Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Inspection • PSM
📍 Conviva Mills Drive #1279 — 11701 Mills Drive, Miami FL, 33183
Nov 25, 2025 → Mar 13, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 25 → Nov 25 | Created | ▶ Running | 0 | 0 |
| Nov 25 → Dec 30 | Ready for Scheduling | ▶ Running | 22 | 22 |
| Dec 30 → Dec 30 | On Hold | ▶ Running | 0 | 22 |
| Dec 30 → Dec 30 | Ready for Scheduling | ▶ Running | 0 | 22 |
| Dec 30 → Jan 29 | Assigned | ▶ Running | 20 | 42 |
| Jan 29 → Jan 29 | Entered | ▶ Running | 0 | 42 |
| Jan 29 → Feb 13 | On Hold | ▶ Running | 11 | 53 |
| Feb 13 → Feb 13 | Ready for Scheduling | ▶ Running | 0 | 53 |
| Feb 13 → Feb 13 | Assigned | ▶ Running | 0 | 53 |
| Feb 13 → Mar 12 | Scheduled | ▶ Running | 18 | 71 |
| Mar 12 → Mar 13 | Tech On Site | ▶ Running | 1 | 72 |
CONFIRMED
2/13/26 AJinerson - Received call from Susana Brito ready to schedule asking specifically to schedule for March 12 and March 13 - they need these dates specifically.
Confirmed visit for 3/12 and 3/13 with arrival each morning between 9am-11am.
1/29/26 RBerry- Escalated WO to account manager due to contact issues. Placed WO on hold.
1/29/26 RBerry-LM with Susana Brito to discuss scheduling.
1/28/26 RBerry- LM with Susana Brito to discuss scheduling.
1/22/26 AJinerson - Called Susana and left VM regarding needing to schedule service.
12/30/25 AJinerson - Sent email back to Susana offering tech visit on Thursday, 1/29 and Friday, 1/30 with eta between 9am-11am each morning. Letting her know tech may need 1.5-2 days onsite to complete service.
12/30/2025 LHill-rec'd email from Susana Brito-Scheduling ahead needed: Yes. Call cell phone 786-942-7873
Certain day or time: Thursdays are better days, but we can do any other days as well
Confirmed contact information is correct: Yes.
Anything additional needed for tech to gain access to the facility: No
See logged email.
12/30/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response.
12/30/2025 LHill-sent email to Susana Brito at sbrito@convivasolutions.com to confirm contact & equipment.
12/30/2025 LHill-Called 305-270-2700 for Susana Brito. She is out of the office today. Does not have a voicemail. Was unable to leave a message.
12/22/2025 LHill-sent email to Susana Brito at sbrito@convivasolutions.com to confirm contact & equipment.
12/22/2025 LHill-Called 305-270-2700 for Susana Brito. Was on hold for 7 minutes and no one ever picked up. Was unable to leave a message.
12/19/2025 LHill-sent email to Susana Brito at sbrito@convivasolutions.com to confirm contact & equipment.
12/19/2025 LHill-Called 305-270-2700 for Susana Brito to confirm contact & equipment. Was waiting to be transferred but got disconnected.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03142111 | Labor | Open | 0.5 | $0.00 | Mar 12, 6:12 PM |
| WL-03142112 | Labor | Open | 7 | $0.00 | Mar 12, 6:12 PM |
| WL-03142113 | Labor | Open | 1.5 | $0.00 | Mar 12, 6:12 PM |
| WL-03142114 | Travel | Open | 15 | - | Mar 12, 6:12 PM |
| WL-03142115 | Travel | Open | 40 | - | Mar 12, 6:12 PM |
| WL-03142767 | Labor | Open | 1.5 | $0.00 | Mar 13, 6:13 AM |
| WL-03142768 | Labor | Open | 9 | $4,585.75 | Mar 13, 6:13 AM |
| WL-03142769 | Labor | Open | 1.5 | $0.00 | Mar 13, 6:13 AM |
| WL-03142770 | Travel | Open | 40 | - | Mar 13, 6:13 AM |
| WL-03142771 | Travel | Open | 40 | - | Mar 13, 6:13 AM |