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← WO Overview

WO-01317214 ↗ ServiceMax

MIDMARK • Repair • P4

📍 George Zavitsanos MD — 467 Pennsylvania Ave, Ste 203,, Fort Washington, PA, 19034-3420

Nov 25, 2025 → Jan 16, 2026

✅ Completed
P4 4 business days from creation
Target: Dec 1, 2025
🏭 Customer Supplied Parts (2)
🕐 Clock stopped: Completed (Jan 16)
⏸ 9d excluded (parts wait + holding)
✗ SLA Missed (36d late)
Dispatch 0.0d
Material Management 8.5d
Coordinators 34.1d
Field Work 2.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.5 days
Over SLA
Coordinators
34.1 days
Over SLA
Field Work
2.4 days
Billing
0.0 days
Created: Nov 25, 2025 Due: Jan 16, 2026 Completed: Jan 16, 2026 (on time)
📅
38.5 days Total Age
⏱️
8.6d in Scheduled Longest Stage
🔄
25 transitions Status Changes
⚠️
27.2d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits (2 reschedules)
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Chris Galasso — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 8, 2025
Visit 2 Dec 15, 2025
Visit 3 Dec 29, 2025
Visit 4 Jan 12, 2026
Visit 5 Jan 16, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546620
Midmark Service Request Dispatch Authorization - WO-00131423
Closed
Zone 1 NWD/no function If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tara Kelly
Owner
Jessica Sells
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317214 (current) Invoiced
Repair • Chris Galasso
Created: Nov 25, 2025 • Closed: Jan 16, 2026
Completed with significant delays
Invoiced • 170 days old
🚨
Primary Delay 8.6 days stuck in "Scheduled"
⏱️
Total Delay 27.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.8d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
23.4d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
4.6d / 1.0d SLA
Reschedule
3.5d / 2.0d SLA
Awaiting Parts
8.5d / 3.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


1/15 MOwens Called and spoke to Tara Kelly. Scheduled the repair visit for first opening for 1/16 with arrival between 8-9am.

1.12 M. Bateman Tech called and said the facility was closing for the day and he would need to return to complete the repair. Placing WO in reschedule.

1/8/26 Per a teams message from M Owens: I just spoke to POC for this WO and they received the additional parts from Midmark. This WO is in awaiting parts. Please put back into RFS for me to schedule for next Monday. 


1/8 MOwens Tara called in and said she received the part. She said she can schedule for Mon, Thurs or Fri. I offered the first available next Monday from 2-4pm. She said that works for her.

12/30/2025 SRobinson- Order No: 746280


Customer PO No: SR1499048


Customer: George Zavitsanos MD


Service Request NO: 1499048


Ship To Name: George Zavitsanos MD


Ship To Address: 467 Pennsylvania Ave Ste 203   


Ship To City/State: Fort Washington, PA 19034-3420


Waybill (Tracking #): 1ZE444250347904210


Carrier: UPS-Parcel-Ground

  

The following items have shipped from Midmark Corporation on: 30-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-1069-00 SERIAL #: DESCRIPTION: PC BOARD KIT, 641 NON PROG


12/17 MOwens Called and spoke to Tara Kelly. Told her the part from Midmark is delivering on 12/18. She will watch for the part to deliver. I asked about scheduling the visit for the first available time next Tues. 12/23 after 1pm. She said they will be closed 23-25th. She said that Mon. 12/29 in the morning will work to schedule the return visit.

12/16/25 SReich

Your shipment

1ZE444250348262911

Estimated delivery

Thursday, December 18 between 9:30 A.M. - 11:30 A.M. 


12/16/25 SReich

Your shipment

1ZE444250348262911

The delivery date will be provided as soon as possible.

Uncontrollable events have delayed delivery. We are adjusting delivery plans as quickly as possible. Please check back on the next business day for updates.


12/15/2025jsells

Ship To Name: George Zavitsanos MD Ship To Address: 467 Pennsylvania Ave Ste 203 Ship To City/State: Fort Washington, PA 19034-3420 Waybill (Tracking #): 1ZE444250348262911 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 15-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 015-1937-00 SERIAL #: DESCRIPTION: HARNESS LIMIT SWITCH/SENSOR


12/10 MOwens Called and spoke to Tara Kelly. I offered the first available to schedule on Monday 12/15 with arrival around 1pm. Tara said that date and time works for her for the return visit.

