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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317230 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Sunflower Equine Vet Clinic — 21105 Nall Ave,, Bucyrus, KS, 66013-9502

Nov 25, 2025 → Dec 9, 2025

✅ Completed
P4 4 business days from creation
Target: Dec 1, 2025
🕐 Clock stopped: Completed (Dec 9)
⏸ 6d excluded (parts wait + holding)
✗ SLA Missed (2d late)
Dispatch 0.0d
Material Management 5.4d
Coordinators 6.6d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
5.4 days
Coordinators
6.6 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 25, 2025 Due: Dec 11, 2025 Completed: Dec 9, 2025 (2 days early)
📅
10.4 days Total Age
⏱️
5.4d in Awaiting Parts - Customer Longest Stage
🔄
10 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546618
Midmark Service Request Dispatch Authorization - WO-00131422
Closed
Zone 1 Dispatch Type Repair PROBLEM SUMMARY NWD Leaking water. Not building pressure. ADDITIONAL NOTES Call Traci cell to schedule service 316-644-5009If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! Ship Exchanged Open 740548 002-10070-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Traci Gentry
Owner
Kimberly Hardison
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317230 (current) Invoiced
Repair • Thomas J Langenberg Jr
Created: Nov 25, 2025 • Closed: Dec 9, 2025
Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 5.4 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts - Customer
5.4d
Assigned
1.5d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3 KKelch called Traci to schedule for 12/9 between 3 and 4 pm. Customer confirmed. 

12/02/2025 SRobinson-

Order No: 740548


Customer PO No: SR1496922


Customer: Sunflower Equine Vet Clinic


Service Request NO: 1496922


Ship To Name: Sunflower Equine Vet Clinic


Ship To Address: 21105 Nall Ave    


Ship To City/State: Bucyrus, KS 66013-9502


Waybill (Tracking #): 1ZE444250347327406


Carrier: UPS-Parcel-Ground

  

The following items have shipped from Midmark Corporation on: 01-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11


11/25 KHardison, Left a vm regarding WO. Advised that a coordinator will call for scheduling, once shipping is confirmed for parts, once shipping is confirmed for parts.

🔧 Work Performed
Installed pm kit #002-10070-00 and function tested unit
🔍 Technician Findings
won't build pressure and leaking
⚠️ Problem Description
Zone 1 Dispatch Type Repair PROBLEM SUMMARY NWD Leaking water. Not building pressure. ADDITIONAL NOTES Call Traci cell to schedule service 316-644-5009If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! Ship Exchanged Open 740548 002-10070-00 1.00000
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Nov 25, 9:21 AM
Case Number: 00546618
Subject: Midmark Service Request Dispatch Authorization - WO-00131422
Status: Closed
📋
▶
2 Work Order Created Nov 25, 3:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 25, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 12m, 0m
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Dec 2, 2:14 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 6d 22h
👷
▶
2 Technician Assigned Dec 2, 2:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22m
🗓️
▶
2 Status: Scheduled Dec 3, 9:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-09T21:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Dec 9, 1:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 3h
⏱️
2x Labor Added Dec 9, 1:25 PM
Type: Labor, Travel
Status: Open
Qty: 1.1833333333333, 44
⏱️
▶
2 3x Labor Added Dec 9, 3:38 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 34m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Dec 11, 4:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 1h
📨
▶
2 Status: Invoice Pending Dec 11, 4:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 12, 8:05 AM
Invoice Number: SM-248810

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00546618
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Dec 9, 4:00 PM
Created
Nov 25, 3:31 PM
Invoice #
SM-248810

Work Details (5)

Name Type Status Qty Amount Date
WL-03031452 Labor Open 1.1833333333333 $0.00 Dec 9, 1:25 PM
WL-03031453 Travel Open 44 $110.00 Dec 9, 1:25 PM
WL-03031698 Labor Open 1.25 $137.50 Dec 9, 3:38 PM
WL-03031699 Labor Open 0.81666666666667 $0.00 Dec 9, 3:38 PM
WL-03031700 Travel Open 20 $0.00 Dec 9, 3:38 PM

Details