Midmark Service Request Dispatch Authorization - WO-00131016
Closed
Zone 2
NWD - Low KV
ADDITIONAL NOTES
Imaging/X-Ray Dispatch. Parts shipping via UPS NDA. If part(s) are identified after speaking with Midmark Tech Service, the
Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately.
If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 3. Thank you!
X-Ray WO’s for TX, AR, NC, OH, MN
Mandatory documents:
FDA 2579 Form
EPE Form
12/8 KKelch called Sarah to schedule for 12/12 between 2:30 and 3:30 pm. Nicole confirmed.
12/4/25 lcoonrod
Your shipment
1ZE444250171378006
Scheduled Delivery
Tomorrow, December 05 by 3:00 P.M.
Ship To:Wellborn Road Vet Medical Center 2851 Rock Prairie Rd W College Station TX 778455028 US Number of Packages:1 UPS Service:UPS NEXT DAY AIR Weight:2.2 LBS Reference Number 1:20832371 / 741793 Reference Number 2:SR1498824 Reference Number 3:200.300.10.1080.0000.402000.00000.0
11/26 KKelch Sarah called me back to schedule for 12/3 between 9 and 11 am. Customer confirmed.
11/26 KKelch called Sarah to schedule for 12/3 between 9 and 11 am. Left info.
11/25/2025jsells
Ship To Name: Wellborn Road Vet Medical Center
Ship To Address: 2851 Rock Prairie Rd W
Ship To City/State: College Station, TX 77845-5028
Waybill (Tracking #): 1ZE444250170743238
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 25-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 30-A1071-8 SERIAL #: DESCRIPTION: Intraoral Arm Cable Field Replacement Kit, Mobile or Extra Long Arm, 82 inches
11/25/25 SReich - Customer was driving and could not take down the WO #. Sending an email.
🔧Work Performed
12/3 CLacy- I have removed and replaced the head tube harness with a new one from midmark The harness has twisted up. I have found the tube head dial stop is broken and the hand switch is broken. A new stop and hand switch have been ordered from midmark
12/12 Remove replace dial stop and hand switch with a new one from midmark. Functional testing passed. This unit is ready to return to service
🔍Technician Findings
Unit is giving low KV error
⚠️Problem Description
Zone 2
NWD - Low KV
ADDITIONAL NOTES
Imaging/X-Ray Dispatch. Parts shipping via UPS NDA. If part(s) are identified after speaking with Midmark Tech Service, the
Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately.
If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 3. Thank you!
Ship Exchanged Open 740498 30-A1071-8 1.00000
X-Ray WO’s for TX, AR, NC, OH, MN
Mandatory documents:
FDA 2579 Form
EPE Form
📄Description
DCVM-G0A/H
📋
Outbound to +19796937806
Completed Dec 8, 2025
12/8 KKelch called Sarah to schedule for 12/12 between 2:30 and 3:30 pm. Nicole confirmed.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: wellbornvet@wrvmc.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317155Location: Wellborn Road Vet Medical CenterAddress: 2851 Rock Prairie Rd W College Station, TX 77845Device: L1020777Problem Description: Zone 2
NWD - Low KV
ADDITIONAL NOTES
Imagi
📋
Inbound from +19797394557
Completed Nov 26, 2025
11/26 KKelch Sarah called me back to schedule for 12/3 between 9 and 11 am. Customer confirmed.
📋
Outbound to +19796937806
Completed Nov 26, 2025
11/26 KKelch called Sarah to schedule for 12/3 between 9 and 11 am. Left info.
📋
Outbound to +19797394557
Completed Nov 25, 2025
Customer was driving and could not take down the WO #. Sending an email.
📅
WO-01317155 - Repair - DCVM-G0A/H - College Station - Wellborn Road Vet Medical Center
Dec 12, 2025 2:30pm – 4:30pm
Work Order: WO-01317155
Account: MIDMARK
Customer Case Number: SR 1498824 WO-00131016
Location: Wellborn Road Vet Medical Center
Address: 2851 Rock Prairie Rd W, College Station, TX 77845
Manufacturer: Midmark - Progeny
Model #: DCVM-G0A/H
Serial #: L1020777
Contact Name: Sarah Salinas
Contact Phone
PDF
EPE Form
Nov 25, 2025
PDF
SRA_WO-00131016_ver1
Nov 25, 2025
PDF
FDA-2579_06-25-21-Secured
Nov 25, 2025
PDF
SRA_WO-00131016_ver1
Dec 15, 2025
PDF
CamScanner 12-15-25 07.32
Dec 15, 2025
Timeline
📞
Case Linked Nov 24, 4:12 PM
Case Number:00546485
Subject:Midmark Service Request Dispatch Authorization - WO-00131016
Status:Closed
📋
Work Order Created Nov 25, 11:45 AM
Work Order:WO-01317155
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Sherry ReichNov 25, 11:52 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Technician Assigned Nov 25, 12:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:9m
🗓️
▶
2
Status: Scheduled Nov 26, 9:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-03T15:00:00.000+0000
⚠️6.0 business days
⏱️
▶
3
3x Labor Added Dec 3, 9:44 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00086204
Status:Closed
📦
Status: Awaiting Parts by Chane Lacy
From:Scheduled
To:Awaiting Parts
Duration in Previous:7d 12h
📅
▶
2
Status: Ready for Scheduling Dec 4, 2:35 PM
Status: Ready for Scheduling → Status: Entered
🆕
Status: Entered by Kaitlyn Kelch
From:Ready for Scheduling, Entered
To:Entered, Assigned
Duration in Previous:4m, 0m
👷
Technician Assigned by Kaitlyn KelchDec 4, 2:40 PM
Technician:a0h5A00000HFAYSQA5, Chane Lacy
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 8, 9:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-12T19:30:00.000+0000
⚠️5.1 business days
⏱️
5x Labor Added Dec 15, 12:38 AM
Type:Labor, Travel
Status:Open
Qty:1.5, 2, 91, 88
🔩
▶
2
2x Parts Added Dec 15, 8:39 AM
2x Parts Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:6d 23h, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Dec 17, 3:46 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Dec 21, 11:47 PM
Invoice Number:SM-249312
Bottlenecks
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)