Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317009 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Burlington — 20 Wall St, Burlington MA, 01803

Nov 24, 2025 → Jan 23, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Jan 23)
✗ SLA Missed (56d late)
Dispatch 0.0d
Coordinators 46.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.1 days
Over SLA
Created: Nov 24, 2025 Due: Jan 30, 2026 Completed: Jan 23, 2026 (7 days early)
📅
44.4 days Total Age
⏱️
33.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
43.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546189
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment Calibration Service - AED,Defibrillator Equipment: 3 https://www.ebiotrack.com/inspection.php?iid=31401 Inspection Description: Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Semi-Annual AED/Defib Service Inspection to include all AED's and Defib's located at each site Label Must Include Service Type Performed (Calibration)- with 6 Month Due Date
Priority
Standard
Origin
Email
Reason
New Case
Contact
Steve Lynch
Owner
Shelby Robinson
Created
Nov 24, 2025
Work Orders from this Case (1)
WO-01317009 (current) Invoiced
Inspection • David Cavaco
Created: Nov 24, 2025 • Closed: Jan 23, 2026
Completed with significant delays
Invoiced • 171 days old
🚨
Primary Delay 33.0 days stuck in "Scheduled"
⏱️
Total Delay 43.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
11.7d / 0.5d SLA
Scheduled
33.0d / 2.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/10 KSmith -- Scheduled for 1/23 with Steve

12/8 KSmith -- Sent email to schedule for 1/23

12/3 KSmith -- Sent email to schedule for 1/23

12/1 KSmith -- Sent email to schedule for 1/23

11/25 KSmith -- Sent email to schedule for 1/23

🔧 Work Performed
Semi-Annual Equipment Calibration Service
🔍 Technician Findings
Semi-Annual Equipment Calibration Service
⚠️ Problem Description
Semi-Annual Equipment Calibration Service - AED,Defibrillator Equipment: 3 https://www.ebiotrack.com/inspection.php?iid=31401 Inspection Description: Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Semi-Annual AED/Defib Service Inspection to include all AED's and Defib's located at each site Label Must Include Service Type Performed (Calibration)- with 6 Month Due Date

Timeline

📞
Case Linked Nov 24, 12:01 AM
Case Number: 00546189
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 24, 3:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Nov 25, 1:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 31m
🚨 12.0 business days
🗓️
2 Status: Scheduled Dec 10, 9:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-23T18:00:00.000+0000
🚨 30.0 business days
📅
Dispatch Scheduled by Kourtney Smith Jan 20, 12:14 PM
Scheduled For: 2026-01-23T16:00:00.000+0000
4.0 business days
⏱️
2 2x Labor Added Jan 23, 4:47 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 44d 7h, 0m
2.9 business days
📄
2 Status: Ready to Bill Jan 27, 1:32 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252335

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Assigned
Duration: 11.7 business days (threshold: 4.0 business hours)
Exceeded by 11.2 business days
Scheduled
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00546189
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Jan 23, 11:00 AM
Created
Nov 24, 3:48 PM
Invoice #
SM-252335

Work Details (2)

Name Type Status Qty Amount Date
WL-03077137 Labor Open 1 $75.00 Jan 23, 4:47 PM
WL-03077138 Labor Open 0.5 $100.00 Jan 23, 4:47 PM

Details