Detailed work order timeline, KPIs, and analysis
Genesis Community Health • Inspection • PSM
📍 Genesis Community Health - Boynton Beach Medical — 709 S. Federal Highway, Suite 3, Boynton Beach FL, 33435
Nov 24, 2025 → Apr 16, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 24 → Nov 24 | Created | ▶ Running | 0 | 0 |
| Nov 24 → Dec 22 | Ready for Scheduling | ▶ Running | 18 | 18 |
| Dec 22 → Jan 29 | Assigned | ▶ Running | 25 | 43 |
| Jan 29 → Jan 29 | Entered | ▶ Running | 0 | 43 |
| Jan 29 → Mar 18 | On Hold | ▶ Running | 33 | 76 |
| Mar 18 → Mar 31 | Ready for Scheduling | ▶ Running | 9 | 85 |
| Mar 31 → Apr 6 | Assigned | ▶ Running | 4 | 89 |
| Apr 6 → Apr 6 | Entered | ▶ Running | 0 | 89 |
| Apr 6 → Apr 10 | On Hold | ▶ Running | 4 | 93 |
| Apr 10 → Apr 10 | Ready for Scheduling | ▶ Running | 0 | 93 |
| Apr 10 → Apr 10 | Assigned | ▶ Running | 0 | 93 |
| Apr 10 → Apr 16 | Scheduled | ▶ Running | 4 | 97 |
| Apr 16 → Apr 16 | Tech On Site | ▶ Running | 0 | 97 |
4/10/26 AJinerson - Received email back from DeAnna confirming tech visit for Thursday, 4/16 with eta between 9am-11am.
Sent email back to DeAnna asking for below info.
POC on-site:
Arrival instructions:
Specific requirements for this visit:
4/9/26 AJinerson - Sent email back to POC DeAnna offering tech visit on Thursday, 4/16 with eta between 9am-11am.
4/9/26 AJinerson - Received email from updated POC for this location ready to schedule now.
UPDATED POC:
DeAnna Warren
Phone: 561-806-6835 ext. 7401
DWarren@gencomhealth.org
4/6/26 AJinerson - Clearing tech name and escalating back to ASM due to updated POC on WO is incorrect.
*Incorrect POC on WO*
3/31/26 AJinerson - Received email back from POC Corene Edwards stating she ONLY manages the Dental offices. She is not the POC for this medical office.
She said she will be forwarding my contact information to the appropriate contact for this medical office to proceed with scheduling.
3/31/26 AJinerson - Email correspondence logged on WO-01310135. Sent email back to Corene stating we still have Boyton Beach Dental and Boca Raton Dental's inspections scheduled for Mon. 4/6, but we still need to confirm scheduling this location - Boynton Beach Medical.
Offered to either schedule this for Tuesday, 4/7 between 9am-11am arrival, OR add this to Monday, 4/6 and push Boca Raton Dental's inspection to Tues. 4/7 instead.
Asking how they would like to proceed.
POC is same contact for all three sites below:
WO-01310135 - Genesis Community Health - Boynton Beach Dental
WO-01359818 - Genesis Community Health - Boca Raton Dental
WO-01316906 - Genesis Community Health - Boynton Beach Medical
3/31/26 AJinerson - Received email from SRamen regarding this WO not being worked. Need to make sure this customer is contacted.
3/24/26 AJinerson - WO released back into RFS on 3/18.
3/18 DNakoff updated poc and put into RFS
1/29/26 RBerry- Escalated to account manager due to contact issues. Placed WO on hold.
1/29/26 AJinerson - Called Digna and left additional VM regarding needing to schedule tech visit.
1/22/26 AJinerson - Called 561-806-6835 ext. 7402 to follow up and schedule tech visit. Left VM for Digna.
1/5/26 AJinerson - Called site and asked for Elizabeth. Spoke with Anna who informed me that Elizabeth no longer works for this company and provided me with new contact:
Updated contact:
Digna Pierre
561-806-6835 ext. 7402
12/22/2025 LHill-sent email to Elizabeth Nieves at enieves@gencomhealth.org to confirm contact & equipment.
12/22/2025 LHill-Called (561) 735-6553 for Elizabeth Nieves. Someone picked up and hung up.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03189231 | Labor | Open | 1.5 | $0.00 | Apr 16, 5:26 PM |
| WL-03189232 | Labor | Open | 6 | $1,899.60 | Apr 16, 5:26 PM |
| WL-03189233 | Travel | Open | 55 | - | Apr 16, 5:26 PM |
| WL-03189244 | Labor | Open | 0.75 | $0.00 | Apr 16, 5:36 PM |
| WL-03189245 | Travel | Open | 35 | - | Apr 16, 5:36 PM |