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WO-01316945 ↗ ServiceMax

INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore • Inspection • PSM

📍 Sevan Louisiana - Offshore — 15475 Airline Hwy, Baton Rouge LA, 70817

Nov 24, 2025 → Mar 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (69 biz days late)
Active: 72 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
43d
▶ Clock Running
Status: Assigned
Nov 25 → Jan 30, 2026
43 business days (counted)
Running total: 44 of ? biz days used
17d
▶ Clock Running
Status: On Hold
Jan 30 → Feb 25, 2026
17 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 3, 2026
4 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 6, 2026
2 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 6 → Mar 9, 2026
1 business day (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 10, 2026
1 business day (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 12, 2026
2 business days (counted)
Running total: 72 of ? biz days used
Created: Nov 24, 2025 Completed: Mar 12, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 25 Ready for Scheduling ▶ Running 1 1
Nov 25 → Jan 30 Assigned ▶ Running 43 44
Jan 30 → Feb 25 On Hold ▶ Running 17 61
Feb 25 → Feb 25 Ready for Scheduling ▶ Running 0 61
Feb 25 → Feb 25 Assigned ▶ Running 0 61
Feb 25 → Mar 3 Scheduled ▶ Running 4 65
Mar 3 → Mar 4 Reschedule ▶ Running 1 66
Mar 4 → Mar 6 Scheduled ▶ Running 2 68
Mar 6 → Mar 9 Reschedule ▶ Running 1 69
Mar 9 → Mar 10 Scheduled ▶ Running 1 70
Mar 10 → Mar 12 Tech On Site ▶ Running 2 72
Dispatch 0.1d
Holding 17.0d (excluded)
Coordinators 58.0d
Field Work 2.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
17.0 days
Coordinators
58.0 days
Over SLA
Field Work
2.5 days
Over SLA
Billing
0.0 days
Created: Nov 24, 2025 Due: Mar 31, 2026 Completed: Mar 12, 2026 (19 days early)
📅
72.1 days Total Age
⏱️
44.0d in Assigned Longest Stage
🔄
14 transitions Status Changes
⚠️
49.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (2 reschedules)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jason Cunningham — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026
Visit 3 Mar 11, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546140
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 24 Pcs https://www.ebiotrack.com/inspection.php?iid=31376
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sadie Anderson
Owner
Kimberly Hardison
Created
Nov 23, 2025
Work Orders from this Case (1)
WO-01316945 (current) Invoiced
Inspection • Jason Cunningham
Created: Nov 24, 2025 • Closed: Mar 12, 2026
Completed with significant delays
Invoiced • 264 days old
🚨
Primary Delay 44.0 days stuck in "Assigned"
⏱️
Total Delay 49.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
44.0d / 0.5d SLA
On Hold
17.0d
Scheduled
9.1d / 2.0d SLA
Reschedule
3.3d / 2.0d SLA
Tech On Site
2.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/9/26 AJinerson - Email logged on WO-01316945. Received message from FSE that POC Matt Walker reached out to tech needing this taken care of ASAP as urgent request and confirmed scheduling for tech to travel to Galveston, TX today and service this inspection tomorrow, 3/10 through Wednesday, 3/11 (as needed). Confirmed w/ Tech SUP.


3/9/26 AJinerson - Email logged on WO-01316945. FSE responded to Matt Walker on email asking if it's possible to service on Weds. 3/11, as this will require tech to travel to Galveston, TX day prior to inspection service which is a 5.5 - 6 hour drive, and tech is not available to make that drive today, 3/9 due to personal matter. Awaiting response from customer, Matt.


3/9/26 AJinerson - Email logged on WO-01316945. Received email from Matt Walker (filling in for Sadie today while she is on leave), requesting urgent service if at all possible to schedule Seadrill Sevan (WO-01316945) to be serviced tomorrow, 3/10 - Ship is in Galveston, TX.


3/6/26 AJinerson - Email logged on WO-01316945. Sent email back to Sadie Anderson that we will have 3/10-3/11 held for West Neptune for now, but per Sadie they will not have confirmation on this until Monday afternoon/evening (day before tech would have to travel out).

I asked her to please let us know at their earliest convenience, and we will also hold 3/12 - 3/13 for now for them for Sevan per their request.

(confirmed w/ tech sup on this as well).


3/6/26 AJinerson - Email logged on WO-01316945. POC Sadie Anderson reached out ready to schedule this site, requesting 3/10 -3/11 but WO is on hold. Chatter to ASM to see if this WO is ok to release and update SLA.

