Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317111 ↗ ServiceMax

Neighborhood Health Center • Virtual Tech - Field Repair • P3

📍 NHC Milwaukie Medical Clinic — 10330 SE 32nd Ave., Suite 325, Milwaukie OR, 97222

Nov 25, 2025 → Nov 26, 2025

✅ Completed
P3 3 business days from creation
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Nov 26)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 2.1d
Field Work 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.1 days
Field Work
0.2 days
Created: Nov 25, 2025 Due: Dec 2, 2025 Completed: Nov 26, 2025 (6 days early)
📅
2.0 days Total Age
⏱️
4.3d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00546484
MIL PC Vaccine Refrigerator Temperature Issue
Closed
Our lab refrigerator: Helmer - HPR120-GX is not holding temperature. A significant temperature change occurred on Saturday night/early Sunday morning that required all refrigerated vaccines to be moved offsite. It's unclear what caused the change, and I'd like to have the refrigerator reviewed for issues. Vaccines cannot be moved back onsite until a cause is identified.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alyssa Martinez
Owner
Virtual Tech
Created
Nov 24, 2025
Work Orders from this Case (1)
WO-01317111 (current) Invoiced
Virtual Tech - Field Repair • Jason Morris
Created: Nov 25, 2025 • Closed: Nov 26, 2025
Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 4.3 days stuck in "Closed"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
4.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-25 Mburris email from POC to set

11-25 Mburris email sent to POC

🔧 Work Performed
Verified the temperature reading. Er04 points to communication issues on controller board. Reseated the cables. Let customer know the next step is board replacement (Part # 801015-1 cost $590.76).
🔍 Technician Findings
Er04 on fridge, temperature range from 28 to -2.2 C.
⚠️ Problem Description
Serial: EMSAR SN # 12977211 Issue: Vaccine fridge went out of range for over 24 hours reaching a high temp of 19.8 degrees Celsius, then recalibrated and reached a low temp of -4.4 Celsius. No known power outage. Error code Err04 was seen when staff came in to move vaccines to storage location. Requesting evaluation of fridge to see if unit needs repairs. https://www.ebiotrack.com/workorder.php?wo=69943

Timeline

📞
Case Linked Nov 24, 4:12 PM
Case Number: 00546484
Subject: MIL PC Vaccine Refrigerator Temperature Issue
Status: Closed
📋
Work Order Created Nov 25, 9:20 AM
Work Order: WO-01317111
Type: Virtual Tech - Field Repair
Priority: P3
📅
Status: Ready for Scheduling by Wendy Argueta Nov 25, 9:34 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14m
👷
▶
2 Technician Assigned Nov 25, 9:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
🗓️
▶
2 Status: Scheduled Nov 25, 10:04 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-26T21:00:00.000+0000, 2025-11-26T20:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Jason Morris Nov 26, 2:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 4h
⏱️
▶
2 3x Labor Added Nov 26, 4:25 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Morris
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 37m, 0m
⏳ 4.9 business days
📄
▶
2 Status: Ready to Bill Dec 2, 10:21 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247937

Bottlenecks

Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

📞
Case 00546484
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Jason Morris
Scheduled
Nov 26, 3:30 PM
Created
Nov 25, 9:20 AM
Invoice #
SM-247937

Work Details (3)

Name Type Status Qty Amount Date
WL-03021189 Labor Open 0.75 $111.75 Nov 26, 4:25 PM
WL-03021190 Labor Open 1.5 $223.50 Nov 26, 4:25 PM
WL-03021191 Travel Open 9 - Nov 26, 4:25 PM

Details