1/14 MOwens Karen replied back to the email and requested 3/10 for the inspection visit. Sent reply back confirming arrival between 9-10am on 3/10.
1/7 MOwens Karen Becker sent email asking to schedule the inspection visit before 3/28/26. Replied back if she had a date in mind for scheduling the visit.
🔧Work Performed
Performed annual equipment inspection (72 pcs). Worked with staff to find all equipment.
🔍Technician Findings
Check in withs staff. PErform annual equipment inspection.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
2860554-17729-31454
https://www.ebiotrack.com/inspection.php?iid=31454
📧
Email:RE: Work Order request received Ref{00DA.93zU:500VU.iCZjw}
Completed Jan 14, 2026
From: mowens@emsar.com
To: Karen.Becker@scasurgery.com
Ok. I will schedule the visit for that date. Arrival for Phil Krigstad between 9-10am.
Melissa
From: Becker, Karen <Karen.Becker@scasurgery.com>
Sent: Wednesday, January 14, 2026 1:12 PM
To: Melissa Owens <mowens@emsar.com>
Cc: Rhea Berry <rhea.berry@emsar.com>
Subject: Re: Work Order request received Ref{00DA.93zU:500VU.iCZjw}
Lets select march 10, 2026
Karen Becker, BSN, RN (She/Her)
CEO
Endoscopy
📧
Email:RE: Work Order request received Ref{00DA.93zU:500VU.iCZjw}
Completed Jan 7, 2026
From: mowens@emsar.com
To: Karen.Becker@scasurgery.com
Cc: rhea.berry@emsar.com
Karen
Do you have a date in mind in March to schedule this inspection visit? Right now any day during March is available to schedule your visit.
Thanks
Melissa
From: Becker, Karen <Karen.Becker@scasurgery.com>
Sent: Wednesday, January 7, 2026 4:22 PM
To: Melissa Owens <mowens@emsar.com>; Dispatch Dept <dispatch@emsar.com>; Stephanie Ramen <sramen@emsar.com>; Rhea Berry <rhea.berry@emsar.co
📅
WO-01317247 - Inspection - DD: 03/31/2026 - Limerick - Endoscopy Associates of Valley Forge - Emsar
Mar 10, 2026 9:00am – 1:00pm
Work Order: WO-01317247
Account: Endoscopy Associates of Valley Forge
Customer Case Number:
Location: Endoscopy Associates of Valley Forge - Emsar
Address: 420 W Linfield-Trappe Road, Building 200 Suite 106, Limerick, PA 19468
Manufacturer:
Model #:
Serial #:
Contact Name: Karen Becker
Contact P
Timeline
📞
Case Linked Nov 25, 8:37 AM
Case Number:00546597
Subject:EAVF Waiting for response from Scott.
Status:Closed
📋
Work Order Created Nov 25, 4:01 PM
Work Order:WO-01317247
Type:Inspection
Priority:PSM
📅
Status: Ready for Scheduling by Kimberly HardisonNov 25, 4:12 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:11m
⏳4.0 business days
👷
▶
2
Technician Assigned Dec 2, 10:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:6d 18h
🚨30.0 business days
🗓️
▶
2
Status: Scheduled Jan 14, 1:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-10T13:00:00.000+0000
🚨38.0 business days
🔧
Status: Tech On Site by Philip KrogstadMar 10, 8:49 AM
From:Scheduled
To:Tech On Site
Duration in Previous:54d 18h
⏱️
▶
2
3x Labor Added Mar 10, 1:27 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From:Tech On Site
To:Completed
Duration in Previous:4h 40m
🏁
Status: Closed by Philip KrogstadMar 10, 5:12 PM
From:Completed
To:Closed
Duration in Previous:3h 43m
📄
Status: Ready to Bill by Diane PattonMar 11, 11:16 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:18h 4m, 0m
⏳3.0 business days
🧾
Invoice Created Mar 13, 6:18 PM
Invoice Number:SM-256159
Bottlenecks
Ready for Scheduling
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Assigned
Duration: 30.0 business days (threshold: 4.0 business hours)
Exceeded by 29.5 business days
Scheduled
Duration: 37.7 business days (threshold: 2.0 business days)
Exceeded by 35.7 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)