Per Sadie:


  • " Can we schedule Jason For West Neptune on Tuesday 3/10-3/11? I will not find out until Monday night if there will be flights Tuesday, but the heliport is local so it should be easy to get Jason on the flight if they make one.
  • Sevan is still the struggle, we're working against an operator transition, and they have not yet started helicopter flights at their new location. If they're able to accommodate him any time Wednesday-Friday next week, I will let you know asap so we can get him to Galveston. "

Placing Sevan WO-01316945 into reschedule for now since nothing confirmed yet on their end.


3/6/26 AJinerson - Email logged on WO-01316945. Sent email to Sadie confirming we DO now have 3/12 - 3/13 available to travel Jason to cover this inspection, asking if she is ok to confirm on her end as well and we will proceed accordingly.


3/5/26 AJinerson - Email logged on WO-01316945. Received email back from Sadie stating they cannot do 3/10-3/11 anymore. Looking at 3/12-/13, but we do not have Jason available currently for Friday, 3/13 and this WO requires travel.

Sent email back to Sadie letting her know we will get back with our soonest available dates.


3/4/26 AJinerson - Email logged on WO-01316945. Sadie emailed back confirming to schedule tech visit for 3/10 - 3/11 for Sevan.

More details/confirmation to follow.


3/4/26 AJinerson - Email logged on WO-01316945. Sent email back to Sadie offering tech visit on 3/10 - 3/12.


3/4/26 AJinerson - Email logged on WO-01316945. Received email back from Sadie stating there was an emergency and she did not have access to communicate with us until today that this scheduled service was canceled on their end and we will have to reschedule. Asking for what next dates we have.


3/3/26 AJinerson - Email logged on WO-01316945. Sent follow up email to Sadie asking if this will be scheduled for tomorrow, 3/4, or if this will need to be pushed out.


3/3/26 AJinerson - Placing into reschedule status for now, as contact is nonresponsive for scheduled service today, 3/3.


3/2/26 AJinerson - Email logged on WO-01316945. Sent email to Sadie needing to confirm if tech still on schedule for tomorrow, 3/3 or if this will need to be rescheduled.


3/2/26 AJinerson - Called Sadie to see if tech still scheduled for tomorrow as planned. No answer, left VM. 


3/2/26 AJinerson - Received call from tech stating they haven't heard back from this site/Sadie on instructions for tomorrow's visit, so he is not going since they did not provide meeting site/instructions/times per usual, unless they respond to us today, 3/2.


2/25/26 AJinerson - Email back to Sadie:

Confirmed that we are all set for Seadrill West Vela tomorrow, 2/26. 

We have also scheduled Jason to service the Seadrill Sevan – Offshore on Tuesday, 3/3 through Wednesday, 3/4.

  • Please let us know once the details on that service trip are confirmed, along with any additional arrival instructions that we should be aware of.
  • We are currently working to see what dates we have available during the week of 3/9 – 3/13 and we will get back with you on that as soon as we have those confirmed. 


2/25/26 AJinerson - Received email from Sadie logged on WO-01316945:

  • Seadrill Sevan has confirmed that Jason can join the vessel on Tuesday, March 3 for an overnight stay and depart on Wednesday, March 4. 

***At this time, the vessel is crew changing by boat out of Port Fourchon. The vessel is moving to Galveston sometime next week, so although we're shooting to have Jason join in Fourchon, there's a chance we may need to pivot and get him to Galveston the night before. I've asked for updates on the situation so we can have as much notice as possible if the move falls on those dates. ***

 

Scheduling Seadrill West Neptune- What dates is Jason available the following week, March 9-13



1/30/2026 Sramen - placed on hold per conversation with SBerry asm while he works with the account.

12/23/25 AJinerson - Email logged on WO-01240079. Received email back from Sadie Anderson stating the below:


  • "The two remaining Hess locations will be on hold for a bit as we work through contractual details with the new operator. I'm hoping to have an update for you after the holidays. We will for sure be moving forward with West Vela, Sevan, and West Neptune but will not have a good forecast of flights/dates until mid-January. I'll be in touch as soon as I get a meaningful update on both of the above"

12/16/25 AJinerson - Email logged on WO-01240079. Sadie responded asking for what dates we have available over the next few weeks.

Sent email back to Sadie offering the below weeks (per tech's travel availability).

Monday, 1/5/2026 – Friday, 1/9/2026

Monday, 1/19/25 – Friday, 1/23/26

Monday, 1/26/26 – Friday, 1/30/26 


12/12/25 RBerry- Chattered: @Scott Berry​ Should the due date on this WO be updated to end of Feb? The last inspection completed was Feb of this year.


