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WO-01316925 ↗ ServiceMax

INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore • Inspection • PSM

📍 Eni Allegheny - Offshore — 15475 Airline Hwy, Baton Rouge LA, 70817

Nov 24, 2025 → Apr 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (90 biz days late)
Active: 93 biz days
🕐 Clock stopped: Tech Off Site (Apr 10, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
81d
▶ Clock Running
Status: Assigned
Nov 25 → Mar 26, 2026
81 business days (counted)
Running total: 82 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Mar 26 → Apr 9, 2026
10 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 10, 2026
1 business day (counted)
Running total: 93 of ? biz days used
Created: Nov 24, 2025 Tech Off Site: Apr 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 25 Ready for Scheduling ▶ Running 1 1
Nov 25 → Mar 26 Assigned ▶ Running 81 82
Mar 26 → Apr 9 Scheduled ▶ Running 10 92
Apr 9 → Apr 10 Tech On Site ▶ Running 1 93
Dispatch 0.0d
Coordinators 94.7d
Field Work 1.2d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
94.7 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.1 days
Created: Nov 24, 2025 Due: Apr 9, 2026 Completed: Apr 10, 2026 (on time)
📅
92.9 days Total Age
⏱️
82.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
91.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00546143
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 12 https://www.ebiotrack.com/inspection.php?iid=31379
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Walker
Owner
Shelby Robinson
Created
Nov 23, 2025
Work Orders from this Case (1)
WO-01316925 (current) Invoiced
Inspection • Jason Cunningham
Created: Nov 24, 2025 • Closed: Apr 9, 2026
Completed with significant delays
Invoiced • 264 days old
🚨
Primary Delay 82.0 days stuck in "Assigned"
⏱️
Total Delay 91.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
82.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/26/26 AJinerson - Email logged on WO-01316923. Sadie emailed confirming the below:

Eni Corral WO-01316923 - Wednesday, 4/8 - Confirmed.

Eni Allegheny (WO-01316923) - Thursday, 4/9 - confirmed.

Devils Tower - Tuesday, 4/28 - Confirmed.


3/26/26 AJinerson - Email logged on WO-01316923. Sent email back to Sadie letting her know that we unfortunately do not have availability next week, but we do have full week of 4/6-4/10 available asking if any other dates work for their other locations. Confirmed Allegheny for 4/9 as well.

WO-01316923 (Eni Corral) - New date TBD.

Eni Allegheny (WO-01316923) - Thursday, 4/9 - confirmed.


3/26/26 AJinerson - Email logged on WO-01316923. Received email back from Sadie stating she thought these were for week of 4/1, not week of 4/6. Asking if we have availability next week for Corral, and said if not, 4/9 would work for Allegheny since they need a Thurs.

WO-01316923 (Eni Corral)

Eni Allegheny (WO-01316923) - Thursday, 4/9 - confirmed.


3/26/26 AJinerson - Email logged on WO-01316923. Sadie emailed back requesting to reschedule WO-01316923 (Eni Corral) to Weds. 4/8 now per their schedule. They will get back with us when they are ready to schedule Eni Allegheny (WO-01316923).


12/11/25 AJinerson - Last inspection serviced in March 2025 per WO-01240096.

🔧 Work Performed
4/9 Jason - Inspection Complete - Performed inspection on 13 devices. Had 1 device fail and recommended removal from service. All other devices passed inspection and were placed back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 12 https://www.ebiotrack.com/inspection.php?iid=31379

Timeline

📞
Case Linked Nov 23, 6:00 AM
Case Number: 00546143
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 24, 1:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 25, 9:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 13m
🚨 82.0 business days
🗓️
▶
2 Status: Scheduled Mar 26, 11:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-09T10:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Mar 26, 2:27 PM
Scheduled For: 2026-04-09T00:00:00.000+0000
🚨 10.9 business days
🔧
Status: Tech On Site by Jason Cunningham Apr 9, 7:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 19h
🚗
▶
3 Status: Tech Off Site Apr 9, 9:27 PM
Status: Tech Off Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
📄
▶
2 Status: Ready to Bill Apr 10, 10:39 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton Apr 10, 11:08 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 27m
🚨 43.0 business days
🧾
Invoice Created Jun 10, 4:53 PM
Invoice Number: SM-258978

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Assigned
Duration: 82.0 business days (threshold: 4.0 business hours)
Exceeded by 81.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

📞
Case 00546143
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jason Cunningham
Scheduled
Apr 8, 8:00 PM
Created
Nov 24, 1:17 PM
Invoice #
SM-258978

Work Details (1)

Name Type Status Qty Amount Date
WL-03180759 Labor Open 8 $2,631.00 Apr 9, 9:30 PM

Details