Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Inspection • PSM
📍 Conviva LakeWorth — 5799 Lake Worth Rd., Greenacres FL, 33463
Nov 24, 2025 → Feb 16, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 24 → Nov 24 | Created | ▶ Running | 0 | 0 |
| Nov 24 → Dec 22 | Ready for Scheduling | ▶ Running | 18 | 18 |
| Dec 22 → Jan 30 | Assigned | ▶ Running | 26 | 44 |
| Jan 30 → Feb 16 | Scheduled | ▶ Running | 10 | 54 |
| Feb 16 → Feb 16 | Tech On Site | ▶ Running | 0 | 54 |
1/30/26 AJinerson - Received email back from Lisbety confirming tech visit for Mon. 2/16 with eta between 9am-11am. Sent email back confirming this service and asking for below:
POC onsite:
Arrival instructions:
1/29/26 AJinerson - Sent follow up email to Lisbety regarding scheduling tech visit for service.
1/29/26 AJinerson - Called site again to follow up and see if we can schedule service date. Was placed on hold for over 6 mins with no answer.
1/22/26 AJinerson - Called site to follow up needing to confirm scheduling service. Operator spoke with site and took my contact info and relayed it to office to call us back.
12/30/25 AJinerson - Sent email back to Lisbety letting her know that we no longer have Friday, 1/23 available, but offered Friday, 1/16 if they need a Friday specifically.
12/30/25 AJinerson - Received email back from Lisbety asking to schedule service on Friday, 1/23.
12/30/2025 LHill-rec'd email from Lisbety-Any days are good, hours are 8 to 5.
12/22/25 AJinerson - Sent email to Lisbety offering tech visit during below weeks asking if there are any date(s) that work best for them with our current availability.
Monday, 1/12/26 - Friday, 1/16/26
Monday, 1/19/26 - Friday, 1/23/26
Monday, 1/26/26 - Friday, 1/30/26
12/22/2025 LHill-sent email to Lisbety Rosquete-What are your hours at this facility. Also, are there any days of the weeks that are better for you than others?
12/18/2025 LHill-sent email to Lisbety Rosquete-What are your hours at this facility. Also, are there any days of the weeks that are better for you than others?
12/15/2025 LHill-sent email to Lisbety Rosquete-What are your hours at this facility. Also, are there any days of the weeks that are better for you than others?
12/12/2025 LHill-rec'd email from Lisbety Rosquete-Will be great the second or third week of January.
12/11/2025 LHill-sent email to Lisbety Rosqueste at lrosquete@convivasolutions.com to confirm contact & equipment.
12/11/2025 LHill-Called 561-967-0234 for Lisbety Rosqueste to confirm contact & equipment.Got transferred several different times. Was on the call for 12 mins. I will try to send an email to her.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03107259 | Labor | Open | 1.3833333333333 | $0.00 | Feb 16, 1:26 PM |
| WL-03107260 | Labor | Open | 7 | $2,035.75 | Feb 16, 1:26 PM |
| WL-03107261 | Labor | Open | 1.6 | $0.00 | Feb 16, 1:26 PM |
| WL-03107262 | Travel | Open | 60 | - | Feb 16, 1:26 PM |
| WL-03107263 | Travel | Open | 60 | - | Feb 16, 1:26 PM |