Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316923 ↗ ServiceMax

INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore • Inspection • PSM

📍 Eni Corral - Offshore — 15475 Airline Hwy, Baton Rouge LA, 70817

Nov 24, 2025 → Apr 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (88 biz days late)
Active: 91 biz days
🕐 Clock stopped: Completed (Apr 8, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
76d
▶ Clock Running
Status: Assigned
Nov 25 → Mar 19, 2026
76 business days (counted)
Running total: 77 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Mar 19 → Apr 8, 2026
14 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 91 of ? biz days used
Created: Nov 24, 2025 Completed: Apr 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 25 Ready for Scheduling ▶ Running 1 1
Nov 25 → Mar 19 Assigned ▶ Running 76 77
Mar 19 → Apr 8 Scheduled ▶ Running 14 91
Apr 8 → Apr 8 Tech On Site ▶ Running 0 91
Dispatch 0.0d
Coordinators 93.4d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
93.4 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Nov 24, 2025 Due: Apr 30, 2026 Completed: Apr 8, 2026 (22 days early)
📅
91.7 days Total Age
⏱️
77.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
90.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00546142
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 12 https://www.ebiotrack.com/inspection.php?iid=31378
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Walker
Owner
Shelby Robinson
Created
Nov 23, 2025
Work Orders from this Case (1)
WO-01316923 (current) Invoiced
Inspection • Jason Cunningham
Created: Nov 24, 2025 • Closed: Apr 8, 2026
Completed with significant delays
Invoiced • 264 days old
🚨
Primary Delay 77.0 days stuck in "Assigned"
⏱️
Total Delay 90.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
77.0d / 0.5d SLA
Scheduled
14.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/26/26 AJinerson - Email logged on WO-01316923. Sadie emailed confirming the below:

Eni Corral WO-01316923 - Wednesday, 4/8 - Confirmed.

Eni Allegheny (WO-01316923) - Thursday, 4/9 - confirmed.

Devils Tower - Tuesday, 4/28 - Confirmed.


3/26/26 AJinerson - Email logged on WO-01316923. Sent email back to Sadie letting her know that we unfortunately do not have availability next week, but we do have full week of 4/6-4/10 available asking if any other dates work for their other locations. Confirmed Allegheny for 4/9 as well.

WO-01316923 (Eni Corral) - New date TBD.

Eni Allegheny (WO-01316923) - Thursday, 4/9 - confirmed.


3/26/26 AJinerson - Email logged on WO-01316923. Received email back from Sadie stating she thought these were for week of 4/1, not week of 4/6. Asking if we have availability next week for Corral, and said if not, 4/9 would work for Allegheny since they need a Thurs.

WO-01316923 (Eni Corral)

Eni Allegheny (WO-01316923) - Thursday, 4/9 - confirmed.


3/26/26 AJinerson - Email logged on WO-01316923. Sadie emailed back requesting to reschedule WO-01316923 (Eni Corral) to Weds. 4/8 now per their schedule. They will get back with us when they are ready to schedule Eni Allegheny (WO-01316923).


3/19/26 AJinerson - Email logged on WO-01316923. Sadie emailed back and confirmed they DO want to schedule Eni Devils Tower site early (April 6, 2026) even though they are not due until July 2026.


3/19/26 AJinerson - Email logged on WO-01316923. Sent email back to Sadie confirming we will hold 4/6 - 4/8 for these inspections, but that Devils Tower just had their service in July 2026 - asking if they still want to proceed with earlier service for April, or wait for July.

Scheduled Corral - WO-01316923 for 4/7.


3/19/26 AJinerson - Email logged on WO-01316923. Received email from Sadie ready to schedule their "Eni" sites.

Eni has confirmed scheduling Devils Tower for Monday, 4/6

Eni has confirmed scheduling Corral for Tuesday, 4/7

Customer requesting to please hold 4/6-4/8 as needed.


12/11/25 AJinerson - Last inspection serviced in April 2025 per WO-01240147.

🔧 Work Performed
4/8 Jason - Inspection Complete - Performed inspection on 12 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 12 https://www.ebiotrack.com/inspection.php?iid=31378

Timeline

📞
Case Linked Nov 23, 6:00 AM
Case Number: 00546142
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 24, 1:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 25, 9:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 16m
🚨 77.0 business days
🗓️
▶
2 Status: Scheduled Mar 19, 2:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-07T09:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Mar 19, 4:32 PM
Scheduled For: 2026-04-07T00:00:00.000+0000, 2026-04-07T11:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 23, 9:47 AM
Scheduled For: 2026-04-07T10:00:00.000+0000, 2026-04-07T00:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 26, 9:17 AM
Scheduled For: 2026-04-08T00:00:00.000+0000
⚠️ 9.8 business days
🔧
Status: Tech On Site by Jason Cunningham Apr 8, 6:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 15h
⏱️
▶
2 2x Labor Added Apr 8, 2:46 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 30m
📄
▶
2 Status: Ready to Bill Apr 9, 11:19 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 44.0 business days
🧾
Invoice Created Jun 10, 4:47 PM
Invoice Number: SM-258785

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Assigned
Duration: 77.0 business days (threshold: 4.0 business hours)
Exceeded by 76.5 business days
Scheduled
Duration: 14.7 business days (threshold: 2.0 business days)
Exceeded by 12.7 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00546142
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jason Cunningham
Scheduled
Apr 7, 8:00 PM
Created
Nov 24, 1:14 PM
Invoice #
SM-258785

Work Details (2)

Name Type Status Qty Amount Date
WL-03177895 Labor Open 8 $2,631.00 Apr 8, 2:46 PM
WL-03177896 Labor Open 0.5 $89.00 Apr 8, 2:46 PM

Details