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WO-01317120 ↗ ServiceMax

RELIANCE MEDICAL TRANSPORT • Repair • P7

📍 Reliance Medical Transport - Ramsey St. — 726 Ramsey St. Ste 2, Fayetteville NC, 28301

Nov 25, 2025 → Apr 23, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 8, 2025
✗ SLA Missed (24 biz days late)
Active: 31 biz days
Paused: 70 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸70d
⏸ Clock Paused
Status: Awaiting Parts
Nov 25 → Mar 11, 2026
70 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
25d
▶ Clock Running
Status: Assigned
Mar 11 → Apr 15, 2026
25 business days (counted)
Running total: 25 of 7 biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 23, 2026
6 business days (counted)
Running total: 31 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 31 of 7 biz days used
Created: Nov 25, 2025 Completed: Apr 23, 2026
Business Days Used 31 / 7
0 7d budget +24d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0 / 7
Nov 25 → Nov 25 L2 Screening ▶ Running 0 0 / 7
Nov 25 → Mar 11 Awaiting Parts ⏸ Paused 70 —
Mar 11 → Mar 11 Ready for Scheduling ▶ Running 0 0 / 7
Mar 11 → Apr 15 Assigned ▶ Running 25 25 / 7
Apr 15 → Apr 23 Scheduled ▶ Running 6 31 / 7
Apr 23 → Apr 23 Tech On Site ▶ Running 0 31 / 7
Dispatch 0.8d
Material Management 70.3d
Coordinators 32.4d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.8 days
Material Management
70.3 days
Over SLA
Coordinators
32.4 days
Over SLA
Field Work
0.0 days
Created: Nov 25, 2025 Due: Apr 17, 2026 Completed: Apr 23, 2026 (5 days late)
📅
101.5 days Total Age
⏱️
70.3d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
99.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537958
Option 1 Reliance Medical Transport - Ramsey St. (follow up)
Closed
Q-00030760 Follow up to WO-01305403 6506 Power-PRO XT 171040889 cx needs quote on pump reservoir 1 (6500-001-291) & hydraulic sub assembly Option 1 Customer would like a quote for each item to determine which way to repair their cot. Please quote customer for the following, Repair 1 1.5 hrs. labor, if needed 1 reservoir kit, 6500-001-291 2 qts. fluid, Mobil 1
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
Kari Calhoun
Owner
Shelby Robinson
Created
Oct 23, 2025
Work Orders from this Case (1)
WO-01317120 (current) Invoiced
Repair • Rozier Cole
Created: Nov 25, 2025 • Closed: Apr 23, 2026
Completed with significant delays
Invoiced • 261 days old
🚨
Primary Delay 70.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 99.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.8d / 1.0d SLA
Awaiting Parts
70.3d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
25.8d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/15 MOwens Called and spoke to Ryan Gallagher. Scheduled the repair visit for the first opening in the scheduled for another tech to go onsite. Ryan said 4/20 during the afternoon is fine.

3/13 MOwens Called and spoke to Shelby Vie. She said we need to wait on scheduling the repair of this cot because she needs more documentation on the other cot that the parts would come off of to complete this repair. I will call her back next week to get an update.

3/11 MOwens Called to speak to Shelby Via. Left a vm for her to call back to schedule the repair visit for 3/17 if that works for her.

3/11 Per Shelby. She is using parts from another stretcher to fix this stretcher. I updated the POC to Shelby.

2/11/26 NatoshaB - adding PO notes here for visibility:

01/21/2026 KFricke - Per Stryker:

Part number 6500001291 has an estimated lead time of 8-10 weeks. Part number 6500001293 has an estimated lead time of 6-8 weeks.


1/7/26 RBerry-Spoke with Jamie Glenn, advised that WO is still waiting on parts. Explained that I have escalated the PO and we will reach out once this is released. She asked that we call Jamie Glenn at 910-292-1902

🔧 Work Performed
swapped hydraulic assembly - *CX PROVIDED PARTS
🔍 Technician Findings
found unit needing repair - unit gasket on valve block failed - *cx had parts onsite
⚠️ Problem Description
Q-00030760 Follow up to WO-01305403 6506 Power-PRO XT 171040889 cx needs quote on pump reservoir 1 (6500-001-291) & hydraulic sub assembly Option 1 Customer would like a quote for each item to determine which way to repair their cot. Please quote customer for the following, Repair 1 1.5 hrs. labor, if needed 1 reservoir kit, 6500-001-291 2 qts. fluid, Mobil 1 https://www.ebiotrack.com/workorder.php?wo=69946
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Oct 23, 3:47 PM
Case Number: 00537958
Subject: Option 1 Reliance Medical Transport - Ramsey St. (follow up)
Status: Closed
🚨 23.0 business days
📋
▶
2 Work Order Created Nov 25, 9:59 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Nov 25, 4:24 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6h 24m
🚨 70.9 business days
📅
Status: Ready for Scheduling by Kimberly Hardison Mar 11, 12:40 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 105d 19h
👷
▶
2 Technician Assigned Mar 11, 1:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 17m
🚨 26.0 business days
👷
▶
3 Technician Assigned Apr 15, 10:46 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 34d 20h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-20T17:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Rozier Cole Apr 22, 11:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 13h
⏱️
▶
2 3x Labor Added Apr 23, 12:05 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rozier Cole
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 27, 10:56 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 10h, 0m
🚨 57.0 business days
🧾
Invoice Created Jul 17, 2:27 PM
Invoice Number: SM-260195

Bottlenecks

Awaiting Parts
Duration: 70.3 business days (threshold: 3.0 business days)
Exceeded by 67.3 business days
Assigned
Duration: 25.8 business days (threshold: 4.0 business hours)
Exceeded by 25.3 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00537958
Closed
📦
Parts Order 00085886
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
MedPro
Technician
Rozier Cole
Scheduled
Apr 20, 1:00 PM
Created
Nov 25, 9:59 AM
Invoice #
SM-260195

Work Details (3)

Name Type Status Qty Amount Date
WL-03197358 Labor Open 4 $0.00 Apr 23, 12:05 AM
WL-03197359 Labor Open 5 $0.00 Apr 23, 12:05 AM
WL-03197360 Travel Open 180 $0.00 Apr 23, 12:05 AM

Details