - Inspection Complete - Performed inspection on 38 devices. Had 1 device fail inspection and removed it from service. All other devices passed inspection and were placed back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 37 Pcs https://www.ebiotrack.com/inspection.php?iid=31374

Timeline

📞
Case Linked Nov 23, 6:00 AM
Case Number: 00546138
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Nov 24, 12:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Nov 25, 9:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 10m
🚨 44.0 business days
⏸️
Status: On Hold by Stephanie Ramen Jan 30, 6:39 PM
From: Assigned
To: On Hold
Duration in Previous: 66d 9h
🚨 24.7 business days
📅
Status: Ready for Scheduling by Scott Berry Mar 6, 4:58 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 34d 22h
👷
3 Technician Assigned Mar 6, 5:08 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 10m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-10T09:00:00.000+0000
1.9 business days
🔄
Status: Reschedule by Abby Jinerson Mar 9, 12:30 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 18h
⚠️ 5.0 business days
🗓️
2 Status: Scheduled Mar 13, 10:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-16T10:00:00.000+0000
2.0 business days
🔧
Status: Tech On Site by Jason Cunningham Mar 16, 6:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 8h
⏱️
2 3x Labor Added Mar 16, 6:34 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7m, 0m
3.7 business days
📄
2 Status: Ready to Bill Mar 19, 10:00 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 59.0 business days
🧾
Invoice Created Jun 10, 4:47 PM
Invoice Number: SM-256899

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Assigned
Duration: 44.0 business days (threshold: 4.0 business hours)
Exceeded by 43.5 business days
Reschedule
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00546138
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jason Cunningham
Scheduled
Mar 16, 6:00 AM
Created
Nov 24, 12:19 PM
Invoice #
SM-256899

Work Details (3)

Name Type Status Qty Amount Date
WL-03146446 Labor Open 8 $2,631.00 Mar 16, 6:34 PM
WL-03146447 Labor Open 4.25 $756.50 Mar 16, 6:34 PM
WL-03146448 Expenses Open 1 $0.00 Mar 16, 6:34 PM

Details