12/11/2025 CRamen left a vm for Kelly to schedule for Friday 12/12/2025 with tech arrival between 12-2pm. 563-513-9569
12/11/2025 CRamen attempted to call but no answer and went to vm that is full. 414-319-9640
12/11/25 SBerry: POC updated, WO moved back to RFS
12/5/2025 CRamen Placing on Hold and escalating to AM
12/5/2025 CRamen left a vm for Kelly to return call to schedule
11/26/2025 CRamen left a vm for Kelly to return call to schedule for Thursday 12/11/2025 with RByer arrival between 8-10am.
11/25/2025 CRamen logged email requesting Thursday 12/11/2025 with an arrival window between 9-11am. Placeholder set
🔧Work Performed
Properly reconnected NIBP hose.
NIBP Function Tested:
120/80 mmHg — Passed
190/120 mmHg — Passed
80/40 mmHg — Passed
Inspected and performed functional checks on two additional BP machines; both units operating as intended.
🔍Technician Findings
Asset ID - 13282534 -NIBP hose not properly into the BP machine
⚠️Problem Description
Inspection: Miscellaneous Calibration
https://www.ebiotrack.com/inspection.php?iid=31452
connext BP machine needs calibration
01-00732094196825
spoke with Pam,
📋
Outbound to +15635139569
Completed Dec 11, 2025
12/11/2025 CRamen left a vm for Kelly to schedule for Friday 12/12/2025 with tech arrival between 12-2pm. 563-513-9569
📋
Outbound to +14143199640
Completed Dec 11, 2025
12/11/2025 CRamen attempted to call but no answer and went to vm that is full. 414-319-9640
📋
Outbound to +15635139569
Completed Dec 5, 2025
12/5/2025 CRamen left a vm for Kelly to return call to schedule
📋
Outbound to +15635139569
Completed Nov 26, 2025
11/26/2025 CRamen left a vm for Kelly to return call to schedule for Thursday 12/11/2025 with RByer arrival between 8-10am.
📧
Email: EMSAR Request for service at Oak Street Health - Peoria (Email to schedule service)
Completed Nov 25, 2025
To: kelly.neilsen@oakstreethealth.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Peoria (Email to schedule service)
Body:
Hi Kelly Nielson,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Miscellaneous Calibration
connext BP machine needs calibration
01-00732094196825
Here’s the location information we have on file:
Location:
Oak Street Health - Peoria
801 West Lake Avenue, S
📋
Inbound from +13093007001
Completed Nov 25, 2025
customer needing calibration
📅
WO-01317177 - Calibration - Peoria - Oak Street Health - Peoria
Dec 12, 2025 1:00pm – 2:00pm
Work Order: WO-01317177
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Peoria
Address: 801 West Lake Avenue, Suite 200, Peoria, IL 61614
Manufacturer:
Model #:
Serial #:
Contact Name: Victoria Edwards
Contact Phone: 4143199640 or 563-513-9569
Contact Email: victor
Timeline
📞
Case Linked Nov 25, 12:03 PM
Case Number:00546703
Subject:
Status:Closed
📋
▶
2
Work Order Created Nov 25, 1:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 25, 3:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 37m
⚠️9.0 business days
🗓️
▶
4
Status: Scheduled Dec 5, 10:15 AM
Status: Scheduled → Dispatch Scheduled → Status: Entered → Status: On Hold
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-10T14:00:00.000+0000
🆕
Status: Entered by Charles Ramen
From:Scheduled
To:Entered
Duration in Previous:1m
⏸️
Status: On Hold by Charles Ramen
From:Entered
To:On Hold
Duration in Previous:1m
⚠️5.0 business days
📅
▶
3
Status: Ready for Scheduling Dec 11, 12:16 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Charles Ramen
Technician:a0h8Y00000HmPmCQAV, Vincent Nyathi
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:4m
🗓️
▶
2
Status: Scheduled Dec 11, 12:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-12T18:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Vincent NyathiDec 12, 3:02 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 2h
⏳1.0 business days
⏱️
▶
2
3x Labor Added Dec 14, 11:23 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2d 8h, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonDec 17, 11:04 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 11h
🚨13.0 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:16d 7h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)