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WO-01317208 ↗ ServiceMax

UNIVERSITY GASTROENTEROLOGY SYRACUSE • Misc. Inspection • P5

📍 UNIVERSITY GASTROENTEROLOGY SYRACUSE SUITE 205 — 1000 E GENESEE STREET SUITE 205, SYRACUSE NY, 13210

Nov 25, 2025 → Dec 1, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 2, 2025
🕐 Clock stopped: Completed (Dec 1)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 4.6d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.6 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 25, 2025 Due: Dec 4, 2025 Completed: Dec 1, 2025 (3 days early)
📅
4.6 days Total Age
⏱️
4.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546761
UNIVERSITY GASTROENTEROLOGY SYRACUSE SUITE 205
Closed
New Miscellaneous Equipment Inspection New equipment, Health O Meter scale https://www.ebiotrack.com/omnicor/inspection.php?iid=10366
Priority
High
Origin
Phone
Reason
New Case
Contact
Katelyn Clemens
Owner
Sherry Reich
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317208 (current) Invoiced
Misc. Inspection • Darek Kirkpatrick
Created: Nov 25, 2025 • Closed: Dec 1, 2025
Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 4.3 days stuck in "Scheduled"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/1-DK- PO#DOM14131

11/25 KSmith -- Scheduled for 12/1 with Katelyn

11/25 KSmith -- Sent email to schedule for 12/1

🔧 Work Performed
PM NEW Miscellaneous Equipment
🔍 Technician Findings
PM NEW Miscellaneous Equipment. PO# DOM14131
⚠️ Problem Description
New Miscellaneous Equipment Inspection New equipment, Health O Meter scale https://www.ebiotrack.com/omnicor/inspection.php?iid=10366

Timeline

📞
Case Linked Nov 25, 2:19 PM
Case Number: 00546761
Subject: UNIVERSITY GASTROENTEROLOGY SYRACUSE SUITE 205
Status: Closed
📋
▶
2 Work Order Created Nov 25, 2:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 25, 4:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 38m
🗓️
▶
2 Status: Scheduled Nov 25, 4:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T17:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Nov 26, 9:43 AM
Scheduled For: 2025-12-01T15:00:00.000+0000
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Dec 1, 10:29 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5833333333333, 61
⏱️
▶
2 Labor Added Dec 1, 10:54 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site
To: Completed
Duration in Previous: 26m
💵
▶
2 Expenses Added Dec 1, 12:57 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Darek Kirkpatrick
From: Completed
To: Closed
Duration in Previous: 2h 2m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 3, 12:56 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Dec 5, 2:38 PM
Invoice Number: SM-248065

Bottlenecks

Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00546761
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Dec 1, 10:00 AM
Created
Nov 25, 2:30 PM
Invoice #
SM-248065

Work Details (4)

Name Type Status Qty Amount Date
WL-03022328 Labor Open 1.5833333333333 $260.75 Dec 1, 10:30 AM
WL-03022329 Travel Open 61 - Dec 1, 10:30 AM
WL-03022332 Labor Open 0.41666666666667 $74.50 Dec 1, 10:54 AM
WL-03022467 Expenses Open 1 $0.00 Dec 1, 12:57 PM

Details