12/9 MOwens Customer called Midmark and this unit is still having a problem with the foot function. Reopening this WO.

12/1 MOwens Called and spoke to Tara Kelly. She requested a Monday, Thurs or Friday morning for the visit. I told her the first available is on Mon. 12/8 around 9am. She said that works for her schedule.

11/25/2025jsells

spoke with Tara and I gave her the WO# and told her a coordinator will call to schedule the visit

🔧 Work Performed
Check out foot issue. Intermittent issue when raising and lowering feet. Removed seat top. Removed seat top plate. Removed rear control board cover. Inspected wiring. Wiring looks good. Foot will stay stuck in top position and chair needs to be reset. Determined probable limit switch issue. Called Midmark. Spoke with Jason. Tested voltage on board. 2.59vdc. Within spec. Tested limits of foot. Limit switch is not adjusted correctly. Adjusted foot limit switch. Foot section functions as it should. Replaced covers. 12/15/2025. Checked in with customer. Foot section was working intermittently. Started to troubleshoot issue. Removed covers from seat and control board. Foot would not go up when it was in the down position. Called Mdmark. Spoke with Deanne. Tested wiring on J11. Board is good. Tested main harness wiring. Main harness is bad. Part number 015-1937-00. Ordered through Midmark. Foot section would not leave top position. Reversed wires on board to put back to operating position. Replaced covers. 12-29-25. Installed new main wiring harness. Tested chair. Foot function did not operate. Adjusted limit switches. Still no operation. Checked all wiring. Called Midmark. Spoke with Dale. Problem was diagnosed as a bad main PC board. Part number 002-1069-00. Ordered through Midmark. 1.12.26 cag REPLACED MAIN PC BOARD; STARTED TO CALIBRATE AND FAILED WITH CONTINUOUS BEEPS UNTIL UNPLUGGED; STARTED DX: BOTH SWITCHES UP TO CONFIRM HAND PENDANT WORKING, ALL BUTTONS PASS; STOW SWITCH TESTS GOOD; POSITION SENSOR VOLTAGES GOOD AT SENSOR AND BOARD; CHECKED HARNESS WIRING FOR CONTINUITY - NO ISSUE FOUND; POSSIBLE ISSUE AT FOOT ACTUATOR LIMIT SWITCHES -- ALL POSITIONS OF SWITCHES SHOW OPEN AT NUMBERED '4' PIGTAIL; TRIED TO CONTACT MIDMARK BUT WAS CALLER 4 FOR > 30 MINUTES; LOCATION CLOSED AT 1630. SPOKE TO COORD AND SUPRV. // FOOT MOVED UP 45 DEGREES ONE TIME WHILE ON SITE 1.16.26 CONFIRMED BREAK / PEN N WHITE LIMIT SWITCH WIRE FOR FOOT ACTUATOR, CORRECTED, CALIBRATES AND TESTED GOOD
🔍 Technician Findings
Check in with manager. Chair has intermittent foot function. 1.16.26 BREAK/OPEN IN WHITE WIRE ON FOOT ACTUATOR LIMIT SWITCH
⚠️ Problem Description
Zone 1 NWD/no function If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 641 (Series) Power Procedures Chair