12/11/25 AJinerson - Email logged on WO-01240079. Sent a follow up email to Sadie regarding scheduling tech visit for below annual services, asking if they are ready to proceed/what dates work best for them:

Hess Stampede - Offshore (WO-01240079)

Hess Tbells - Offshore (WO-01240083)

Sevan Louisiana - Offshore (WO-01316945)

Seadrill West Vela - Offshore (WO-01316896)


12/11/25 AJinerson - Site had last annual inspection done in February 2025 per WO-01240165. SLA may need to be updated.

🔧 Work Performed
3/9 Jason - Traveled to the hotel in Galveston so I can catch the helicopter on Tuesday morning. 3/10 Jason - Inspection Incomplete - Traveled to the heliport to catch the helicopter onto the rig. Once on the rig, began performing the inspection. I was unable to complete the inspection as the medic finished up his day before I got to the end of the list. Will have to get with him in the morning before the helicopter arrives to bring me back to land. 3/11 Jason - Inspection Complete - Met with the medic in the morning to finish up with the inspection. in total, I performed inspection on 30 devices. Had 2 devices fail inspection and removed them from service. All other devices passed inspection and were placed back into service. The helicopter arrived late to bring me back to land. Once landed, drove back home from Galveston.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 24 Pcs https://www.ebiotrack.com/inspection.php?iid=31376

Timeline

📞
Case Linked Nov 23, 6:00 AM
Case Number: 00546140
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
Work Order Created Nov 24, 1:58 PM
Work Order: WO-01316945
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Kimberly Hardison Nov 24, 2:43 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 45m
👷
2 Technician Assigned Nov 25, 9:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 47m
🚨 44.0 business days
⏸️
Status: On Hold by Stephanie Ramen Jan 30, 6:45 PM
From: Assigned
To: On Hold
Duration in Previous: 66d 9h
🚨 17.7 business days
📅
Status: Ready for Scheduling by Scott Berry Feb 25, 2:17 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 25d 19h
👷
4 Technician Assigned Feb 25, 2:33 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-03T11:00:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Abby Jinerson Mar 3, 9:02 AM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 18h
2.0 business days
📅
2 Dispatch Scheduled Mar 4, 1:49 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Reschedule
To: Scheduled
Duration in Previous: 1d 4h
📅
Dispatch Scheduled by Abby Jinerson Mar 4, 2:23 PM
Scheduled For: 2026-03-11T09:00:00.000+0000
3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 6, 9:43 AM
Scheduled For: 2026-03-12T09:00:00.000+0000
🔄
Status: Reschedule by Abby Jinerson Mar 6, 4:58 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 3h
1.9 business days
🗓️
2 Status: Scheduled Mar 9, 12:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-09T16:00:00.000+0000
💵
2x Expenses Added Mar 9, 1:12 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Jason Cunningham Mar 10, 6:35 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18h 10m
2.0 business days
⏱️
9x Labor Added Mar 11, 11:59 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 6.75, 8, 6.5, 17.25, 337
✔️
Status: Completed by Jason Cunningham Mar 12, 12:06 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 17h, 0m
2.0 business days
📄
2 Status: Ready to Bill Mar 13, 3:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 64.0 business days
🧾
Invoice Created Jun 11, 9:06 AM
Invoice Number: SM-256532

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Assigned
Duration: 44.0 business days (threshold: 4.0 business hours)
Exceeded by 43.5 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours
Tech On Site
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00546140
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jason Cunningham
Scheduled
Mar 9, 12:00 PM
Created
Nov 24, 1:58 PM
Invoice #
SM-256532

Work Details (11)

Name Type Status Qty Amount Date
WL-03135919 Expenses Open 1 $0.00 Mar 9, 1:12 PM
WL-03135920 Expenses Open 1 $0.00 Mar 9, 1:12 PM
WL-03140710 Labor Open 6.75 $1,195.00 Mar 11, 11:59 PM
WL-03140711 Labor Open 8 $2,631.00 Mar 11, 11:59 PM
WL-03140712 Labor Open 6.5 $1,157.00 Mar 11, 11:59 PM
WL-03140713 Labor Open 17.25 $1,195.00 Mar 11, 11:59 PM
WL-03140714 Travel Open 337 - Mar 11, 11:59 PM
WL-03140715 Travel Open 337 - Mar 11, 11:59 PM
WL-03140716 Expenses Open 1 $0.00 Mar 11, 11:59 PM
WL-03140717 Expenses Open 1 $0.00 Mar 11, 11:59 PM
WL-03140718 Expenses Open 1 $0.00 Mar 11, 11:59 PM

Details