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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317138 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ST MARYS HOSPITAL — 5801 BREMO RD, RICHMOND VA, 23226

Nov 25, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (16 biz days early)
Active: 68 biz days
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
68d
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Mar 9, 2026
68 business days (counted)
Running total: 68 of ? biz days used
Created: Nov 25, 2025 Canceled: Mar 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0
Nov 25 → Nov 25 Scheduled ▶ Running 0 0
Nov 25 → Nov 25 Entered ▶ Running 0 0
Nov 25 → Mar 9 Ready for Scheduling ▶ Running 68 68
Dispatch 0.0d
Coordinators 69.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
69.0 days
Over SLA
Created: Nov 25, 2025 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
69.0 days Total Age
⏱️
69.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
68.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546402
WO clone request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Sherry Reich
Created
Nov 24, 2025
Work Orders from this Case (1)
WO-01317138 (current) Canceled
Installation
Created: Nov 25, 2025
Behind Schedule - Needs Attention
Canceled • 263 days old
🚨
Primary Delay 69.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 68.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
69.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/25 SReich - Two WOs created for this request (two technicians).


11/18/2025 RFosbury - dispatching to Jeffrey C and Ryan L for Dec 1st

⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
24 Panda Ires Warmer

Timeline

📞
Case Linked Nov 24, 1:31 PM
Case Number: 00546402
Subject: WO clone request
Status: Closed
📋
▶
2 Work Order Created Nov 25, 10:45 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Sherry Reich
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Sherry Reich Nov 25, 10:52 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
🚨 69.0 business days
🚫
Status: Canceled by Mandy Newman Mar 9, 6:02 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 104d 6h

Bottlenecks

Ready for Scheduling
Duration: 69.0 business days (threshold: 1.0 business days)
Exceeded by 68.0 business days

🔗 Related Artifacts

📞
Case 00546402
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Nov 25, 10:45 AM
Invoice #
N/A

Details