Timeline

📞
Case Linked Nov 25, 9:26 AM
Case Number: 00546620
Subject: Midmark Service Request Dispatch Authorization - WO-00131423
Status: Closed
📋
▶
2 Work Order Created Nov 25, 2:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Dec 1, 9:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 19h
🗓️
▶
2 Status: Scheduled Dec 1, 9:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-08T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Philip Krogstad Dec 8, 9:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
▶
2 3x Labor Added Dec 8, 10:28 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From: Tech On Site
To: Completed
Duration in Previous: 1h 31m
🏁
Status: Closed by Philip Krogstad Dec 8, 2:08 PM
From: Completed
To: Closed
Duration in Previous: 3h 36m
⏳ 3.0 business days
🔄
Status: Reschedule by Matthew Bateman Dec 10, 8:48 AM
From: Closed
To: Reschedule
Duration in Previous: 1d 18h
🗓️
▶
2 Status: Scheduled Dec 10, 10:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-15T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Philip Krogstad Dec 15, 11:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 0h
⏱️
▶
3 3x Labor Added Dec 15, 1:16 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00086764
Status: Closed
📦
Status: Awaiting Parts by Philip Krogstad
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1h 46m
⏱️
2x Labor Added Dec 15, 4:09 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 69
📅
Status: Ready for Scheduling by Jessica Sells Dec 15, 4:35 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 3h 14m
👷
▶
2 Technician Assigned Dec 16, 4:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 51m
📅
▶
2 Dispatch Scheduled Dec 17, 2:08 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 21h 41m
⚠️ 9.0 business days
🔧
Status: Tech On Site by Philip Krogstad Dec 29, 9:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 18h
⏱️
3x Labor Added Dec 29, 11:34 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2.75, 69
📦
▶
2 Parts Requested Dec 29, 5:54 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Philip Krogstad
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 8h 53m
⚠️ 8.8 business days
📅
▶
4 Status: Ready for Scheduling Jan 8, 9:20 AM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Melissa Owens
Technician: a0h2A000007Tex1QAC, Chris Galasso
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-12T06:30:00.000+0000, 2026-01-12T18:30:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 3.0 business days
🔧
Status: Tech On Site by Chris Galasso Jan 12, 2:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 5h
🔄
Status: Reschedule by Matthew Bateman Jan 12, 5:09 PM
From: Tech On Site
To: Reschedule
Duration in Previous: 2h 27m
⏱️
5x Labor Added Jan 12, 11:48 PM
Type: Labor, Travel
Status: Open
Qty: 1.1666666666667, 2, 1.5, 40, 37
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Jan 15, 12:34 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Reschedule
To: Scheduled
Duration in Previous: 2d 19h
🔧
Status: Tech On Site by Chris Galasso Jan 16, 9:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 36m
⏱️
▶
2 4x Labor Added Jan 16, 10:42 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 32m, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Jan 19, 11:05 AM
From: Closed, WO Correction Needed
To: WO Correction Needed, Billing Review
Duration in Previous: 3d 0h, 0m
📄
▶
2 Status: Ready to Bill Jan 19, 11:17 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 41.0 business days
🧾
Invoice Created Mar 16, 9:41 AM
Invoice Number: SM-251616

Bottlenecks

Ready for Scheduling
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Awaiting Parts
Duration: 8.1 business days (threshold: 3.0 business days)
Exceeded by 5.1 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00546620
Closed
📦
Parts Order 00086764
Closed
📦
Parts Order 00087414
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Chris Galasso
Scheduled
Jan 16, 8:30 AM
Created
Nov 25, 2:46 PM
Invoice #
SM-251616

Work Details (20)

Name Type Status Qty Amount Date
WL-03029956 Labor Open 1.5 $0.00 Dec 8, 10:28 AM
WL-03029957 Labor Open 1.5 $165.00 Dec 8, 10:28 AM
WL-03029958 Travel Open 69 $110.00 Dec 8, 10:28 AM
WL-03037998 Labor Open 0.75 $0.00 Dec 15, 1:16 PM
WL-03037999 Labor Open 1.75 $192.50 Dec 15, 1:16 PM
WL-03038000 Travel Open 14 $110.00 Dec 15, 1:16 PM
WL-03038259 Labor Open 1.75 $0.00 Dec 15, 4:09 PM
WL-03038260 Travel Open 69 $0.00 Dec 15, 4:09 PM
WL-03048863 Labor Open 1.5 $0.00 Dec 29, 11:34 AM
WL-03048864 Labor Open 2.75 $302.50 Dec 29, 11:34 AM
WL-03048865 Travel Open 69 $110.00 Dec 29, 11:34 AM
WL-03062782 Labor Open 1.1666666666667 $0.00 Jan 12, 11:48 PM
WL-03062783 Labor Open 2 $220.00 Jan 12, 11:48 PM
WL-03062784 Labor Open 1.5 $0.00 Jan 12, 11:48 PM
WL-03062785 Travel Open 40 $110.00 Jan 12, 11:48 PM
WL-03062786 Travel Open 37 $0.00 Jan 12, 11:48 PM
WL-03067795 Labor Open 1 $0.00 Jan 16, 10:42 AM
WL-03067796 Labor Open 1.5 $165.00 Jan 16, 10:42 AM
WL-03067797 Travel Open 31 $110.00 Jan 16, 10:42 AM
WL-03067798 Expenses Open 1 $0.00 Jan 16, 10:42 AM

Details